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City Beauty

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

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California
3 reviews
0 helpful votes
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Excellent Results
February 2, 2019

My lips have thinned more with each decade. I have tried several products in the past in hopes of some improvement in my lips with no avail; until I saw an advertisement on Pinterest for City Lips. The results of using the product is fuller lips and softened lines around the mouth.

Date of experience: February 1, 2019
Australia
1 review
1 helpful vote
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I have been using city lips for close to a year now and find that does it provide some fullness and shine to my lips. I have not been as pleased with the coloured range but maybe that's because I haven't found the right colour. I just use the clear under and over my favourite lipsticks and glosses. I reapply a couple of times a night when I am out.

Date of experience: February 1, 2019
Illinois
1 review
0 helpful votes
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Best lip gloss ever
February 2, 2019

I wasn't sure what to expect when I made my first order. My lips have thinned out of and I developed little lines since I turned 40. My lips tend to be very dry. I have seen a total difference since using city lips. After you apply it it takes a few seconds and you start to feel the tingle. When you look in the mirror your lips are totally pumped up. I couldn't be happier with this product and I plan on buying several more colors! Thanks City Beauty

Date of experience: February 1, 2019
Missouri
1 review
0 helpful votes
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Excellent
February 2, 2019

Burned my skin above lip a bit. Did like the moisturizing aspect. Felt good on and stayed on a long long time. Would definitely recommend to others.

Date of experience: February 1, 2019
New York
1 review
1 helpful vote
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I couldn't believe it!
February 2, 2019

I'm French artist, little sceptical about miracle products! But I have to admit I really do love this gloss! I feel even more relaxed to move out and hang out with friends! It's not only my lips who change, but it looks crazy, it's all my face!

Date of experience: February 1, 2019
Washington
2 reviews
26 helpful votes
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I was disappointed to discover how easily I was ready to buy into their hype about their products that were good for you and worked wonderfully. But having been around a while, I always check into the "facts" on things that sound so amazing. And it didn't take more effort than going over the ingredient list for the Invisicrepe body balm (or any of their products) to find several items that are known to be health hazards and are on "red lists" at sites such as http: www.safecosmetics.org and ewg.com
Two examples of groups dedicated to exposing the realities of having no regulations over safety and content of personal products.

Date of experience: February 1, 2019
Minnesota
1 review
0 helpful votes
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Nice
February 1, 2019

Product feels great on and around lips. Using in the morning under makeup and at night before bed. I would recommend this product to ladies 50 years of age and older. Thank you

Date of experience: January 31, 2019
Nevada
1 review
0 helpful votes
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Luscious Lips For Life!
February 1, 2019

I'm turning 50 this year and have seen the years take a toll on my skin and lips I soo enjoy City Lips it is AMAZING! Not sticky. Plumps my lips. Stays on for good duration I absolutely LOVE this product!

Date of experience: January 31, 2019
Pennsylvania
2 reviews
0 helpful votes
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Keeps lips moist
February 1, 2019

I like that my lips look more supple, as they were extremely dry prior and I was constantly putting on product. That being being said it is very sticky and that is the annoying part everything sticks to my lips. Not sure how I will feel about that during the summer months

Date of experience: January 31, 2019
Florida
1 review
0 helpful votes
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Love the shine...
February 1, 2019

Love the shine so much that I haven't been using color on my lips. I think I have to use it more often to really notice more plumping.

Date of experience: January 31, 2019
Arizona
2 reviews
1 helpful vote
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At Last!
February 1, 2019

I am 61 years old and have had the lines above and below my lips for many years and I have never found a product that can soften, let alone fill them in! Thank you!

Date of experience: January 31, 2019
New Jersey
2 reviews
0 helpful votes
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The clear made my lips looks a brownish/orange burnt color when this was applied. I want to order the color version. The website it a little troublesome to navigate.

Date of experience: January 31, 2019
Kansas
1 review
0 helpful votes
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Awesome Results
February 1, 2019

I've been using City Lips for two weeks (morning and bedtime) and I've noticed lines above my lips reducing and my lips feel fabulous. Thank you

Date of experience: January 31, 2019
Texas
1 review
0 helpful votes
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It works just like you say and I have had gotten lots of compliments. I am annoyed that the survey won't submit.

Date of experience: January 31, 2019
South Carolina
1 review
0 helpful votes
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Love It!
February 1, 2019

This City Lips gloss my lips glossy and moist all day long. Hardly have to re-apply. Best ever! And fast shipping and excellent customer service.

Thank you
Rosellie Thomas

Date of experience: January 31, 2019
Florida
1 review
0 helpful votes
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Love the product
February 1, 2019

Finally a skin product that focuses on the lips! Love this product, not overly gooey like some glosses but actually moisturizes my lips while adding shine at the same time. I liked my first order so much I ordered two more in a color.

Date of experience: January 31, 2019
New Jersey
1 review
0 helpful votes
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There really is a difference when using City Lips. It is subtle but does make a difference. I use it by itself but it also can be used under any of my lipstick colors.

Date of experience: January 31, 2019
Australia
1 review
0 helpful votes
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I am so glad to have found this web site so City Beauty forever. My lips are like orchids that will look radiant all daylong

Date of experience: January 30, 2019
Illinois
1 review
0 helpful votes
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Amazing
January 31, 2019

Purchased City Lips to actually help with my deep wrinkles from smoking amazed how less noticable they are. I am excited to see results after 1 month. Thank you..

Date of experience: January 30, 2019
New Jersey
1 review
22 helpful votes
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I learned about CityLips via an ad on Instagram. I had never felt like lip plumpness was a major issue for me, but I am 46 now, and any help I can get is appreciated. I decided to go for two tubes of clear gloss, which I apply religiously morning, night, and probably several more times throughout the day. I was born with pretty full lips, but CityLips has given my lips fantastic texture and fullness. Even in frigid NYC winter, I have had NO lip chapping since using this product. My lips feel soft, smooth, and I love the Ylang Ylang scent. I went back and bought two tubes of colored gloss. I think this is an excellent product, with no stinging or irritation unlike the drugstore plumpers.

Date of experience: January 30, 2019