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Chicnico.com has a rating of 1.3 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chicnico.com most frequently mention customer service, tracking number and credit card. Chicnico.com ranks 1935th among Women's Clothing sites.
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Do not buy anything from this company! If you need to return something, it will cost you more to mail it back to China than the product is worth and you won't ever get your refund. That's what happened to me, so I'm out the cost of the product plus the cost to ship it back. It was an expensive lesson for me!
The order came in parts, which is fine. They came faster than expected.
Very pleased with order. I should have ordered one size larger, thank God I have 6 girls because what didn't fit, my girls got.
Loved each item, great quality. I am ordering again!
Read all below reviews. Same. It's all been said! Wish we could band to get her and file a lawsuit to get them off social media and no longer an option.
Beware. They are NOT selling clothes that look like the pictures. When your order finally arrives (MONTHS later) you will discover that the items are crafted from the cheapest, most awful fabric you've ever seen, and appear as though a first grader crafted them for a "first time sewing" project in her home economics class. The seams are unraveling, the hems are fraying... Just AWFUL.
Okay - they say you can "EASILY return or exchange" right? WRONGGGG!
Just TRY to figure out where to send your return! (Not to mention that you will have to pay for shipping to China, IF you can figure out how.) It's a scam... the return link just tells you to "visit the return page" which tells you to click the return link...
So you email customer service... right?
They get back to you like two weeks later, SO perplexed that you don't like your items!
Which item? What's the problem? Can you send pictures?... In the end, they MIGHT offer you a 15% refund, which you might not actually receive.
TURN BACK NOW! I wish I had read reviews before purchasing... What a scam.
I didn't mind how long it took to ship from China. Said it was coming from Hong Kong where they do have hi quality clothing. Should've read other reviews. Got 2 pairs of sandals that weigh nothing, are scratched and glued together and have a bad smell. If they last more than a week I'll be surprised. If the smell wears off maybe I'll wear them. Expensive to return so they can just laugh at this stupid American. What are these anyway cardboard cutouts? Please spread the word to watch where you order to save your hard earned money. I will only shop in North America and Europe now.
Lets ban together to stop these Chinese bastards from ripping us off. REPORT THEM TO DATELINE. I reported them They go by differant names. They will be caught if you dont let them get by with it
Everything comes too slow and way too small. Completely stupid sizes made for small children. Try to click on the website and their page is no longer available. Says to contact us... but that is unavailable too. Total scam obviously. Buyer beware!
Aside from the long shipping times (which they tell you it's going to take a long time because it ships from China) I have loved everything I've ever ordered. The quality is good, the sizing is accurate, and all of my items look just like they did in the advertisement. I have ordered from them multiple times since and will order again.
I ordered several items and the quality is terrible! One item looked nothing like the photo! None of them came with labels yet the return policy requires labels attached. Moreover, to return the items you have to contact customer service by email only, no phone number. Absolutely horrible business, complete SCAM!
I placed an order Dec 15 and still nothing, which doesn't sound that surprising after reading these reviews! I really do not even want the order as it seems their products are not worth the prices they charge. Has anyone had luck with disputing their order with, PayPal and their credit card?
It's a scam and they are not truthful! After I placed my order I read some more reviews other than their site and the reviews were terrible! I sent an email the day or next day stating to cancel my order and they replied later that it was already at the postal service and they were sorry... lies! If my order was already at the postal service, then why did it take a month and three days for it to arrive? The clothes are to small for the size listed, paper thin fabric/material, smells and the quality looks nothing like the photo that I ordered from! One sweatshirt has a hole in the pocket where it wasn't stiched properly. It's all snug and tight. One sweater was stitched using black thread... looks horrible! I honestly don't think any of it is wearable! Don't even consider ordering... you will be sorry. I wish Pinterest would take it off their site. That is where I saw their clothes at. I thought it was legit since I saw it on Pinterest. BEWARE! SCAM!
Do not order from this company! It took 3 weeks to get my purchase! When I did get it, the long sweater was the cheapest material I have ever seen! You could see through it and it looked like the zipper was glued on! The sweater was so cheap you could have bought a nicer one at a dollar store. I paid 90.00 for plus if you want refunded you have to ship it back to CHINA! I am so mad at myself! These companies pop up now all over Facebook and Instagram and act like they are these best selling chain stores! Don't fall victim like I did. Check your internet for reviews now so you don't get scammed! I guess it's sad they are getting us in the USA now from all outside countries! Beware and be smart with your money! I got Scamed and I'm new better!
It took almost 18 days to receive the order, when I received the order the clothing was made of the worst fabric, the size was really large, and was not made very well. I contacted them for a return and full refund. I had to pay to send back to Bejing from the US and that was $75 to mail out, they would not cover this cost at all. It also took 2 weeks to return back to Bejing. Now I have tracked the package, it has been received by the company. I requested a refund again, they requested my tracking number for the order, I am willing to bet if I didn't have it they would say they will not refund me. Anyway, after I provided the tracking number the person I have been in contact with fell off the planet. I have emailed 4 times since then and I have now contacted Paypal. (Kept the original receipt from this order so I had Receipt number). Anyway it will take 11 days if the seller doesn't respond, I will finally have a full refund from Paypal. Long process and I wouldn't wish it on anyone else. DO NOT ORDER FROM THIS COMPANY. (The pictures are great, but it is not what you get when you order!)
The products look good but when you get it... It is horrible I ordered the Orange Oversize Cadigan for $47.99. When I got it - it looked like $#*!. The thread, material, and sewing was ridiculous. They do not want you to return it BECAUSE they don't want it. As far as customer service it does not exist because I believe this company is a sweat shop in China.
I ordered what appeared to be a beautiful oversized Cardigan and was very disappointed with the quality of the product. The company return policy is shady at best but when I tried to do a return the process became complicated. They state that the company must be contacted prior to returns but there is no contact number. An email was sent stating my wish, but 1 week to date, I have not received any response so I still don't know where to mail the package. DO NOT ORDER FROM THEM -- THE CLOTHES LOOK GOOD ONLINE BUT AWFUL AND SMELL IN REAL LIFE! SOMEONE NEEDS TO STOP THEM.
Took several weeks to receive, material is so lousy, ordered an oversized sweater that shown in pics coming to knees (I am 5"2) and it hits at my hip level. If you return you have to pay ridiculous shipping and refunds may only be 30% of what actually paid. I could of gotten much better quality and less than half the at walmart!
This was a horrific online shopping experience, the order literally was unravelling and falling apart, the sizes were not correct, and the materials were so inferior. The company was completely unresponsive when I looked into shipping back and the shipping costs were as much as the product. Despite numerous attempts to resolve the company won't respond.
This shirt was made of the cheapest material known to man. I don't know who could wear it the way it fits. It did come in a timely manner, but who cares if the product is garbage? I wish I would have looked@ these reviews before I purchased this. Money down the drain... and lesson learned. I wish there was a way to warn more people not to order from them.
Bought a sweater Way too short. The pockets hit almost under my arms.
Can't find a way to contact them to return
It took over three weeks for my item to be delivered. It was impossible to track. The oversized sweater I ordered was way to short, the pockets were right under my chest. Awful. Have tried to figure out how to get my money back and the instructions on how to return something are soooooo confusing. It's obvious they want to make it hard so you will give up. Lesson learned. I am going to turn them in to the BBB and Pinterest where I saw the sweater.
Answer: You have to send it back to China and it will cost around $50, it is ridiculous, especially since the initial shipping was only $5! Definitely something fishing going on here!
Answer: Yes, Go to Pay Pal to cancel and then your CC company
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