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Chicnico.com has a rating of 1.3 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chicnico.com most frequently mention customer service, tracking number and credit card. Chicnico.com ranks 1935th among Women's Clothing sites.
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The clothes on the web site look great. I may never know... Ordered on 9/23 and as of 10/12 tracking says it still in process in China. I asked them to cancel my order and refund my money and they said it had shipped, which clearly it hasn't. Returns have to go to China, so I'm guessing the return process will be equally painful. Should have done more research before ordering :( as it seems problems abound.
The sweater was advertised to be long and the pockets to be by the hips... wrong; the pockets are at my chest and the sweater is so short my grand daughter could wear it. Getting a hold of somebody is a nightmare... they say chat by there is no chat button and so on. I have to eat the money i spent i think i will contact the BBB tomorrow.
What a scam... do not purchase anything form them... should not even get a star
Bought 3 items - all horrible quality and fit terribly. Went to return / exchange 1 of them. The return or exchange process is to contact cs via email. The Emails come back as "undeliverable!" Another option is to "chat" but there's no chat button anywhere. It's an absolute scam.
This sweater was advertised as an oversized orange sweater. It was to be long enough to hit just above the knees. The pockets at the hips. Didn't quite turn out the way I expected. It will cost me too much to return to china, which is where they told me to send it. Buyer beware!
Somebody should force this company to go out of business! I never received my merchandise but they definitely took my money! I tried to contact them through their email and their website several times and I never received a response. I finally quit trying. This company is a joke, I don't know how they can stay in business.
The sweater I ordered was ugly and could just fit an elephant. So I tried to get a refund. Almost impossible to meet their requirements for returning goods and get a refund. The address/postal code in China didn't match, so sending the parcel back didn't work out. Tried to contact them, but no help at all. Finally after several attempts I just tossed it in the garbage bin. Never again. Keep away from this firm. No good at all!
Looks nothing at all like the photos! I couldn't wear a single thing I bought and could not get my money back! Stay Away! They are a scam!
I ordered two swimsuits. They did not come in the time frame that I was given. They were extremely late. I emailed them, requesting to cancel my order. They told me the order was in transit and that it would come in soon. When I finally got them, they were not at all what was expected. Poor quality, not the same as the pictures, not real swimming material, not true to size in any way. Just complete crap. "You get what you pay for." I paid $60. I went to Walmart and got a cuter swimsuit, of better quality and for $12. Cool. I tried contacting the company, and the returned emails are pulled. I got the exact same email twice. I've tried calling, but I get no answer. I've since then, tried contacting them three more times and get no response whatsoever. I messaged on Facebook and they responded with the email to contact. I tried again and they haven't responded on there either... Worthless.
I ordered two swimsuits from chicnico almost three weeks ago and just received them I dont even need them anymore. When I opened the package, which by the way was in terrible conditions, the swimsuits werent folded. They were simply just shoved into a small Bag. The texture and color of the swimsuits I ordered were nothing like stated or seen on the chicnico website. I do not recommend purchasing anything from this websites/company.
They wouldnt exchange my swim suit tops - I ordered 2 of the same( different colors) and only tried one on- they refuse to refund or exchange - Im out 52.00
Got somethings from them
Worst quality
Returned them... NO REFUND
Thieves!
Do not use this company
They are disgusting and have no conscious
Ordered 2 dresses for 65 dollars. Got them and they were nothing like the pictures and were made from a $#*!ty cheap material that was itchy and was I'll fitting. Contacted requesting return info, they requested it be returned within 30 days through the USPS and that they would not cover shipping costs for returns. Went to the post office only to be told that it costs 63 dollars to ship it back to China where it came from... FML. Never ever buy from them it will only be a waste of money!
I placed an order totaling $124.86 on March 29 it is now June 28th still have not received order. Have sent them approximately 20 emails and received 3 back telling me its on route gave me a tracking number that is non existent. Finally I have given up receiving the merchandise and have demanded a refund still nothing. Do not order from them
I ordered 3 different dresses that looked very cute on the website. When I received them the quality of the clothing was so poor. The hems were not even lined correctly. The packaging also looked like it came from out of the country. The sizing and fit were off as well. I will be returning all these items and never ordering from this crappy company again.
I ordered 3 bathing suits and 1 bathing suit top none of which fit like the sizing charts. The materials are cheap and overcost. I tried to return my suits and they said NO returns. It is a ripoff. ANY REPUTABLE BUSINESS will return their articles. It also took over 30 days for the shipment to arrive. I thought that the order did not process! DO NOT ORDER FROM THIS COMPANY. BAN THEM FROM THE NET!
Ordered a maxi dress three weeks ago. They gave me no tracking information. I e-mailed them asking why, the response was unhelpful they asked me to wait 6 to 8 days for courier to update tracking info. Still haven't received a tracking number and no update.
I ordered a bathing suit and when it arrived I was shocked as the packaging looked like it came from China and it barely resembled a bathing suit - no padding, complete crap quality. AND NO RETURNS for swimwear. Complete waste of money.
Chicnico, is the most unethical company, I have ever dealt with they accept your order & payment, then the transaction is finished. For follow enquiries emails etc are ignored! Their quality of goods are rubbish, never buy from these people, I have reported them to Paypal, goods are mailed from China! Such a disappointment!
Advice don't deal with them!
Barbara B
Australia
I wish I would have read the reviews before ordering my swimsuit online. The top was so ill fitting and poorly made that I didn't even bother with trying the bottoms on. There is no way this suit would fit many people; it rides up in the front and the back is loose and no way to tighten it. I have tried to reach customer service and have not gotten a response. PLEASE do not order from them, the stuff looks cute online but it doesn't come close to what the pictures portray
The package has finally arrived! I'm so happy, I do not really care if they got the size wrong or things like that, as long as it's arrived. But for the review now I will describe my experience.
I was scared from the beginning for this online order, stupidly I have red the reviews of the site after buying. NEVER DO IT!
However, they have always responded to emails with constancy and cordiality, also seeming concerned the order of their delay. In theory I should have been able to follow the route of the online package, like on Amazon, but I've never been able to access this service via the web. So they told me what was happening; for example, they warned me of problems at the customs, which are very normal because the import packages are always to be checked carefully. Let's face it was a small order, I did not exceed 100 dollars, but they have worried anyway and this pleases me. I know other people have also been less fortunate with regard to communication.
Now regarding the products:
I bought swimsuits.
- The products are right, they are the ones I wanted.
- These come from China then lower quality.
- wrong size, patience I put them in the dryer to tighten them. I will not even try to send them back after all this journey.
- one of the costumes has a much more flamboyant color than the picture.
- unfortunately I have not yet been able to test them and see if they break on first use or if they resist, or if they are transparent when wet. So I still have to actually try them.
Overall they are very nice, but for the quality I would not order them again. But I did not find anywhere in the costumes made like that, so I'm pretty happy right now. But I will not order any more until these gentlemen are put in order their society...
Hi I'm still waiting my order. But they replied me. After have posted a few of comments on various blogs and asked people how to contact them, but they finally contact me!
Dear Customer,
Thank you for your order. The package is on the road, please don't worry.
You can track the package by the following link:...
Thank you for your understanding.
If you have any question, please don't hesitate to contact us.
Regards,
CHICNICO
Now I will wait, hoping and wait.
Answer: You have to send it back to China and it will cost around $50, it is ridiculous, especially since the initial shipping was only $5! Definitely something fishing going on here!
Answer: Yes, Go to Pay Pal to cancel and then your CC company
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