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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
Follow Vincent T.
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Round trip from Boston to Milan last year went without any problems.

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New York
2 reviews
0 helpful votes
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Regular customer
November 3, 2024

Very good price, a lot of choices and times for the best fit. I booked all travel tickets from this website. Thank you!

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
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Excellent online service
November 3, 2024

Excellent online service, Good details with all the information

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Washington
1 review
0 helpful votes
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+
November 2, 2024

EXCELLENT AND PROFESSIONAL. All my requests were made. The staff provided all the necessary information and took time to break all step by step.

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
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It's an awesome place for all your travel plans, all over the world.

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Oregon
1 review
0 helpful votes
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I am Daniel L Ha
November 2, 2024
Updated review

The Staffs were very helpful and kinds. Gave me very clear and details what I need to know. And guided me through all of my booking,,,

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.


The Staffs were very helpful and kinds
August 20, 2024
Previous review

The Staffs were very helpful and kinds. Gave me very clear and details what I need to know. And guided me through all of my booking,,,

Date of experience: August 9, 2024
Illinois
1 review
0 helpful votes
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The agent Lee he's very helpful.
November 2, 2024

Good experience the agent is good too customer service very good

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Florida
1 review
0 helpful votes
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Booking a flight on frontier
November 2, 2024

Buy a ticket,cancel in the order day,but refund only the protection

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Please contact our representatives and they will be happy to look into your concerns.

Tennessee
1 review
0 helpful votes
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QUICK AND EASY
November 2, 2024

QUICK AND EASY VERY PRACTICAL. THIS PART I DID NOT LIKE THAT YOU HAVE TO DO SO MANY WORDS. NEXT TIME I WONT DO IT.

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
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I'm very happy with my flight
November 2, 2024

Excellent, everything went great! I enjoyed my trip, good service.

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

KR
1 review
0 helpful votes
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Everything went smoothly and easily
November 2, 2024

Everything went smoothly and easily. Thank you for your service

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

North Carolina
2 reviews
0 helpful votes
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What a con
November 2, 2024

Okish, this time is for crap. Just paid 1300 for trip INCLUDING flight now i can't get on without paying an extortionate extra 800 dollars

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Our representatives are working with this customer regarding their concern.

New York
1 review
0 helpful votes
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Passenger seats
November 2, 2024

The ticket prices are amazing prices and would recommend to anyone.

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Florida
1 review
0 helpful votes
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Good experience because was an easy and a fast procedure.Oh!

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New Jersey
1 review
0 helpful votes
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Great Team
November 2, 2024

Excellent in operation and information. I love the way I was attended to and fast in getting all questions answered

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Texas
1 review
0 helpful votes
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Very good best price good flight hard to do 10 characters oh my

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Pennsylvania
1 review
0 helpful votes
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Cheap quick reliable never overbooked
November 2, 2024

Cheap quick reliable never overbooked. They provide double security with your purchase by following up with a phone call

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Maryland
1 review
0 helpful votes
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Easy to use.
November 2, 2024

Great customer service. The flight attendants were helpful with checking.

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

California
1 review
0 helpful votes
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Easy fast
November 2, 2024

Plenty airfare options to choose from easy to navigate thank you

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Philippines
1 review
0 helpful votes
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I have a good experience everytime I booked thru Cheapoair thank you

Date of experience: October 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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