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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Everything great same as booking, except American Airline was delaying.
Fast and easy. The options are top notch and prices are low. Wonderful experience.
Your services were excellent. It was easy and smooth to get flights through their website.
It was a very good experience, everything worked as expected.
Still need lower their prices at little bit more for their frequently customers
I has a very good experience, I changed ticket. Seoul to Atlanta, Seoul to Fort Lauderdale. And I have no problem doing that.
Muy buen servicio y muy buena comunicacion durante y despues de la reservacion
I was charged $100 for cancelation made within 20 minutes of booking, because I needed to make a name change. That charge went through immediately, however I have to wait to get my refund
Good service and price was ok. Very convenient and reliable travel agent
I was looking for days for a flight for me and my kids on Christmas vacations, I just found a great deal. So happy. Thank you
Has has been good to deal with. Also there seems very reasonable to have my flight booked
Good selection on flights, and suggestions for other days/cities
Very good service, and additional services had clarity and price.
I've been using your company to book a ticket, but your company doesn't know how to value customers. After purchasing a ticket, it's hard to reach when I need assistance with my ticket. I booked a ticket for my parents, but the airlines keep changing their itinerary. I've been calling your company to get support, but nobody answers phones except Indian people who wanted to sell a ticket, and they couldn't help my problem. Their flight is getting close. I don't know how to reach them. I'm so VERY,VERY,VERY DISAPPOINTED AND FRUSTRATED. I WILL NEVER USE THIS COMPANY ANYMORE.
I do see you have called several times and did speak with an agent however when you are phoning in you keep going to the wrong department. We have on the phone prompt a key for schedule change, that is where you need to go. We will have one of the agents call you back within 48 hours.
Always easy to book our flights to our favorite airports and priced right
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The refund will be done within 3-5 business and placed back on your card. Because it has to go through the airline accounting process that is why, it's not like a refund in store. Our apologies for the inconvenience,