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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Buen servicio y están al pendiente de las necesidades del cliente gracias.
Was denied boarding by carrier and not given a refund by carrier or by cheapOair
I've been using Cheapoair for a decade and I've had great experience with them. When a customer service called me just to confirm my flights, she also helped me find my airline confirmation number. Thank you. I highly recommend this website.
It is so relaxing to find flight with you. Traveling is so easy when booking with you. Thank yo so much for have such a nice web site
It booked wrong date
This messed my work date up
Will not use site anymore
We have looked at the reservation you provided and we see that you booked this online for dec 2 oneway you also never called us to tell us that the date was wrong so that we could perhaps assist with a change. Our website does not change any details of a reservation after it has been made as everything is automated and no live person touches the booking.
Amazing easy to deal with then most airline. I will always fly cheap o air.
I like to know why not on this app I cannot select my own seat 💺 or can get my cod to checking to board on for traveling so I don't have make a line an the airport because last trip from tTijuna to México city I have call you guys to get my cod and when when I put the cod number to airport machine to get on board is asking me to pay for my $300 pesos México Money 💰 so please fix this problem in this app thank you so don't have to get this problem again
Great options and times very convenient. With you guys, I have multiple time options to chose from that works for me.
Amazing,always use it, good prices, flexible tickets,good options of flights
It was easy to book. Would definitely use it again in the future and recommend it to others.
It was horrible. I got sick the day before flight and I couldn't change the ticket. Ultimately another flight was booked the next day with another company and I was never refunded the money nor did I receive credit for over 300.00 dollars.
We have reviewed this reservation and we don't show that you called Cheapoair to discuss cancellation of a ticket due to illness and the travel shows for Oct.24! So not sure if this is the correct booking or if you booked with someone else.
What a joke! Why my flight god cancelled without sending a notification?
Thank you for your feedback. Please contact our representatives so that we may look into your concerns.
Booking is a breeze but when the flight get cancelled customer support is non existent and will try to push the problem to the airline
Around 5 years I did book because I lake cheaper than the other, but make changing
Little expense
I have ever had the most frustrating chat experience this afternoon. Your service experts are either virtual, or very very slow to answer me without resolving my concern. It is a rouse service!
We see you chatted for help with a seat assignment, the chat agent was transferring your chat to that department and there were other's ahead in queue. You can call Finnair or log into your reservation on Finnair and assign seats at this time.
I am about to trust but after I booked many ticket from them...now I feel comfortable and trustworthy
They all good in relating with the help from their side and trustful
Good experience for me and I did not pay a lot of money, so I am looking forward to use them again
Excelente app, me encanta su servicio, su rapidez, su atención.
Hope I get more info now that I also booked a rental car. Sound good?
Wonder full I appreciate the service y'all offer I will definitely choose y'all for my booking flight
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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