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Chicnico.com has a rating of 1.3 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chicnico.com most frequently mention customer service, tracking number and credit card. Chicnico.com ranks 1935th among Women's Clothing sites.
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If I could rate a 1/4 star review, it would be too much. I give them a Zero rating. I dont believe this is truly a company at all. I think its some kind of fulfillment warehouse in China that poses as an online boutique. They never contact you after you order something. I ordered 1 cardigan on 11/28/2017. It still hasnt arrived as of 12/15. My item was, leaving the facility in China on Dec. 4th, according to USPS tracking, and then I had no updates until today. By the way, I had to figure out how to find my package. Again, THIS COMPANY will never notify the customer after you pay. I anticipate that once my item arrives, it will be of horrible quality based on other reviews here. I should have google searched Chicnico before; lesson learned. Another hint, dont use Pinterest suggested links for buying items; as this is where I stumbled across Chicnico. Utter Xmas shopping fail.
I have sent 2 emails and 1FB msg but there's been no response. I need to return the dress i ordered (CN******* my order #). Product is MUCH MUCH smaller than listed. I'm 5'2 116lbs, i ordered a M and i can't being to get the dress half way closed in the front. And the sleeves are made for toothpicks. Terrible customer service. I'm now going to contact credit card company to file complaint and dispute charges.
Ordered a jacket and a dress. The Jacket sheds like crazy on the inside and outside and the color and style are far from the picture. The shirt looked nothing like the picture and was made of cheap material not high quality like they state on their site. I emailed chicnico and in their returns contract it states they wont charge shipping for defective items but when I tried to return the jacket they didnt provide me with a return label only a form where I could enter how much I paid for shipping if the item was defective. It looks like some type of reimbursement. Shipping is $100 by the way. I check with my post office and let chicnico know they should provide me a return label they never replied back and now I am disputing the charge with my bank complete with pictures of the shedding and jacket and weird looking shirt/dress. Dont buy from these scam artists.
Don't buy for this company. Clothes are cheaply made and when you try to make a return, you get no reply from the company.
Wish I would have seen the reviews if this site, before I ordered. Item is nothing like the sweater pictured, sleeve length and body length 4 inches shorter than the reference in the site. Ugh... customer Service has not responded to my inquiry to return for a refund.
I ordered a sweater that was poor quality and not what it looked like on the site. Ive reached out over and over with no response and no way to return. Never again
This company is the worst i have ever come across, do not buy anything from them! The items I received were of extremely low quality - hairs sewn into fabric, dirty fabric, wrong sizes, labels cut off. The customer service was awful! There has been no response or attempt to rectify the issue. AVOID!
The worst quality I have ever seen, and they are impossible to contact to return the items. Never ever again. Don't buy from them, you would be very disappointed.
I received 3 items, and NONE of them were like the pictures. And now I find in their disclaimer that if item is not as appeared the one you receive takes presidence. And then you can't get their phone number to return but you have to have authorization first in order to return it. Quality is poor too. Very misrepresented.
Ive been waiting a month for my order, theres no tracking, and I get no response when I try to contact them.
I ordered a sweater from this company. According to their sizing chart, I ordered a size above. Received it after a month, too small and won't bother to return. Customer service is ridiculous
Do NOT waste your money or time with this scamming company. Not only did it take forever to receive the jeans I ordered, they finally came in and are paper thin, EXTREMELY small, and the button does not even have a hole to fasten through. I have tried contacting them to make a return and have received no returned emails for several days. I'm sure they are waiting until the return policy expires. Such a JOKE
This is the worst quality of clothing ever. I found a really cute sweater off Pinterest and look at the review of the product. In the picture that they have online it looks legit. There was even customer pictures of the product that looked normal. Instead i received the worst quality looking sweater that was too small compared to the sizing online. I didn't realize that this shipped from China until it was too late. It took over a month to get the return address and now i'm not sure its even worth the shipping cost. Moral of the story is do not buy from this company.
Here is the return address if anyone needs it
ADDRESS: XIHONGMEN, HONGKANG LU (ROAD) 12 HAO, YOUZHENG EMS;
DISTRICT: DANXING DISTRICT:
CITY/STATE: BEIJING;
COUNTRY: CHINA
ZIP/POSTAL CODE: *******
PHONE: *******1472
RECIPIENT: ZHANG JINGXU
ON PAYPAL: *******@gmail.com
Screen shot just one image from this site and run it through a google search! I wish I learned of this trick before placing my order!
I was drawn to this beautiful cross front draped sweater that seemed to keep popping up on pinterest. It was horrendous and very clear they took the pictures from other boutiques for sake of attracting customers. I found the sweater at 3 reputable US boutiques after reverse google searching images on their site!
Love your clothing I just found your site off Pinterest ong I freakin love your sweaters and cardigans Ive been looking for long sweaters and couldnt find any until I found your guys store so far its my favorite store
The pictures of the items listed must be taken from legitimate websites and used to market their cheap, poor quality look alike items. Ive attempted to email them several times and of course no response. My fault for not checking the website for a phone number. What a scam! Filing a complaint with the BBB.
The jeans I actually received are not the ones pictured on the site. They are like 3 sizes too small and I ordered a L. They are paper thin and are not stretchy material. They're disgusting!
I wish I had read reviews about this company before ordering. I was so excited by the beautiful social media and website photos, but they are not representative of the actual clothes - not even close. I ordered a sweater and a plaid shirt, both are so disappointing. The plaid shirt has the same pattern as the one on the website, but that's it - it's definitely not the same shirt. The garments don't have any size/care/manufacturing tags, and the sizing runs extremely small.
Learned the hard way; don't order anything from China - ever! If the company doesn't have a USA actual location and telephone number - then be very weary. Not sure where they get the photos on their site but the clothing you receive rarely ever looks like the photos depicted.
Answer: You have to send it back to China and it will cost around $50, it is ridiculous, especially since the initial shipping was only $5! Definitely something fishing going on here!
Answer: Yes, Go to Pay Pal to cancel and then your CC company
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