ClassPassReviews 247

I was given a 5 class, $60 "gift" card to classpass. First, I was unable to set up my account so was on with chat ( as there is no phone#) for 30 min. Finally, I was given a link to set up my account. Imagine my surprise when it allowed me to enter my gift code but also asked for a cc#. Why do you need a cc# when my "gift" has already been paid for. Many customers report not being able to get refunds when their card was incorrectly charged. Im sure this procedure is also illegal in my state. I have asked that the original purchaser be given a refund of her $60 as I have no intention of using this service. Good luck. Thank you.

They just raised the price of Classpass in SF to $175 a month! This is crazy considering there are very low costs in terms of infrastructure for their business. I can go to one of the nicest gyms out there for that monthly price. The one time I had a problem (which was their fault for listing 2 different studio locations for a class), they never even apologized and told me it was essentially my fault. And that if I did it again, they would charge me. Seriously?

It's really unfortunate because I like being able to go to different studios, but I can't justify giving them this kind of money for horrible service. It just seems greedy. Very disappointing. I gave them this feedback and they just said, "we'll note it. I'm happy to help if you have any specific questions." Still no apology for messing up and causing me to go to the wrong location and not be able to even take the class.

I'm really hoping that there is some serious competition out there for them soon. Please? Someone else build a similar app?

Overall the Classpass can be a great deal if you enjoy doing fitness classes. In the Bay Area you can get unlimited classes for a month for $120. Some of the classes on class pass cost over $30 per class, so great deal. There is a big BUT though. You can only take up to 3 classes per month at each site. Also there sites can limit the classes that are offered on Classpass and the number of Classpass members can attend each class.

I joined to try do classes with a friend, but as soon as one of us would sign up, the class would disappear for the other person. The irony is that the cover photo is three friends working out together, however that would NEVER happen as most classes cap as two Classpass people.

Not only can you never call in and get a response... You are left
With either emailing or chatting. Not a huge deal EXCEPT when they tell you, your membership will cost one price AND THEN they charge you completely different and then REFUSE to make the adjustment. Not only that, typically all classes (with the later times) are filled. And now they have their system where you can only book 4 classes at a time but that doesn't leave room to book classes 1 week ahead (if you take 5-6 classes per week).

Lastly, customer service is terrible. You can never get a hold of a manager to work out their mistakes and because hey hide behind a computer screen it makes it easy for them to ignore the important questions. I had to call 5 times, write 5 emails, and send a chat before someone addressed my questions.

Before I signed up, I mentioned I had more then one home address, they gave me permission to use my address in another state (even my billing showed for that state). They then ended up charging me (without my permission) for a higher price.

I understand you can't please everyone and I was happy with them until they became unavailable and charged me for an amount I never consented for. Now I have to fight my bank and make sure this issue doesn't happen again. All and all I'd say save your money unless you have an open schedule and don't mind being ripped off.

I'm happy to update this review. Thankfully, Classpass has turned out to be just what the fitness omnivore was hoping for when Fitmob first came on the scene. The site runs as a website should, navigation is fine and the number of participating studios has expanded so that few classes are filled. Gym time, yes that would be time at a gym to use their equipment, is severely reduced, but the gains in classes outweighs it for those who want group class access to a variety of strength, yoga, Pilates, martial arts and barre studios. Enjoy!