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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Very Helpful and fantastic. Thats it, no more to say but only you're the best.
Contact with a company employee was very difficult to understand.
I loved how fast the process to book a ticket took and got a fairly affordable ticket
I flew out of state for my University graduation and everything was flawless and superb.
Friendly user, vast variety of options all over the world & competitive prices.
So far so good. Hope it goes as well as it was purchasing the tickets.
It is in my opinion the best company for finding multiple options flights, direct or multicity. It is a very user friendly system. The only issue I have as a frequent flyer for work, if you need to change something, it is quite complicated and expensive to do. I have recommended it a lot in the past but with the increasimg difficulty in trouble shooting when needed, I am not certain.
Ok, cheap and flexible reasonably fast cheap flights from around all over
Awesome.The website to be relied upon when you need air ticket both local and international.
They usually make it easy for texting you with info and the check-in gate pass is great as well as the reminders for your trip!
I can count on affordable tickets and quick and easy way to purchase. Thank you
Good fast and easy, 24/7 agent respond,try it out you'll will love it.
No recibí el correo de confirmación favor de enviarla por que a veces cancelan vuelos e tenido la experiencia de ver a personas que no las dejan abordar
Complex and confusing with other airlines … this app user friendly
Worst ever! Abused, poisoned, incarcerated, Visa in my passport removed, visa purchased refunded and send back 56hours no food. The Business friendly Japan Airlines! Jews traveling should think twice. DISCRIMINATION!
Superfacil y apoyo inmediato para aclarar dudas. Ademasmejores precios que no se consiguen en paginas de aerolineas
Good and it gave info on what i searched. It was very prompt, the website also referred me to car rentals and hotels which is what a tourist is looking forward to.
Muy buenas y placentero con los mejores servicios y atención al cliente los recomiendo
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

