Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Chegg

Chegg

1.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Chegg?
grey stargrey stargrey stargrey stargrey star

Chegg Reviews Summary

Chegg has a rating of 1.7 stars from 456 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chegg most frequently mention customer service, credit card and free trial. Chegg ranks 107th among Textbooks sites.

service
181
value
175
shipping
101
returns
129
quality
165

We monitor reviews for authenticity

New Jersey
1 review
11 helpful votes
Follow Lawrence F.
Unfollow Lawrence F.
Share Review
Report Review

It's not 2006 anymore. We have more than one way we access the internet. I've been locked out of my own account twice because they suspect I'm sharing my account. Are you guys that stingy for another $20? I have like 5 different devices i use for school, sorry if i had to move from my PC to my laptop to my phone or ipad etc. I have to wait at least 24 hours for them to get back to me now. This is ridiculous I hope there's another site with better support than this.

Date of experience: December 8, 2021
Canada
1 review
0 helpful votes
Follow nad m.
Unfollow nad m.
Share Review
Report Review

Faster respond
December 6, 2021

Please answer faster. Student need it faster it take so long to answer the simple chemistry question. Fghjkjhghj

Date of experience: December 5, 2021
Virginia
1 review
0 helpful votes
Follow Gopal P.
Unfollow Gopal P.
Share Review
Report Review

This website was great help for me to get through some of the classes, but it always kept kicking me out of the system and asked for verification more frequently than necessary. If I pay for subscription, it shouldn't matter where I am logging in from. Also, there are some unverified answers that are still displayed even though comments are there saying the answers are wrong.

Date of experience: December 1, 2021
Kenya
1 review
0 helpful votes
Follow Brock L.
Unfollow Brock L.
Share Review
Report Review

Scam of the year
December 1, 2021

They surcharged my card and stole from me and never even gave me what they promised sad sad sad excuse of a site... the CEO is also racist saw the comments regarding complaints on Facebook were mostly black

Date of experience: December 1, 2021
Pakistan
1 review
0 helpful votes
Follow Shumaila S.
Unfollow Shumaila S.
Share Review
Report Review

Analyzing plagiarism takes far too long, and the results aren't always accurate. In the end, it was of little use.

Date of experience: November 29, 2021
Germany
1 review
0 helpful votes
Follow Pia W.
Unfollow Pia W.
Share Review
Report Review

Even though i cancelled months ago money is still withdrawn on a monthly basis! Accoeding to the website my subsription did run out months ago but still money is withdrawn from my paypal account

Date of experience: November 22, 2021
Colorado
2 reviews
0 helpful votes
Follow Caspian F.
Unfollow Caspian F.
Share Review
Report Review

Waste Of Money
November 16, 2021

This site is $16 per month for frequently incorrect or incomplete answers. Submitted answers are often missing pieces (ex. Explanation of variables or oversimplified steps), or completely wrong. Many textbooks shown as "answered" are missing answers as well.

Date of experience: November 15, 2021
California
1 review
0 helpful votes
Follow Elijah S.
Unfollow Elijah S.
Share Review
Report Review

I hate Chegg
November 5, 2021

Chegg is the anti-christ they purchased Quizlet which at the time owned Slader, a free resource for students to aid them with their homework. Chegg then proceeded to make it a paid service entirely ruining it.

Date of experience: November 4, 2021
Tennessee
1 review
0 helpful votes
Follow Ereny N.
Unfollow Ereny N.
Share Review
Report Review

Worst website
October 27, 2021

They canceled my subscription without telling me and after I have paid. This is the worst website ever because they will play with your money and time. I was not able to log in after a while. Then all my questions were not found at some point. DO NOT TRUST!

Date of experience: October 27, 2021
Illinois
1 review
0 helpful votes
Follow Alyssa M.
Unfollow Alyssa M.
Share Review
Report Review

Horrible
October 27, 2021

Most of the solutions are wrong. Most of text book homework help does not match the book purchased. Everytime I log in I have to verify myself by email, EVERYTIME, using the same exact phone. I do not recommend anyone to use this service. They deserve to fail, I have emailed repeatedly about my concerns they do not give a crap.

Date of experience: October 27, 2021
Alabama
1 review
4 helpful votes
Follow Hunter c.
Unfollow Hunter c.
Share Review
Report Review

In an effort to study for a big chem test, I have been using Chegg to check some of the suggested problems my professor gave us. I had done so many problems that Chegg restricted my account for "unusual activity." I was given instructions to change my password and log back in to prove it was me. After changing my password and attempting to log back in, Chegg log-in page "encounters an error." It's crunch time and Chegg screwed me over. Thanks a lot.

