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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Round trip from Boston to Milan last year went without any problems.
Very good price, a lot of choices and times for the best fit. I booked all travel tickets from this website. Thank you!
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Excellent online service, Good details with all the information
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
EXCELLENT AND PROFESSIONAL. All my requests were made. The staff provided all the necessary information and took time to break all step by step.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
It's an awesome place for all your travel plans, all over the world.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
The Staffs were very helpful and kinds. Gave me very clear and details what I need to know. And guided me through all of my booking,,,
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
The Staffs were very helpful and kinds. Gave me very clear and details what I need to know. And guided me through all of my booking,,,
Good experience the agent is good too customer service very good
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Buy a ticket,cancel in the order day,but refund only the protection
Thank you for your feedback. Please contact our representatives and they will be happy to look into your concerns.
QUICK AND EASY VERY PRACTICAL. THIS PART I DID NOT LIKE THAT YOU HAVE TO DO SO MANY WORDS. NEXT TIME I WONT DO IT.
Thank you for your positive feedback. We look forward to assisting with your future travel needs.
Excellent, everything went great! I enjoyed my trip, good service.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Everything went smoothly and easily. Thank you for your service
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Okish, this time is for crap. Just paid 1300 for trip INCLUDING flight now i can't get on without paying an extortionate extra 800 dollars
Thank you for your feedback. Our representatives are working with this customer regarding their concern.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Good experience because was an easy and a fast procedure.Oh!
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Excellent in operation and information. I love the way I was attended to and fast in getting all questions answered
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Very good best price good flight hard to do 10 characters oh my
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Cheap quick reliable never overbooked. They provide double security with your purchase by following up with a phone call
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Great customer service. The flight attendants were helpful with checking.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Plenty airfare options to choose from easy to navigate thank you
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
I have a good experience everytime I booked thru Cheapoair thank you
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.