I tried to return an item, as it was to big, they would not give me a full refund. I agreed upon a 15% refund and I would keep the item. Which after numerous times I told them I had no use for! They still insisted. I haven't received the 15% refund. Will not do business with this company ever again

I the merchandise I was a lil surprised at the quality of the clothing

I have never had a problem ordering from chic and have always been satisfied with the quality of clothing.

My experience was good shipping takes longer than expected

Waited 2 weeks for my order and it was sent to the wrong address, when I finally tracked it down I was told that it had been sent back to sender, contacted chic me and requested that my order be sent back to me with a quicker delivery time due to the inconvenience, 3 weeks later I'm still waiting for my order… not good enough

Please give your self at least two weeks to receive your order.

Haven't received one of my products yet and it's going on another months

Bonjour,

Je n'ai jamais reçu mes colis et je suis depuis plus d'un an en contact avec votre service client qui me prend pour une ….
Ci-dessous le dernier message envoyé car ça devient plus que déplacer de ne pas me rembourser alors que j'ai les preuves des transporteurs que mes colis n'ont jamais été livrés.

J'ai contacté différents organismes et mon service juridique me demande de déposer plainte.

Bonjour,

Votre proposition commerciale est totalement inacceptable au regard de la situation. A ce jour, et malgré les preuves évidentes que ce colis n'a jamais été livré, vous refusez de procéder à mon remboursement de 170 euros. Je vous rappelle que, conformément à la législation en vigueur, vous êtes dans l'obligation de me rembourser l'intégralité du montant payé, le colis n'ayant jamais été réceptionné. Face à votre refus injustifié, j'ai pris la décision de signaler votre entreprise auprès des autorités compétentes et des organismes de défense des consommateurs. J'attends une résolution rapide et conforme à vos obligations légales. Sans réponse favorable sous 48 heures, je me verrai contrainte d'engager les démarches nécessaires pour faire valoir mes droits. Dans l'attente de votre retour.

Cordialement.

The "dress" looks like a thin nightgown. It looks cheap and nothing like the picture. Very unhappy with this purchase and will look to return.

I received two dresses of the same. I wanted to return them in a timely fashion, but customer service was not good. I still have the dresses that don't fit properly. I followed instructions, but didn't receive a response.

See title review for experience
Please don't send another review.
Thank you

I never received my order. I ordered items in January. Email states it was delivered. Just not to my address. Horrible service.

Took me a long time to get my package but I love it!great fit I have ordered more things wait for them to arrive, need to work on get thing faster but otherwise great product

Confusing return process. Not worth ordering. I will not buy anything again.

Received package of goods ordered and an item was missing. Just keep getting a robot answer about it. Very disappointed!

Happy good quality good designs easy purchase relaxed in your own home

It was sent to wrong address all my fault. By the time I realized it it was already sent. I emailed them to let them know what had happened and they were very gracious and sent me one to the correct address

Great product and service product variety
Delivery went well

The dress was too small and the shirt was too tight. I really need to send them back but I lost the email that told me what to do.

Sent wrong size. Still waiting to hear from their customer service- it has been A MONTH! Horrible.