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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I ordered a dress a month ago no updates on recieving my item would like a refund as the event I ordered the dress for is now over.
Excellent they care about there products and customers.
Some of the products did not come as they looked in the site and others were great.
Ordered several long sleeve shirts and sweaters only 1 fit the others were too large in the sleeve cuffs and to tight in the waist.
The return process is horrible they continually haggled trying to get me to keep over a 100$s worth of clothing I could not wear and offered me coupons off next order, then offered me 30% if my money to keep the non useful items and I'm still waiting and demanding an address to return items I received over a week ago that don't fit!
Won't order from here again!
The site is easy to shop but the delivery time was long.
Customer service is so bad never ordering from this company again
Very disappointed………………………………………….:::::::::.i will not recommend to anybody
One package I did not receive other items cheep material not as shown.
The quilts was brilliant the o my downfall being that the delivery was very slow.
I believe nearly 3 weeks.
Leuk kleedje voor een lage prijs. De maat klopte perfect en de levering was snel en correct. Hier bestel ik nog.
Delivery took absolutely ages, so don't order if you need an item quickly..
Product is nice, but it takes a long time before it's delivered
The delivery took a while to arrive, the products. I found to be disappointing - wrong size of 1 product sent large instead of extra small! The swimwear I couldn't even get on due to design and sizing! And the sequin jacket wasn't like the picture at all. I asked to return the products but it was requesters I send pictures of the sizing?!?! When I enquired about returns! And no details given as to how I go about returning as requested. Doubt I'll be reordering after my first experience & product quality in my delivery!
Je n ai meme pas recu mon colis apres un mois et demi et impossible de suivre le trcking je ne racheterai surement pas la ses sur decu
Happy with clothes that was ordered. Very chic and nicely made.
I bought dresses for Thanksgiving, they are fast for taking your money and they never send anything, when I contacted them, they answered sorry the shipping came back to us and you have to wait until it goes to China, two months, don't buy from them
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

