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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Wonderful prices and easy to use and compare to other flights
Always find what I need. Just browsing. I found a convenient flight.
Great. User friendly. Always satisfied
Best prices. Checks all airlines.
Had an exceptional trip. The flight attendants were very helpful.
Navigation was easy and smooth user experience. Competitive prices also in comparison to other websites
Super easy to book and one thing that is very important to my family is the flexibility to make payments for the tickets. Thank you :) this Christmas my daughter is going to see our family in Colombia.
Searching for tickets on this site was very clear and prices re competitive compared to other search engines.
Excellent never had any problems and always use this web site
All good precious experiences; excellent customer service
Bloody good service thank you and very time. Very easy to book
Pleasant trip, I wish that I didn't have to go through this ad bs
It is always good experince to book with Cheapoair. I feel it safe, secure and easier
Good service, reliable and provides good options. User friendly with a simplified process
Easy to use, good value and everything on hand you require for travelling.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

