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Chewy Reviews Summary
Chewy's reputation is marked by a strong dedication to customer service, with many customers praising the company's compassionate response during difficult times, such as pet loss. Positive sentiments frequently highlight the quality of products and the ease of the auto-ship option. However, several reviews express frustration over order cancellations, misleading promotions, and delivery delays, indicating inconsistencies in service reliability. While many customers remain loyal due to positive experiences, the recurring issues with customer support and transparency suggest areas for improvement to enhance overall satisfaction and trust.
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I ordered several things at once from chewy.com. My order came and I noticed that one of the bags of treats was one week expired. I called and the guy was very nice and said that he would send another bag immediately. When I received my new bag of the same treats, I was in disbelief when I saw that they had the same exact expiration date as the last one. At that point it was two weeks past the expiration date. I called, talked to the same person on the phone as the last time and they issued me a refund. He told me that he was afraid that the same thing would happen again. Why are they not just pulling this item off of the shelf?! I'm sure they are currently sending out the same treats to other unsuspecting customers who aren't looking at the expiration dates. Very frustrating that they didn't do anything for the hassle of it all either. They could have sent me out a different treat bag free of charge or given me a coupon code for the next time I'd get anything from there, or anything at all to make the experience more positive! But nothing! Not sure if I will be ordering from this company again.
Twice I had to call them to inform them that the treats they sent me were expired! The replacement they sent me were also expired with same expiration date as the first shipment. One of the toys they sent was damaged. I ultimately just asked them to give me a credit as I did not want to get another expired shipment. The amount of the credit they gave me was not even the right amount. I had to call them again. I placed this order for convenience but it has caused me more work. The other order I had asked to be shipped to my daughter who lives in another state was also needlessly delayed. Never again!
I have ordered from Chewy's several times and shipping is always fast and reliable and prices are usually among the best. The one time something arrived damaged they had a new one sent out within an hour of my emailing them. Would definitely recommend shopping here.
They have the hard to find chicken free food and they auto ship it. Enough said.
Honestly cannot beat their prices nor fantastic service! Even the local chain pet store didn't beat the dog food price when they had a sale on it! I get our 2 dogs food, toys etc. from here! Shipping is super fast too! I am always recommending this place to anyone who has a pet.
Where does Chewy get their flea products and Heartworm medication? I am thinking of purchasing these products from Chewy but need to know where they come from.
Very friendly and very fast delivery. Order it one day and receive it the next couple of days. Very nice owners.
We placed an order with them and gave them the Vet number. The vet gave them the prescription. Chewy then waited days and said they have the Vet ok but could not find the order. Then they said they found the order but needed the prescription. My dog is now without her medicine/food because of Chewy's complete mess up. You should stay far away from these idiots. They clearly do not care about pets.
I have been so happy with Chewey.com. If you have a pet, be sure to check it out. Their prices are great, they often have sales and the shipping is free if a certain amount is ordered. It's way easier shopping than going around to the different pet stores.
My cats are both on grain free diets, and the big chains like PetSmart just never have what I am looking for. Chewey has a money back guarantee, but I see no point since my cats rarely, if ever, need a new type of food.
I have 3 dogs and because im to busy in my work, I don't have much time to go in the market and buy their foods. So what i did is i go to the google and search what is the best Online pet store. Such i found chewy.com and i tried to buy their products. After a few days i received the products and i tested it to my 3 cute friends and they really like it! That day i started to love chewy products specially for dog foods and vitamins. But the good thing is, there's a solution which it can saves me more money if i used a coupon codes from www.couponchief.com/chewy from 10-30%.
My daughter is already 5 but she is still sucking her fingers. We have tried so many different things. Nothing seems to work. I am so happy I came across the P's and Q's. This is the only thing that helps getting the fingers out of her mouth. Now, she can fall asleep using the P or the Q only. I am glad somebody came up with this product!
Competitive prices, no problems getting what supplies I want, fast shipping and good customer service. It beats waiting in line at the local pet club store with their rude employees and horrible customer service.
Recently I ordered dog food instead of cat food. When I inquired, they checked my order and found that the mistake was mine. They offered to let me give the dog food to a neighbor and allowed me to order the cat food with free shipping. My experience with them has been consistently positive for over a year. They are now my go-to supplier for my cats.
I have had nothing but great customer service and great prices on special foods for my pets. They have a large selection and frequently have free shipping offers and discounts.
We have 3 indoor cats. I looked for a reasonably priced cat tree all over, and found an unbeatable price on chewy. The cat tree was huge and heavy, and they shipped it for free and I got it the following day. A couple of weeks later I received a cute greeting card, thanking me for my order and wishing the best for my cats. I love companies that appreciate their customers, will for sure buy from chewy again!
We have 2 golden retreivers who eat alot and we were paying way to much for good dog food at PETCO and we are sooo glad we found this company... Super fast shipping, Really polite staff, Easy to order, lightning fast shipping... You will be so glad you found this company... We are...
I bought these for my 7 month old son who was teething with a vengeance and he loves them. They are perfect for holding and moving around. I even put them in the freezer so they are even more soothing for his sore gum's.
Chewy gives the best service for dog and cat products. Fantastic. Great prices, excellent customer service. I set up an automatic shipment for a certain product and it works. It is easy to change shipment date, via online or through 800#. Order arrives like NEXT day! Love this company
I have tried to buy from this website, and either the prices for products at their website are too high to bother or I've tried to take advantage of an online advertised discount, and been unable to use it at check out. I've even refused to click "order" and left the check out webpage only to have them take my money and send product I didn't want at their inflated prices. I've tried to communicate with their customer service to get my money back, and they must use people who can neither read nor write in English, because they cannot be bothered to read my communications. I even tried to unSubscribe, and been completely unable to get away from this horrid website.
I order thousands of dollars of pet food from chewy and I have never been disappointed. They have very prompt shipping and have never made a mistake on my order.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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