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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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A good site to check
November 8, 2024

When Booking airfare and price matters, I always check this site.
Keep in mind, there are unannounced fees but you have options to not
Take them.

Date of experience: October 29, 2024
Mexico
1 review
0 helpful votes
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So far so good
November 8, 2024

Can't remember that trip. So far this is working a translate would make it better

Date of experience: October 29, 2024
CustomerService C. CheapOair Rep
over a year old

Thank You! We appreciate your feedback and look forward to serving your future travel needs.

Grenada
1 review
0 helpful votes
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Very easy to use and a very comprehensive platform, with lots of options and offers, great

Date of experience: October 29, 2024
New York
2 reviews
0 helpful votes
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Getting airline tickets
November 8, 2024

Have to go through a lot of pages of data to find the right tickets for our g

Date of experience: October 29, 2024
CustomerService C. CheapOair Rep
over a year old

Your experience is very important to us. Thank you for taking the time

Massachusetts
1 review
0 helpful votes
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Good
November 8, 2024

Nice flights never have a problem with connections or chance

Date of experience: October 29, 2024
Texas
1 review
0 helpful votes
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Good service
November 8, 2024

Good service and very fast if you have a emergency and is good.

Date of experience: October 29, 2024
Colorado
1 review
0 helpful votes
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Good
November 8, 2024

Good. For your flight. I will write this column next time. Thank you very much

Date of experience: October 29, 2024
DO
1 review
0 helpful votes
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EXCELENTE SERVICIOS DE RESERVACIÓN
November 8, 2024

NUNCA HE TENIDO INCONVENIENTES CON MIS VUELOS ADQUIRIDOS POR ESTA VÍA

Date of experience: October 29, 2024
Pennsylvania
1 review
0 helpful votes
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I would have given a 5-star review but I wish I could still pay an extra fee to select seats...

Date of experience: October 29, 2024
Texas
1 review
0 helpful votes
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The agent was very kind, and the service was very good and professional.

Date of experience: October 29, 2024
Florida
1 review
0 helpful votes
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Great,awesome!
November 8, 2024

Great,awesome! I will recommend everytime!this is my first flying and everything went very smoothly, you got my vote on flying on this airline eveytime!

Date of experience: October 29, 2024
Florida
1 review
0 helpful votes
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Great
November 8, 2024

Great choice for people, I would recommend to anyone who don't know how to book a flight

Date of experience: October 29, 2024
Tennessee
1 review
0 helpful votes
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No problems
November 8, 2024

No problems with checking in lines move fast flight attendants very nice

Date of experience: October 29, 2024
Malaysia
1 review
0 helpful votes
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Customer service is very helpful when I missed my flight from ORD. She helps me to get the next flight on the same day. She really help me a lot.

Date of experience: October 29, 2024
Oregon
1 review
0 helpful votes
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I like the convenience of going to the app and boom,boom,boom, it's book!

Date of experience: October 29, 2024
Florida
1 review
0 helpful votes
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Thanks
November 8, 2024

I want you to know that good service is always welcome. Easy to handle and convenient to work with

Date of experience: October 29, 2024
Maryland
1 review
0 helpful votes
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Easy booking
November 8, 2024

No issues encountered during June this year when I had booked with CheapOair and same experience again today.

Date of experience: October 29, 2024
Virginia
1 review
0 helpful votes
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Great Experience
November 8, 2024

I've been a customer for over 15 years and have always had a wonderful experience.

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Easy to use
November 8, 2024

I have been using this site for all my travel in the last few years and have no problem.

Date of experience: October 29, 2024
California
1 review
0 helpful votes
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Like the reminders he sent countdown for travel. But I would like to know cuz I'm leaving from punta Cana back to California Ontario. Do I have to fill out stuff to go back into our country? California, United States

Date of experience: October 29, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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