ClassPassReviews 247

I literally just had to go through seven screens to cancel my membership with classpass. I'm not even gonna say why I cancelled my membership, but I will say that it felt almost as bad as having to tell a guy seven times that I don't wanna have sex with him before he just got the message.

Just sent me a scam email saying "Please be aware that your payment is due"

I have never signed up for or eve heard of ClassPass. They included a PDF iNVOICE FOR $85.00.

Wow! I should've read the reviews before signing up for their 1-month "free trial". A couple days later, they charged my card!

Talking to customer support was like talking to a wall. Their first explanation was a (false) claim that I had changed to a more expensive plan, so I was charged and the charge can't be reversed "because of the system" and so on. After I pointed out that that wasn't true, they said that... "[the gym] only allows customers to book one reservation with them while the 20-credit trial offer"! And any class after that would lead to a charge for the full membership.

At no point was I informed of this before. This is nuts. I bought Classpass for the "gym time", and that's exactly what they *DON'T* provide.

Customer support repeatedly said they couldn't reverse the charge. So they valued $49 more than a repeat customer. That's abysmal.

Anyway, even if they didn't pull this disgusting move, Classpath does really *not* make sense as a gym time option. You have to book your sessions at a fixed hour (you can't just walk in), and the price is way more expensive than a regular gym membership. Maybe it's worth it if you take a lot of classes like spin and yoga, but I'm too appalled to give it another try.

Since rejoining ClassPass in May (after being a member for years) I've noticed constant issues such as 1. Incorrect schedules (I've shown up for reserved classes with ClassPass when the studios are either closed or the class is not taking place or wrong time is listed) So I've commuted multiple times to a studio and then not have been able to take the class.

2. ClassPass reservations have not been syncing to my studios so I'll not only show up for a wrong class time but then I'm not in the system as having a reservation. This has particular been an issue since using the service in Westchester County, NY (White Plains, Hartsdale, Scarsdale).

3. Lists studios as participating, ClassPass allows me to make the reservation and then I show up at the studio and they tell me they don't participate in ClassPass so I end up having to leave after commuting to the studio. I've encountered a few studios who have felt bad for me and offer to let me take the class as a one time free trial day but again it's frustrating to pay for a service that's not correct or reliable.

The only thing ClassPass has done is returned by credits but then the issues are not resolved and I have to reach out every time I book a class. They say they connect with the studios to resolve the issues but nothing ever changes. They don't seem to care to truly fix the issue. Also the number of studios available with ClassPass has been dwindling and it doesn't seem like they update the system when a studio drops leaving one to think there are more studios in the area than there really are.

No phone number. The only way to contact them is thru email if they even answer the email. If they do respond, it is just a canned response and they neglect to answer the question or address the issue at large. What a joke. Even their cancellation process is annoying.

Yesterday I had 70 credits and because I didn't want to loose the credits, I wanted to book something for it. System wouldn't let me and actually booked from my new credits for the new month. I contacted them and as always, they are super greedy and they never make any gestures towards anyone. I paid £65 for over a year sometimes not using the service even once a month. And still, they told me I cannot recover the 70 credits or at least 20 or 10 out of them. So yesterday app was showing 70 credits but actually couldn't use any! Not nice people and extremely greedy! They will never help you via the chat or email so don't expect anything from them, they are the greediest company that I have ever dealt with!

I've had one successful experience, beyond that, I've had 3 appts in a row be cancelled the day before. Today I had an appt for a hair cut. I checked out the place on google. It was permanently closed! I was about to drive 10 miles one direction to see a place that didn't even exist anymore. This app is a complete waste of your time. They don't actually have relationships with anyone they claim to, nor don't bother to update anything. Why waste your time?

I did a class through ClassPass during my trial period and it was wonderful. Once I became a paying member, my troubles began. The first class that I registered for through the app was aerial yoga. Not only was the address incorrect but the facility didn't honor classpass for aerial yoga. I subsequently registered for massages at three different places. ClassPass stated that they all had to be rescheduled. I spoke with the owner of one of the facilities and she informed me that she was not a part ClassPass and even asked me what it was. It seems to me that ClassPass falsely lists facilities as participants. My last registration was for a stretch and massage facility. The appointment was confirmed by ClassPass. I went and the place didn't exist. I have contacted ClassPass on several occasions and they did nothing to try to rectify the problem other than to refund my credits for the activities that I registered for. My membership ends in about 10 days and I asked if they could extend my time. They told me that I would have to pay for another month in order for my credits to roll over. I have lost $89 through them.

