CheapOairReviews 14,845

Firstly when booking nowhere does it give you an option for hold luggage. After contacting them they tell you to contact the airline directly. When you want to change the ticket they do not answer your email for 2 to 3days and from South Africa we are not able to contact the telephone number the give you. Eventually I bought new tickets as I was not able to get any satisfaction from customer service. The worst company I have ever dealt with when booking airline tickets and I travel regularly.
Will never use them again BEWARE

I tried to book my flight on their website and it kept telling me that the flights I chose were sold out. So, I gave up. Within two minutes, somebody called me from CheapOair, trying to find me another flight at the same price. So, I was on the phone with this agent for about 15-20 minutes while she found me another "comparable" flight. I didn't get the dates I wanted (two days shaved off my trip), and she quoted me about $100 more for the flight that what I'd been quoted on their website (around $1750). I agreed to the sale. ONLY AFTER I GOT MY BOOKING CONFIRMATION, did I realize that she charged me in US dollars, versus the Canadian dollar quote I was given online. That meant I ended up paying an extra $500 for my flight! SCAM SCAM SCAM SCAM SCAM. I could have gotten the flight for about $300 less straight from the airline.

*****UPDATE: After contacting the business supervisor desk, AND the BETTER BUSINESS BUREAU for NY, the company has agreed to refund the difference between the Canadian price and the US price, but please note that it will take up to 30 business days to get my money back. This took two weeks to get a full answer to my complaint.

I called and the first person hung up on me because i was calling the wrong department. On the second call a lady said she could not help me and transferred me and i was on hold for 30 minutes. Finally I gave up and hung up. I called back for the third time and A guy named Omar answered. The only thing I could understand when he spoke was his name. I asked him to repeat himself 3 times and all 3 times I could only understand him name and nothing else. The 4th call finally I got someone willing to help me and gave me yet a number to call. That number has a busy signal and as Im writing this I am still trying to get through to the number that I was given so I can resolve my issues. This is by far the worst customer resolution I have ever been through.

I have booked a long flight with these guys around 3 months ago - for a flight this long and with multiple connections, this one looked more convenient than the ones I could get elsewhere.

As a frequent flyer, I had thoroughly checked the fare rules and took a note of the date change penalty (CAD 50 + cheapoair service fees).

However they won't tell you what these service fees are when booking.

When I called to change date, first the agent took more than half an hour to let me know the penalty for the date change. Every few minutes, he would tell me that the process "is very complicated" and there might be "big penalties" (!). As a frequent flyer I found this very unconvincing, that the process of date change is complicated and costly.

Finally the agent let me know the total charge for the new ticket including penalty - I pointed out the fact that new ticket costs less than the old one (no fare difference) but the total charge includes a penalty of $470, which is absolutely ridiculous for a date change!

For the first time I had to bargain with an agent for a reduction in the penalty! The agent proceeded to charge me $200, saying Cheapoair decided to offer discount on the date change penalty!

I was being completely held hostage to them because they would not refund my fees if I cancelled, instead would keep the money as future credit.

When I insisted that the original ticket be cancelled to get future credit, the agent informed that there would be a penalty of $50 for the cancellation. After keeping me on hold for a really long time, he further informed me they would still have to charge an additional $200 as "exchange fee"! Which is comes to a total of $250, more than "discounted" penalty of $200!

In all, he charged me USD $200 (for me it's more than CAD 260 at current exchange rate) as 'post-booking fee'!

Later in the day I called them again and asked to talk to a supervisor. After three transfers and 40 minutes, I was able to get hold of a supervisor. Half an hour of heated exchange with the supervisor, including putting the blame on me for agreeing to get charged by the agent, and with the supervisor finally acknowledging (earlier disagreed without taking a look at Cathay Pacific fare rules) that THE PENALTY SHOULD HAVE BEEN ONLY CAD 50 INSTEAD OF USD 200 (i. E. more than CAD 260).

However, they refused to return the extra unfair amount charged and said as a gesture of "good will" they will return only $USD 50 - in words, nothing in writing/email and it's supposed to take a few business days. Better than nothing, but a very expensive lesson learned!

I hope the review helps fellow travelers make an informed choice before purchasing tickets through their site.

