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Chrono24

4.3

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Chrono24 Reviews Summary

Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.

This summary is generated by AI, based on text from customer reviews

service
114
value
106
shipping
102
quality
103

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Excellent Experience
September 13, 2024

Chrono24 provided excellent service during my recent watch purchase. I had to call them a few times with questions prior to placing my order and all calls were immediately answered without being placed on hold. Everything went smoothly and I'm now wearing my beautiful new watch as I write this review.

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Good source
September 11, 2024

Prices were competitive and easy transaction, highly recommended

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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A++
September 9, 2024

Will use again. 10/10. I feel the process is trustworthy. I appreciate having lots of reviews for any seller or platform.

Date of experience: August 30, 2024
Colorado
1 review
0 helpful votes
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Two purchases last week...
September 8, 2024

Both transactions went as expected. Thank you chrono24!

Date of experience: August 29, 2024
Illinois
1 review
0 helpful votes
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GREAT EXPERIENCE
September 7, 2024

Very happy with the experience of buying a watch from Japan.

Date of experience: August 28, 2024
Florida
1 review
0 helpful votes
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Customer service
September 6, 2024

Made sure of contacting me and given me updates on shipping and delivery

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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Consistent
September 4, 2024

I've made a few purchases from C24 at this point. Also, importantly it a safe reliable platform to communicate and get information regarding specific watches and the market overall. It's a great resource.

Date of experience: August 25, 2024
California
1 review
0 helpful votes
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I've bought several timepieces through chrono 24. Always a fantastic experience, easy platform to search, communicate and place orders with nothing but reputable sellers so far. One of my favorite apps to browse daily.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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Best place for you to buy watches.
September 3, 2024

Best place for buy watches, many great seller here, easy to communicate.

Date of experience: August 24, 2024
Texas
1 review
0 helpful votes
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Need improvement on custom service
September 2, 2024

The app works well for my purchase, except for the US Custom service - the app should remind the seller and buyer that there is a step of custom application, and foreign seller shall file the "US CUSTOM Watch Worksheet". Also this will let buyers know there is additional cost to the purchase
My seller missed this step and delayed my shipment for 3 days

Date of experience: August 23, 2024
Texas
1 review
0 helpful votes
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Seiko SSC937P1
September 1, 2024

Great price; great product; fast delivery; well-packaged; perfect experience.

Date of experience: August 22, 2024
Florida
1 review
0 helpful votes
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Excellent
September 1, 2024

Good communication from Chrono24. Great guarantee.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Thank you!
August 31, 2024

This was a major purchase for me following many years of delayed gratification. I mistyped my address when I checked out, but was able to speak with a Chrono24 rep the next morning who was able to correct my error and notify the seller before shipping. I really appreciated the immediate support. The whole process was very easy.

Date of experience: August 21, 2024
California
1 review
0 helpful votes
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Another seamless transaction
August 29, 2024

Anther easy Transaction with Chrono24. Everything went smooth and easy. Takes minute to understant the platform. I Believe that got my back! Thanks!

Date of experience: August 19, 2024
Louisiana
1 review
0 helpful votes
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Confident Shopping
August 27, 2024

I have been eyeing a new watch for some time. After dealing with another vendor and not receiving the watch I ordered, I reluctantly tried the process again using Chrono24.
I was very satisfied with their service and communications throughout the process.
The next watch that I buy, I will not hesitate using Chrono24 again.

Date of experience: August 17, 2024
Italy
1 review
0 helpful votes
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Love Chrono
August 26, 2024

First time purchase and anything was perfect. Loved using the app to find the right watch for me and then going through each step.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Great platform
August 25, 2024

Chrono24 enables no risk selling/buying of pre-owned and new watches. The platform is safe. If you have issue they promptly take action when needed. Good selection from all over the globe. Easy to use and straight forward. Escrow service is fantastic for both the buyer and seller. I will continue to use this platform as it allows me to indulge in one of my interests.

Date of experience: August 14, 2024
Ukraine
1 review
1 helpful vote
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This is the worse buying experience which I've ever had. First, their payment system is not working. I've tried to pay for the watches but could not. I wrote 4 emails, after 2 days-no response from their support, it just does not exist. I've called two times, they told me will pass the issue to tech department-no updates or resolution. Paid for calling to their German number that stated as support line-one simply does not work. Then they blocked my account without any explanation and withdrew my purchase. Instead of normally buying and paying for my watches, I spent 2 days and extra money for nonsense communication with this horrible website/platform. Do not buy anything there, this is a disaster!

Date of experience: August 14, 2024
Virginia
1 review
0 helpful votes
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The best
August 21, 2024

Amazing, fun, and educational…love the sight and seeing the world of watch's!

Date of experience: August 11, 2024
California
1 review
0 helpful votes
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Great experience
August 19, 2024

I love the user friendly layout of searching lots of watches and filtering it down to exactly what I'm looking for. The only thing I would change would be the affirm terms- to stretch out the loan a little longer to lower the payment to make more watches accessible to more people.

Date of experience: August 9, 2024

From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


chrono24.com
Founded in 2003
Karlsruhe, CA