In looking for eligible gyms on my Kaiser website, I ran across ClassPass. I decided to take the trial offer at $5. The day before it expired, I decided to cancel. They ignored my request to cancel, and charged me the full amount. I asked my bank to reverse the charge, and they attempted to work with ClassPass. In the end, ClassPass refused to reverse the charge. BEWARE of this fraudulent company. My next step will be to contact my health insurance company and request that the link to them be removed. Buyer beware!

Do not use class pass. They refused to refund me the full 8 months of membership even after I notified them that I was not aware that the membership was ongoing.

I had a membership with Classpass and before that membership renewed, I upgraded to a more expensive membership. I ended up being charged for both memberships, the old and the upgraded one. My CC statement shows both charges on July 30. Daniel from customer service was terrible, saying I'm the one who upgraded and it's not their problem. They said I upgraded on July 31 and that's why I was charged for both memberships, however this is obviously false because I was charged on July 30. So obviously I made the upgrade before the renewal cycle on or before July 30. These guys suck! Also the app is clunky and no way to filter out studios you dont want to keep seeing in your search. 90% of my search results are yoga and i dont do yoga and cant filter it out. So i have to scroll ans scroll to find something not yoga. Hope a different competitor comes out.

I asked for a list of classes offered in my area before providing my credit card information and they said you had to sign up for the trial and provide the cc information first. I said why would I blindly purchase somethign, how do I even know where I would be able to use those credits? They just said sorry in the live chat. Do not sign up, who knows if there are even classes offered on this plan in your area. I declined.

I signed up with ClassPass as a business after an odd interview with one of their local account managers. I was referred by another business, who didn't tell me everything. I would say, a partnership with classpass, is not quite the experience.

When in fact it is a larger organization, making too much $$$ off smaller businesses.

I did not like how my membership trial has 6 credits left but I could not fully utilise it. When I contacted your staff, she told me it's because of the A/B testing. That is very disappointing to hear that some users will get to utilise all 20 credits and some wouldn't get to. However, my friend ended up in the same situation as me. When we got to 6 credits, we were not allowed to book more classes. So tell me ClassPass, does it mean that trial users are only allowed up to a maximum of 4 classes instead of giving 20 credits as promised?

I partnered with them and somehow they paid me short. Contacted them several times over the past three months regarding the issue. I received NOTHING. No email no message as they promised me. No one ever get back to me. All I was told was that they are still working on it, still working on it... eternally.

ClassPass is really hard to use when you're booking on with someone else.

I usually book classes with my girlfriend. For some reason, ClassPass make it annoyingly difficult to see how many slots are still available in a class.

We've been caught out a few times with one of us booking on, then the class suddenly saying it's full.

Why can't you be transparent about how many slots there are in total and how many are left? Even better, optimise for the flow by allowing 2+ people to book a class together.

Add to this the poor chat function and no phone line, and it makes for a pretty poor experience despite charging a premium price.

Terrible customer service. I've been emailing with a Customer service agent named Jazz Borinaga for a week now to cancel my plan and refund me for my month as I am traveling and was unable to use my credits that I intended on using.

Each time i tried to use my credits on a spa service, it was cancelled 2 days after requesting by classpass. They also stated there were no yoga studios near me (which is the reason i use the service). Since I wasn't able to use my credits on anything (even though i tried multiple times), I requested a refund and to immediately cancel my plan so i was not charged again.

Instead they charged me for ANOTHER month and refuse to give me a refund for the credits I was unable to use (which was on their end, not mine). I have sent screenshots of emails and booking history as proof that I was trying to use their service but was unable to.

The customer service rep does not acknowledge the issue and I have asked multiple times for their supervisor or a phone number I can contact.

They also charged me an incorrect "no show" fee the previous month, when I in fact showed up to class. She does not address this is any of the emails either until I brought it up for a 3rd time.

I will now have to go to my bank to dispute the past 4 charges on my account as they are selling services they cannot provide. NOT WORTH IT!

This has got to be the scummiest site ever. I used classpass for a month in 2021. Then I proceeded to cancel my subscription and delete my account. YET THEY'VE BEEN CHARGING ME FOR A YEAR SINCE WITH HORRIBLE CUSTOMER SERVICE that "couldn't find my account". Probably because it doesn't exist anymore, yet they could charge my card this whole time.