I booked my husband a flight and paid 865$
Called back to make a change for a week earlier.
The first representatives told me that it will be 150$ charger for the change, as I'm giving my info the phone got disconnected for the first time (I was shore it was mistake at this point)
Called back and ask to speak to him and a different representatives told me I can't tell who was he and told me its 375$ now to change, at that point I was asking to speak to a supervisor. Which answer after 40 min and said now it's 475$ and transfer me agin to the #2nd representatives agin
Which answered me and said after I checked agin this flight can not been changed, we will refaun you 410$ and you can buy a new flight.
I told her if thy are salesman company that the price keep going higher ang higher so she start screaming that I don't understand anything and that she just "found " a coupon to help me so I'll pay only 370$ now. I said I want the supervisor agin so she just hang up the phone. This company need to be a shame that's this their costumes service!
I'm still overwhelmed

Terrible service, thick accents, untrained staff, unreliable pricing, fees, horrible wait times. Spents 6 1/2 hours on phone with 3 different employees to change a flight (that's the short version of the story). Got into a near screaming match to get a credit that in the end took 15 minutes to complete. Now in trying to turn the credit into new tickets. I was just off the phone... 1 hour 15 minutes. And got no where! This is no lie. They said they would call me tomorrow, I am not holding my breath. Worst experience ever!

I used ChepoAir to purchase tickets on Alaaska. The agent told me the prices I had found earlier had gone up, later I checked and the had not gone up. He told me I needed to pay $15 per ticket in order to have our seats together. Alaska Air says I didn't. He did not tell me they charged $30 per ticket service fee! I know it's not the end of the world, but a large family on a tight budget, I over paid with ChepoAir by about $150. Chepo Air is not CHEAP, Just a RIP-off!

My sister had a baby sooner that planned and I had to change my ticket from a weekend to the weekend before. The customer service guys were so rude to me, One even used the F word with me and hanged up on me. Mind you I paid for insurance and needed the best possible way to go about changing my ticket. The second person also was s rude to me and put me on hold for 20 mins and eventually hanged up. The third and final person who i thought was helpful was even worse. After deciding that I will cancel my reservation with them, he didn't ask me for any payment information for the cancellation of my ticket and went ahead to charge a card that had a low balance and over drafted my account. Honestly I will never advice anyone to use cheapoair, the ticket prices might be cheap but google flights are much better. I will NEVER ever buy a ticket from these guys ever again. Lesson learned. PS. Cheapoair should stop hiring people who have no regards for their customers.

I am 60 and I have travelled around the world for most of my life, therefore I have used many different booking agents.
NEVER, in my entire life have I encountered such appalling service as your company.
I had to cancel and reschedule my flight 3 times, and each time it was a complete nightmare.

1. Calls repeatedly dropped out, sometimes up to 10 times
2. Requests to call me back each time before the call dropped out never happened
3. Customer service representatives found it almost impossible to understand what I was requesting (a simple rescheduling of a previously booked and paid for flight) and it would take so much explaining to get it through to them
4. Each time they FINALLY understood my simple request, they would either take so long to enact it, or, the call would drop out again and I'd have start the entire procedure all over again!
5. Most times it would take 7-10 calls over a period of 1-1 ½ hours to finally re-book

I have since spoken to quite a few people who have had the same horrendous experience with you.
I will NEVER book through you again, and I will make sure everyone I know for the next 20 years hears about my experience, including on social media and business colleagues and companies.

Fiona McLintock

I booked a flight online for early evening, I didn't get a booking confirmation to my email, due to a typing error on my part, so I used the online chat service to speak to someone. I didn't have my booking reference or a valid email for them just my name and the flight details I had booked, the guy was friendly and said he would forward it me. This was very late evening so I didn't check until the morning in which I found the flight times were very different to what I had booked. I rang customer services only to be told 'no you are wrong' and saying they had a 'screen grab' of me purchasing the later flight time, this picture only showed the price of the flight and time, none of my details or how many passengers or a confirmation, it was merely a pre booking page unrelated to myself. During the time frame of 1-7pm I spent nearly 4hours on the phone, being spoken over, referred, put on hold endless times and sometimes the phone would say 'the number you have dialled is not in service' after being put on hold for 40 minutes. I asked the first man I spoke to, to provide me with an email address that will be responded to promptly to address the problem within 24hours, I later found out the email provided (*******@cheapoair.co.uk) was an 'not urgent' query email. When someone did speak to me they didn't offer a solution just that I would have to pay $200 per ticket to change the flight to the earlier time. My ticket only cost £118pp and both flights cost the same, the flight is also for 7/8 months time, so the company would be at no loss to put it back to my original flight that I discussed online with someone. I even said I'd pay the difference is price changes that had happen since I booked it less that 24 hours ago. In my concluding phone call a supervisor called Irene was very rude and even ignored more for long periods of time, which I pointed out to her and she still did not reply. I expressed I had not once received an apology for the incident in the first place, being told I'd get called back within an hour, or for rude behaviour. Customer service training has obviously not been provided to any staff members at CheapOair. I will be escalating this further as the service I have received has been disgusting.