CheapOairReviews 14,845

This is the worst place to ever book a ticket. They don't tell you all the cons it comes with at the airport. On top of that, even with a protection plan and you have a issue, your money would not get refunded back to you. Trying to get in contact with a manger is a huge issue, only for you to be put on hold for about 1 and a half. Just for a representative to come back and tell you that there is no one available to speak to you.

I am very concerned specially after reading these reviews! I book a flight through Cheapoair on Dec 6th, and I wanted to make sure the booking went through to the airline. I tried to use Cheapoair's Customer Support request form on their website but didn't seem to work. It would be great to know whether booking has happened so I can look at other options before too late and expensive!

Review update - Finally got in touch with Cheapoair, my booking had been cancelled and nobody had notified me about it! I am obviously very disappointed and will make a formal complaint. Not using this website again.

I booked a great price flight and we were very excited that our daughter could come home for CHRISTMAS. CHEAPOAIR later sends an email one to confirm and one to say they could not confirm with airline. I tried to call and after 2 representatives and 30minutes, the flight was unavailable at that price and almost tripled in cost. Still had to give them a password they sent to cancel the flight that they already said was unavailable. No one speaks English either. The website still lists the flight for cheap and then the same flight for triple the cost with only 2 seats left. Do not use this site-they should just go out of business!

Get this: We were told that for $14.95 per person we could pick our seats and that our baggage would be free. When we could not pick our seats from the on-line site, we called back and told "Charles". "Charles" said his supervisor would refund our $14.95 if we agreed to by travel insurance for $50 (Sweet guy!) but that "Steve" was wrong about the luggage and we would be charged. Oh and by the way. It took 24 hours before we could go on line and reserve the four scattered seats that were left. Their English is barely understandable.

Please listen to the negative reviews. I am HUGE on reciew, why I didn't look this up before? I honestly was too busy comparing pricing. I am not able to travel a month after I booked, 3 months before my trip. $2600 for two passengers on what was going to be a great trip. Sadly I can't travel due to medical reasons. The airlines say I should be able to cancel no problem, the company however said NON REFUNABLE. I was out on hold for an hour to hear this outcome. Looks like they made money off of me and I am so upset! They are a SCAM. They REALLY don't care to help or go out of the way for anything.

We bought 5 tickets to flight from New York to Moscow at the end of May 2016 on Transaero Airlines using Cheapoair website. Couple weeks later Transaero Airlines filed for bankruptcy and couple more weeks later in beginning of October it was announced the tickets for flight after December 15 2015, should be canceled and money should be returned to the customers. Today is December 10th, and we still did not have our money. When you called the service is terrible, you need to stay on line 20 min minimum for each transfer or they said this call is not transferable you need to hang up and dial again. One person told me that the money was already transferd to my account and I need to call my bank. Which was lie! Manager, Mrs. Nola, finally told me, that money should come soon, but she refused to tell me transaction date and number, she promised to send me email about this transaction, that money was send. I got an email, but it was not saying that money was send to my account. When I send an email to the billing department of Cheapoair about the situation, they send me back automativ email, that I need to call. Those people are liars, and they tought to lie to costomers. I think even now they did not transfer for me anything, they other trying to still my money or return it as later as possible. Never ever will use this site again!

If I could give negative stars, I would. You don't even deserve one star. We booked a flight for my daughter to come home for Christmas and had to change the incoming flight. After a $35 charge just to make the reservation, a $70 charge, there's also another $13 charge for who knows what. In the process of changing the incoming flight they also changed her outgoing flight from 7pm to 7 am on Christmas Day. Merry Christmas. When I called the guy had a nasty attitude, asking me "didn't you check the email" yeah but I assumed it was still 7 pm cause I didn't ask to change it. Now they're telling me it'll be a $200 fee to fix THEIR mistake! So he said he's sending an email to the guy who made the original change and he'll call me back to explain. I won't hold my breath, I'm pretty sure that call won't come. Your customer service is horrible, it's ridiculous that you change flights you weren't asked to change and then blame me for not reading my email more carefully

I booked 3 tickets through Saudi airlines. They charged in US Dollars (without any mention anywhere). I had to cancel one of the tickets as all of us could not get our holidays approved. They charged me 400 dollars for the refund out of 800 and i still havent recieved my money back after 4 weeks.

Also; they are of no help when it comes to clarification / questions. The itinerary had a 13 hours stay at Jeddah Airport which required Visa for the stay. Cheap-o-air informed about the visa requirement 2 days before the flight and the whole visa approval process for saudi takes 2 weeks minimum. When requested for help on this issue... they simply replied... contact your airline... they can only book a ticket for an airline but will not do anything for you to help.

I sent my daughter and wife on the trip hoping to have a great trip but it turned out to be a disaster for all of us.

NEVER EVER GOING TO USE THIS COMPANY AGAIN

Hi Everyone, I am traveling in the month of Jan 16' by Air Canada. Once again I must say its a joy to do this over and over again as I got irresistible deal in my view as my ticket is only just $1087 CDN including taxes and my colleague is travelling via Qatar Airways for $1200 CDN on the same date. It's no gimmick just fact. Feel free to browse and come back here where you will not be disappointed. This savings is yours for a nice evening at your final destination. Goodluck for a great travel ahead of you.