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Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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Chrono24 provided excellent service during my recent watch purchase. I had to call them a few times with questions prior to placing my order and all calls were immediately answered without being placed on hold. Everything went smoothly and I'm now wearing my beautiful new watch as I write this review.
Prices were competitive and easy transaction, highly recommended
Made sure of contacting me and given me updates on shipping and delivery
I've made a few purchases from C24 at this point. Also, importantly it a safe reliable platform to communicate and get information regarding specific watches and the market overall. It's a great resource.
I've bought several timepieces through chrono 24. Always a fantastic experience, easy platform to search, communicate and place orders with nothing but reputable sellers so far. One of my favorite apps to browse daily.
Best place for buy watches, many great seller here, easy to communicate.
The app works well for my purchase, except for the US Custom service - the app should remind the seller and buyer that there is a step of custom application, and foreign seller shall file the "US CUSTOM Watch Worksheet". Also this will let buyers know there is additional cost to the purchase
My seller missed this step and delayed my shipment for 3 days
Great price; great product; fast delivery; well-packaged; perfect experience.
This was a major purchase for me following many years of delayed gratification. I mistyped my address when I checked out, but was able to speak with a Chrono24 rep the next morning who was able to correct my error and notify the seller before shipping. I really appreciated the immediate support. The whole process was very easy.
Anther easy Transaction with Chrono24. Everything went smooth and easy. Takes minute to understant the platform. I Believe that got my back! Thanks!
I have been eyeing a new watch for some time. After dealing with another vendor and not receiving the watch I ordered, I reluctantly tried the process again using Chrono24.
I was very satisfied with their service and communications throughout the process.
The next watch that I buy, I will not hesitate using Chrono24 again.
First time purchase and anything was perfect. Loved using the app to find the right watch for me and then going through each step.
Chrono24 enables no risk selling/buying of pre-owned and new watches. The platform is safe. If you have issue they promptly take action when needed. Good selection from all over the globe. Easy to use and straight forward. Escrow service is fantastic for both the buyer and seller. I will continue to use this platform as it allows me to indulge in one of my interests.
This is the worse buying experience which I've ever had. First, their payment system is not working. I've tried to pay for the watches but could not. I wrote 4 emails, after 2 days-no response from their support, it just does not exist. I've called two times, they told me will pass the issue to tech department-no updates or resolution. Paid for calling to their German number that stated as support line-one simply does not work. Then they blocked my account without any explanation and withdrew my purchase. Instead of normally buying and paying for my watches, I spent 2 days and extra money for nonsense communication with this horrible website/platform. Do not buy anything there, this is a disaster!
I love the user friendly layout of searching lots of watches and filtering it down to exactly what I'm looking for. The only thing I would change would be the affirm terms- to stretch out the loan a little longer to lower the payment to make more watches accessible to more people.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices

