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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Awful I will never think about using chic again
I waited over two months for my pyjamas which never came, and now I've had to ask for a refund which have still not received
The item I received looks like a dressy top
Than an actual dress.
Shipping took a crazy amount of time. One item came smelling like fish, the second item came missing the clasps to do up the garment. Will never buy from here again.
It's been 7 weeks since my order and the items are now out of stock so I have to wait a further 10 days
Easy to select and order, some material better quality than others. Overall cute styles.
The delivery took over a month. And the product was not as good quality as it appeared to be in the photos.
Usually I never have a problem with shipping but this order took longer then usual.
Overall good but the delivery was to long of a wait. I need the outfit sooner
Brilliant swim wear for last minute holiday great range
Three items wrong colour two hair pieces i order blonde you sent me brown also the cardigan i order grey you sent a white one dissapointed
I ordered three tops. Two are the same but different colors. I ordered XL but was sent XXL. When I inquired on how to return for the correct size, I was told they would refund me 10% of my purchase and I could keep them! I love the two tops that are the same and don't like the third one. I don't want to reorder because they didn't send the right size the first time. Why would they do this?
The outfit wasn't what I saw on website. It took a month to come, and I only got $4 back. I would never order from ChicMe again!
I paid for a white ribbed shirt. It arrived and was cream! I don't wear cream. The jeans turned out so cheap looking vs pictures.
I did like the pink shirt with gold hardware material and the way it fit. But after waiting almost a month and then having 3 of 4 items so bad I won't wear them, I deleted the app and put emails from chic me to spam. I'd rather pay more at forever 21 or Macys then waste 60$ of an $80 purchase.
I have asked for a return label and I don't know why i was offered a 50% discounted if I keep something I'm not satified with. I want my full refund and I don't want this order, the material is horrible and I don't want it. Please send a return label so i can send it back
Really straight forward and quick.good service.so much to choose from.
No problem ordering from this company. Takes awhile to be delivered but well worth the wait.
My order arrived and the quality is decent but the neck opening is very small. For someone like me, who has a very small head and neck I can squeeze into it, but anyone who has a normal size head or larger would have issues.
The dress is as shown and fits perfectly. I am most definitely pleased
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

