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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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Everything went smoothly and I am very satisfied with purchase experience.
Everything is easy to use and easy to buy and safe it has everything you need
I had multiple problems with the site and how it's run. I was told I could transfer funds to another purchase when the first one failed. They retracted that in 12 hours. I bid on another watch separately and all the sudden credit card purchases were removed for me. I tried Apple pay and they came back and said they don't use Apple pay. Then they wanted a wire transfer, which I didn't have. I lost a watch due to these circumstances. Communication was abysmal, no justifications or personnel to assist, I had to reach out several times sometimes without a personal response (i.e. Computer generated). My interactions with eBay are better. Recommend you work on this.
This was my third purchase through Chrono24 and everything went very well.
Search and filtering features saved me time and notepad allowed me to save watches for more in-depth review!
As noted in my other reviews, I'll be back!
The purchasing process was seamless, considering the value and overall cost of the products listed. I would definitely recommend Chrono 24 and will return for future purchases.
Not happy that you held my wire payment for several days before releasing to the seller. A wire is instant. I work in the field and completed it myself. Will likely continue to use Grailzee instead.
First time using C24 for a watch purchase. What I was not expecting was to pay sales tax as the watch was purchased out of State and the dealer is not required to collect sales tax from the State it was shipped to. The watch was delayed a few days for the escrow process.
Overall satisfied.
The purchase process went very smoothly. From before to after the purchase, i was kept updated and all my questions were answered immediately by email & via mobile app notification. Watch arrived in perfect condition. Thank you so much!
I had to watch that I put a bit in that the seller found an issue with and tried to move money out of that escrow into another, which chrono said they could do. A day later. They said they couldn't do it had to cancel the order and refund my money. I had a few other issues with them on other items as well, I tried to buy another watch where Apple Pay was available, but then they came back and said Apple Pay is not accepted by their third-party. Their communication is very poor never providing explanations, why on the escrow transfer or the Apple Pay issue
Purchase was smooth, and communication with dealer through chrono24 was easy.
Great company to deal with. The escrow account is a great idea. The dealers available through them are top notch. All questions answered. And the web site is very informative regarding procedures to get access to dealers/private sellers, and procedures on purchasing watches. Will definitely use site again!
The "go to" website for what's going on in the market for watch prices.
Gives a great layer of protection for buyers + the watch collection feature is nice
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The transaction went smoothly and I was able to communicate with the seller in Germany. Their translation software worked perfectly. Everything went as planned. I would use them again and I'm looking at other watches currently
I have purchased two watches from Chrono24. Their selection, pricing, customer service, and communication is fantastic. Chrono24 is my go-to trusted source for new & used high-end watch purchases, and I will be making future purchases using their service again. They have a very satisfied repeat customer for life.
I was delighted to find a watch I wanted at a better price than I'd seen anywhere else. The buyer protection provided by Chrono24 made me feel confident about proceeding and the purchase and delivery were problem free. I'm delighted with my watch and expect to be back for more.
Love theservice and user interface that they have on the app and online. I feel connected and secure throughout the sales process.
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members