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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Overall experience was good product that came not so good
Cardigan came on time smooth process but not as shown I will not be using again
My items took a while to show up, the items where nothing like in the picture. The size was fine. When I emailed to ask to return and get my money back. It took about 6 email to finally get a return address.
The whole experiance was awful, will never order from you again
My wife was very excited to receive her first order of products from ChicMe. Unfortunately, we never received our order because the ChicMe shipping department refuses to send their products to US military mailing addresses, which is my only option, since I am stationed overseas.
I love the shirt. It's just like the picture. It took a while too get it, but it was worth the wait.
Great products I would recommend. Fast delivery
Variety to choose from
I need to return my order because it is too small to me, but I have to pay for this. The return isn't free.
This return is more expensive that the clothes
Great each time I've purchased, Ive also have my friends buying... they love its price and quality products.
It's great only problem is the waiting time like up to 2 months
Over 5 weeks since ordered and still not received items!
I have ordered form ChicMe 3 times now and the first time clothes were true to size, the second time some were too small and some were too big although there were all labeled small, 3rd time although all labeled small they are all too big, they also all need ironing and they are not easy to iron.
Delivery also takes far to long.
I purchased a long cardigan/coat. The product was NOTHING like the picture. Thin, an odd shape, cheap and unwearable. Customer service very poor. No refund allowed. I have bought from this company before and been caught out. Thought I would give it another go. DO NOT WASTE YOUR MONEY. The product you receive is not what is advertised it's a cheap version.
Disappointing, it was not the same what was shown on site
Sizes were higher than anticipated for some items but all as advertised and comfortable
Awful. Had a Return they never answered me back & then when they did they told me it was over 12 days
I waited a long time for this to arrive
When it did I was very pleased with the quality of the coat. Lovely material
It was a little large on me but the drawstring around the waist helped
It has been admired when I have worn it
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