Date of experience: October 14, 2021
Hungary
1 review
3 helpful votes
Follow Togtuun U.
Unfollow Togtuun U.
Share Review
Report Review

Useless
October 4, 2021

I tried asking about a bit advanced subject on multiple occasions and the answers I received on chegg were always wrong. I mean if we can't receive help on advanced subjects, there's no point in subscribing to this. Waste of money.

Date of experience: October 4, 2021
New York
1 review
0 helpful votes
Follow Sum Ting W.
Unfollow Sum Ting W.
Share Review
Report Review

$#*! $#*! company
October 1, 2021

Everything is looked behind some mf paywall bruh. Stupid $#*!ters who run the place. 1.62 star company headass.

Date of experience: October 1, 2021
Tennessee
1 review
4 helpful votes
Follow Taylor M.
Unfollow Taylor M.
Share Review
Report Review

Cancel order
September 27, 2021

I ordered a textbook and paid for quicker shipping. I waited past the day it was supposed to come as it said shipping was pending. After it was still saying it hadn't shipped I contacted customer service and was told to wait another week. So after 2 weeks of waiting they just cancel my order. If they can't provide the book by shipping date they should let you know before you have to contact customer service multiple times. Now I still don't have my required textbook and i'm getting fed up.

Date of experience: September 27, 2021
Australia
1 review
0 helpful votes
Follow Anna G.
Unfollow Anna G.
Share Review
Report Review

DO NOT SUBSCRIBE
September 21, 2021

Do NOT subscribe to this fraudulent company. I have cancelled my subscription TWICE and they are still taking money from my account. DO NOT TRUST THIS COMPANY.

Date of experience: September 21, 2021
California
1 review
0 helpful votes
Follow Byron S.
Unfollow Byron S.
Share Review
Report Review

My wife ordered a book for her doctorates class and it took over a month for it to come! We're lucky she could find it else where otherwise we'd be SOL. This service needs major customer service upgrades.

Date of experience: September 20, 2021
Michigan
3 reviews
0 helpful votes
Follow Brooke M.
Unfollow Brooke M.
Share Review
Report Review

Used to be good
September 8, 2021

I used to use this site to rent my books while in college - I have recently decided to go back and school and thought that Chegg would be a good site to continue using. They are not - I'm not sure what happened but their shipping times are ridiculous - it shouldn't take three weeks to ship one book. When I reached out to their customer service no one was able to cancel my order because it's "processing" - which means my order hasn't been shipped but has sat in their warehouse for the last two weeks. I'm hoping that they give me my refund when I send the book right back but I'm thinking that there isn't a lot of hope there.

You're better off paying the higher prices at your college's bookstore or using Amazon.

Date of experience: September 8, 2021
India
1 review
0 helpful votes
Follow Vidhi D.
Unfollow Vidhi D.
Share Review
Report Review

Worst experience ever
August 31, 2021

I took the 1 month subscription on a day and after 3 hours it automatically shows me that my subscription is expired and asks me to subscribe again.
Really annoyed with this. I highly recommend to everyone to never use Chegg or this may happen with you too.

Date of experience: August 31, 2021
North Carolina
1 review
0 helpful votes
Follow Stephen L.
Unfollow Stephen L.
Share Review
Report Review

Dishonest Site!
August 31, 2021

Canceled my subscription through the website a month ago and just got another charge to my bank account. Had to call them and they said they had no record of my cancelation and no offer to refund the bogus charge.

Date of experience: August 30, 2021
Texas
1 review
0 helpful votes
Follow Janell R.
Unfollow Janell R.
Share Review
Report Review

Worst service ever!
August 30, 2021

I have been shopping with Chegg for the past few years for all my school needs. However, this semester I ordered my books two weeks ago and no one can tell me where they are. My classes have all started and I was relying on these books to be able to complete my assignments on time... now I'm not only having to explain to my professors that my missing homework isn't due to my personal negligence but because of the website I ordered my books from have no idea where my order is. I came into contact with Chegg again today ( my third time) and they explained that they could not cancel my order and that they found my books, and they will be delivered a WEEK from today. Thats a whole month of waiting for textbooks and since they can't cancel my order they expect me to waste my materials and time printing out label's to return the textbooks once I get them (if I get them they said there was no guarantee) I have to waste my time and gas going to the nearest place to ship them back! Now I am spending more time and more money having to return what should have been here two-three weeks ago and I have to reorder from amazon because I have homework to complete! DO NOT TRUST CHEGG. Unless you are ordering months in advance for classes then don't risk your money and time.

Date of experience: August 30, 2021