ClassPassReviews 247

Classpass is one of the worst apps that I had. First, without any warning Classpass starts your membership and charges $79 to your bank without any warning. The classes that are available on the app are also very subpar. I signed up for a crossfit class and it was in the middle of an industrial area literally connected to a food manufacturing company and the area was very sketchy. The actual gym itself was also in a bad condition. I think that they don't vet the studio partners. As a result, I did not attend the class and I got charged $15! I basically got charged $94 unwanted. Be careful when using this app it tries it best to scam you!

Classpass's credit system, expiration rules, and freezing/unfreezing system is needlessly convoluted and reflects the lack of value in using classpass. The lack of easily accessible customer support is also driving users away. It seems like there has been very little consideration of the user's/consumer's experience and needs, which ultimately means losing potentially long-term customers who would have been extremely valuable to Classpass in the long run. I've tried it now a couple of times, and each time, I quit because the system is just too confusing and lacking in value. When it's so easy to just visit studios on one's own - why would someone use Classpass, unless the app + program was making their lives *easier*, not harder? That's my two cents!

The plus side of ClassPass is that you have access to several gyms so the sheer variety is good. You can also switch between cities so if you travel a lot, this would be good for you.

If you at all have an inconsistent schedule, ClassPass is not for you. It's not flexible about missed classes ($20) or late cancellations ($15), so don't even think about it if you're not 100% sure you will actually make it to class. This is reasonable but the dealbreaker is thatClassPass doesn't inform you that they'll be charging you until a week after they've already processed fees... So there's no way to tell if the charge was a mistake (you weren't checked in) or a legitimate fee (you genuinely missed class) until one week later. This is a huge miss.

Best of luck.

Please be weary of using ClassPass. I literally had two weekends in a row where I signed for a class that didn't happen and they never bothered to tell me. The first time I caught it before I left my house. The second time I didn't and was literally standing outside a dark, closed studio confused. When I contacted Classpass, they refunded my credits but since I had canceled my membership, I was told I had to use the credits by the next day, which I can't do as someone with a full time job who travels to another state to work. When I complained further, they blamed their "studio partners" and said they couldn't extend my unused credits for the next month or reimburse. Their solution? Uncancel my membership so the credits carry over. So basically give them MORE money. It looks like they've happily screwed me out of my money but hopefully someone will read this and it can save them from the same thing happening.

On February 8 I purchased a specific Wahoo Tickr heart rate monitor through ClassPass in order to enjoy their live workouts in my own home. The company stated I could not use my own heart rate monitor and had to pay them $49 for their specific one. As of April 12 the company stopped offering live classes and I have no use for it now. It is specific to Classpass only and I can't use the heart rate monitor elsewhere. I asked for a refund because if I had known they would stop offering live classes 2 months after I bought it I would have never purchased it. They stated since it's after the 30 day refund period they would not grant me a refund. My 30 day refund period date was March 8 but the company did not announce cessation of live classes until April 7. A company associate, Christina, stated I could still use their heart rate monitor with their pre-recorded on demand workout videos. This does not benefit me because I have a watch that has heart rate monitoring and there is no benefit to using the company's specific Wahoo Tickr heart rate monitor.

I signed up for a free trial of 2 weeks and I never actually got to use it for any class and then the next month roll over I was charged 75$ for 20 credits. I only noticed 2 weeks into the new month membership. So I thought I would cancel the membership for the following month, in the meantime, I thought I would sign up for a class just to see if I could make it. I didn't end up making to the class and they ended up charging me 20$ for not showing and they supposed to refund you the credits of the class, however, my membership expired next day so I wasn't able to use the "credits" they refunded. I essentially got double charged. Overall, I paid 50$ for not using their service. I do not recommend classpass to anyone. I am never the person to write a bad review but they really upset me.

Classpass.com and the Classpass app is a FRAUD in all caps. Here are the reasons why it is a fraud:

1. When you install the App, it will surreptitiously read you Apple wallet and you credit/debit card information.

2. It will start charging you a subscription of $79 per month without any information to you, even if you remove the application.

3. The classpass app will give you some free credits for attending workout sessions but these are not free, they are reading your credit card and they will charge you.

4. For some reason even if you don't miss a class, they will sometimes say that you missed a class/appointment and they will charge $20 for that.

5. You will receive no emails, not communications, no agreements.

6. They don't have a phone number.

7. You send them a note through their website and someone will get back to you in 24 hours. Extremely poor.

8. STAY AWAY FROM FRAUD!

I recently signed up for the ClassPass free trial and was very excited to begin working out at a variety of spots in the Bay Area. Unfortunately, I was completely misled.

I registered for a number of different classes and participated in some in my first week or so. Sometimes, on the morning of a class, I would sign up for a class and then change my mind after finding another one that was a better fit for me. What I did not realize is that each time I decided to change my mind I was being charged a minimum of $15.

The website states that changes at least 12 hours in advance are charged a fee, however it does not state what takes place when you make changes to a class on the same day. For those who are brand new to ClassPass and unfamiliar with the app, the process of same-day class changes seems ambiguous.

