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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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All of my purchases have been shipped timely and have fit to size. Everything I've ordered has been super cute. Compliments galore. Can't wait to wear my Spring and summer clothes
Awful experience. Will never use against did t receive dress and nobody would help in dealing: instead told me to contact delivery company. I don't even know the delivery company: would not buy from Thai company
My first day wearing this product, the zipper broke. Thankfully I had a scarf to cover myself, but it was really inconvenient as I was traveling and had to wear it like that on the plane. Would not recommend to anyone.
I wanted to return item because it was too big but getting in touch with customer service was absolutely ridiculous. Quality was good though and ended up just giving it to a friend
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme. Com, we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I ordered this dress and paid $31.00 for expedited shipping. I was told the dress would arrive in nine days. The dress was for my sister's funeral. Needless to say, funeral came and went; no dress! The dress finally arrived three weeks after its promised delivery date. I tried contacting custom service for a refund and no response. As a matter of fact, the regular delivery date was prior to the date it was delivered. Do not WASTE your money snd pay for expedited delivery. As a matter of fact, if can avoid it, don't shop with company. Their customer service is hollow.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme. Com, we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Easy to order. Delivered as expected and arrived on time. Size fit as expected
Quick delivery. Absolutely amazing quality will be ordering again very soon
I wanted a smaller one, but it's too difficult to figure out how to return it. I'm definitely not gonna order again.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme. Com, we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Shipping took weeks longer than originally estimated, no communication from company on shipping status or details, products were good
Ordering was easy and it came on time. It was exactly what I ordered
Pants were super cute and just as pictured. The customer service and communication isn't great. But otherwise, I have no complaints
Styles are very trendy and the prices are affordable. Easy process to order
I have bought ChicMe clothing for years quality is good and I don't wait long for anything to arrive
I love the tanks, but they could be a little longer. And also the seems are starting to unravel. Otherwise I love all the colors and the shape of the neck band
I ordered a XS and it was too big. I contacted ChicMe and they wouldn't accept the return, but offered me a 10% discount.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
The product took 3 weeks to arrive, but when it did it was the wrong size. Customer services were great but 7 weeks from ordering and I'm still waiting for the right size to be shipped.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it


Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme. Com, we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,