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City Beauty

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

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Illinois
1 review
0 helpful votes
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Week 2
January 31, 2019

I haven't noticed much results but my lips are hydrated throughout the entire day. I am using it at night before bed and in the morning. I do think my lips look a little more full due to being more hydrated. I do not regret the purchase.

Date of experience: January 30, 2019
Maryland
1 review
1 helpful vote
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Winter rescue
January 31, 2019

This lip gloss is keeping my lips chap free this winter! My lips haven't peeled since I started using it two weeks ago. The gloss stays on all night and my lips are soft and full in the morning!

Date of experience: January 30, 2019
Florida
1 review
43 helpful votes
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I can't tell you what a relief it is to be finally free of cracked, peeling, dry and sometimes bleeding lips! Your product is a miracle. I've tried EVERYTHING, even baby butt rash products and nothing has worked. I am happy to say that your product WORKS! I didn't buy it for the plumping but I also get plumping too. But most importantly, I do NOT have dry, cracked, lips anymore! I use it once in the morning before I go to work and once at night. I wake up with soft, smooth, non-peeling lips!

Here are before and afters.
The "before" was taken before I started using your City Lips product.
The "after" was taken 3 1/2 hours after application in the middle of my work day and it's still going strong!

Sincerely,
GM, a satisfied customer
P.S. I have never replied to an email for a product I've ordered and have never taken before and after photos for ANYTHING! It's THAT good!

Date of experience: January 30, 2019
Wisconsin
1 review
0 helpful votes
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City lips is amazing!
January 31, 2019

I'm 48 and the lines were getting more noticeable. I started using city lips 2 weeks ago, twice a day and the lines aren't as deep. I love city lips!

Date of experience: January 30, 2019
Ohio
1 review
0 helpful votes
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Great product delivers what it promises better, plumper, softer lips. Received compliments and I feel like my lips are taking 10 years off my age and I am 68 shy 3 months of 69!

Date of experience: January 30, 2019
Virginia
1 review
0 helpful votes
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So far I love it
January 30, 2019

I have only used it for about a week but I have to say that I can see the difference in my lips already. I am hoping to be able to purchase the colored ones as soon as I am able to. I will send before and after pictures soon!

Date of experience: January 29, 2019
Massachusetts
1 review
0 helpful votes
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10/10 perfect rating product does what it says it does being a former hairdresser cosmetologist I am always looking for exceptional products that deliver for the best outcomes without irritation and ridiculous price range and the customer service reps were more then helpful and answered any questions I had without hesitation and presented knowledgable and polite

Date of experience: January 29, 2019
Texas
1 review
0 helpful votes
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More lips
January 30, 2019

This city beauty, made my lips fuller they where thin i could tell the difference in a week of daily use. Love it. And my new lips..

Date of experience: January 29, 2019
Gina M.
New York
1 review
0 helpful votes
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Moisturizing
January 30, 2019

Lips are softer and hydrated which is great! Haven't noticed improvement in the upper lip lines yetbut I've onlt had the product a week.

Date of experience: January 29, 2019
Vermont
1 review
0 helpful votes
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Product is very sticky.
January 30, 2019

It's only been 5 days since since I've been using the product! Looking forward to seeing some fabulous results!

Date of experience: January 29, 2019
New York
1 review
0 helpful votes
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Good product
January 30, 2019

I was curious about this product. After using city lips for two weeks my lips look fuller and I see less lines

Date of experience: January 29, 2019
Arkansas
1 review
0 helpful votes
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I am blown away. I am the worst critic when it comes to things working on wrinkles, etc. I took before and after, and I continue to take pics to compare to my before. I am absolutely amazed! I love it!

Date of experience: January 29, 2019
Wisconsin
2 reviews
0 helpful votes
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Rating
January 30, 2019

I'm trying to use as much as possible but I just had knee replacement surgery so not going out much, but trying it at home!

Date of experience: January 29, 2019
California
1 review
4 helpful votes
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This product comes in a beautiful box. Over kill as far as I'm concerned. I'd much rather have a less expensive box, which in turn would bring your costs down, making the product more affordable.

Date of experience: January 28, 2019
Georgia
1 review
0 helpful votes
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Excellent Product
January 29, 2019

I have to say I was skeptical when buying this. I saw it on IG and figured why not give it a try I had low expectations but I have to say I am blown away! I was considering lip injections but I am so happy with this I am not anymore! Great product! Will definitely order more!

Date of experience: January 28, 2019
California
1 review
0 helpful votes
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This product is so great I ordered more before I ran out, so I can have it everywhere! I have always had thin lips. Not anymore.
Also the masks are amazing!

Date of experience: January 28, 2019
Minnesota
1 review
1 helpful vote
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Great at moisturizing
January 29, 2019

The plumping effect is not very strong but the moisturizing is excellent. The best product i've found for moisturizing during long cold dry winters in years so i will happily continue using and purchasing it.

Date of experience: January 28, 2019
Germany
3 reviews
0 helpful votes
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Love it love it love it!
January 29, 2019

I have had injections in my lips that didn't work as well as your product. City Lips just love it!

Date of experience: January 28, 2019
Wisconsin
1 review
0 helpful votes
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Smoother lips
January 29, 2019

I am 66 years old and really like the product. My lips are smoother but I don't see much change in a fullness or line decrease. I did use it above my lips and had a reaction. That area actually looked fuller but a redness appeared so I won't be using it in that area anymore. I will be reordering another tube in the next few weeks.

Date of experience: January 28, 2019
Texas
1 review
0 helpful votes
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Perfect!
January 28, 2019

I'm 59 and noticed a few years ago that my lips seemed to be disappearing. I have only been using City Lips for a couple of weeks, but boy is there a difference! My husband has noticed too. I can even wear my favorite dark lipstick again!

Date of experience: January 27, 2019