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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Amazing experience overall and I am looking forward to book again
I had emailed the virtual person and told them Courtey Moen is in the Air Force. Does she get a discount? I know she should have free check in and carry on bags.
Easy to book a flight. Fares were cheap. Changing planes was very easy.
Ease of booking and payment process was easy. Deciding on flights was the hard part.
I always find good deals and very helpful and cheap book with them every time
Great! Was easy to search for flights. And to compare prices.
First time a cheap round trip was altogether in one step. The email from them to confirm I received my travel details shows personal care for customers.
Excelente servicio es más fácil comprar boletos en línea con esta app
Ok good experience in the past, good customer assistance!
Always great service and love frontier airlines and always have a great trip with them
I have had the best experience
Tho this current booking process was a delay
So far I had no problems all over all the years i hope to continue this way
After several attempts to book a flight only to find out that the flight is unavailable. This is very stressful. Hours later and on the phone with your agent then waiting on agent to call back, never happened. Booked the flight for twice what the original price was and the flight ended up being another week out. Could you please find a way to have better updates on availability of flights and schedules? Thanks!
Seems ok at present. I just hope that the information provided is enough
Excelente y fácil de usar, muy recomendable aplicación para reservar vuelos
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Very convenient and I always recommend to my friends and my family
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Called CheapOair to cancel a checked bag, and you refused to remove it. Why are you still charging me $50. Not happy
Thank you for your feedback. As an agency we must abide by the rules set by the airlines. We regret any inconvenience or frustration.
Efficient and easy to use. Customer service are always available and ready to help
Customer representatives were very courteous during the booking process.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Nice and Provides more choices
After my purchase, it seems there was a system error that resulted in me being charged twice. After I reached out, they handled it for me promptly, and their attitude was very good.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We regret that it was not a satisfactory experience.