I have been charged 10 times for a total of $180 and only took 3 classes total. The worse part is there is NO alert or correspondence from ClassPass when making changes to class reservations. I didn't even realize they were charging me ridiculous fees until I went to check my bank statement.

As a first time ClassPass user, with the intent of a "Free" month, and a positive experience, this app and its customer service is AWFUL. After several attempts to reach out asking for even a partial refund for the confusion, ClassPlass refused to help.

So overall, I paid nearly $200 for taking a total of 3 total classes in a 2 week time frame. I highly recommend avoiding ClassPass. They require you to provide your credit card information for a free trial and then proceed to take advantage. I had to cancel and close my credit card to stop the charges from continuing.

At first I was frustrated trying to contact someone from ClassPass. I tried to contact a customer service personnel about my membership, and while I initially had difficulty reaching someone over email, I received immediate answers from 2 different sources who were both very helpful went I went through the chat on the app itself. They went the extra mile for me, and I am very appreciative. I really enjoyed the Broadway Bodies class I took through ClassPass. New members should know that once you sign on, you will be charged automatically. If you know this, you're in good shape! Don't knock it til you try it!

As a studio on the ClassPass platform we have been extremely disappointed in their communication and customer service. We have never had a timely or thorough response to our issues or concerns.

ClassPass purports to help studios by filling spots that would otherwise be unfilled, while we have seen our regular students switching over to ClassPass-- this cheapens our worth and hurts our entire market.

CP likely has low overhead and has been very successful in getting funding for expansion. If they don't shift to have adequate communication with the studios --which are the product-- they will not be successful long term.

Classpass make it very easy to sign up, yet the cancellation process is hidden away. You have to confirm three days before your cycle expires, and even then you have to troll the site to find the link. Following this, you have to speak to a customer service rep on chat to explain why you want to cancel, while being offered 'lite' packages.
Downright scam. Their main income stream would be from members who forget to cancel or just can't be bothered given they make it so difficult.

I showed up for a 6:30am class, and the instructor didn't, so there was no class. I contacted classpass, instead of being apologetic, they deleted my account and took all of my credits. I've been going back and forth w them for days trying to have my account credits restored. The reps are ill informed, & difficult to communicate effectively with as it's all through email. Was looking forward to upping my membership next month because of the variety of classes, but if this issue isn't resolved today I'll permanently cease classpass. It's been a headache

Do NOT trust ClassPass. Their business model: scam new subscribers until they notice and quit.

Of course they don't provide a customer service phone number -- there would be too many valid claims and concerns. Here is my experience

1) I signed up for the 2 week free trial
2) Before the free trial expires, I try to set my membership to "ClassPass LITE" for $19/month but the website is conveniently down and I am forced to contact customer service.
3) Customer service (Gaelyn C.) personally confirms that my membership is set to $19/month beginning this cycle.
4) Despite the written confirmation I am charged $45.
5) I contact customer service only to be told that there is nothing to be done.

Despite my two friends who BOTH got charged $200 "accidentally" shortly after signing up following their free trials, I stupidly trusted the service. This has truly been a frustrating and horrible experience.

Do yourself a favor and stay away from this scheme.

When they wanna charge you. They do.
I cancelled my classpass when I still have 25 credits left and I was told I can not use those credits beginning next cycle, which is less than 24 hours.
And the customer service had the worst attitude. Simply "I don't care" thought out the whole conversation.
And often I found if you contact club directly, you might spend less for a class.

Once I signed up for a class but realized the date was wrong, i cancelled within 10 second after booking, $15 charged.

I just can not believe 2018, a start up company still has an attitude like a 90's teen movie.
I will never use classpass again unless they stop making bully rules.

While there are some positives, overall, I have had a negative experience with ClassPass. I like the variety of classes available, however, the customer service of ClassPass is very poor. They do not have a phone number and you have to go through a maze of prompts to send an email with questions or concerns. Both of the times I contacted the company, they were dismissive and robotic and did not resolve the issue at all. I am still trying to get out of my membership and would definitely not recommend signing up. Plus, the studios told me that they feel that ClassPass does not reimburse the participating studios at a fair rate.

Classpass is a scam! My friend signed me up for 2 months free membership, I forgot about it and tried cancelling after 2 months was over. They charged me $100 even when I didnt book or attend a single class. First I tried cancelling the membership - their site does not teach you anything abt how to go about cancelling and the app is designed in a way where it isnt easy to look for the unsubscribe' button as well. Had to google how to go about doing it. Then I tried looking for a contact online to ask them for a waiver, only to realise how smart it is for them to not have any contact no that I can call from my country. The only form of communication or feedback was via their email help portals, tried that x3 (once on the app itself, and two other times via my personal email) No reply or acknowledgement whatsoever. I guess they have SUCKED my money. This app is a scam - dont register or sign up because it is a trap. The least they can do is reply to feedback or queries or at least be contactable!