CheapOairReviews 14,845

As a follow up. I WAS CONTACTED by customer service who graciously removed
The $200 fee as well as crediting back the cancelation fee. This restores my confidence in the integrity of the company but also reminds me that sometime persistence pays off.

Thank you for giving me an opportunity to maybe be heard and get some reconciliation.
I bought this ticket on a phone call with your agent. I told her I am a birth professional and although I was hoping the make this flight (birthday for 4 year old grand daughters (twins)), I may need to cancel if some of the moms I attend haven't given birth yet.
I reached out a few days ago to see what the procedure would be to switch the ticket via the "chat" and was told it would be $200... I called to speak to a manager yesterday because I was told when I booked the ticket that if I upgraded from the $304 basic to the better $379 that I would be able to cancel last minute and the fee would be $50-100. At one point towards the end of our conversation I was told that it would be $100-$200. At that point I said that was just more than I could rationalize or afford and that I would need to cancel. Your representative then told me that I mis heard her and that it was indeed $50 to $100... This call was recorded. After getting no where with a very long drawn out conversation with "manager A. J." He promised to have the call transcript looked up and said it would take 24 hours. He said I would receive a call around 3 today... no call no email no nothing, it is 10:45... I feel like there is a lot of dishonesty going on and now I actually need to cancel my ticket. What I need from you is to honor what your representative told me on my call. That changing and rescheduling the ticket will not cost any more than $50 to $100. I want to be responded to. I am wondering if finding the recorded call was even attempted or if "A. J. just said that to be done with me. So frustrated! Please contact me. Thank you in advance.
Tracy Schmidt
*******453

I booked a flight for a friend. When I chose her flight we saw a total of 323.72. That included tax, when we checked the credit card bill there was an extra fee of 52.88 for taxes. I called CheapOair to complain. I was told they had a snapshot of my purchase. Both my friend and I saw the 323.27 final amount. She is on a very tight budget!. I then checked the airlines website and the same flight is 290.00. I was stupid to use CheapOair, it cost me almost 100.00 more than if I used the airlines's website. They also charged me 3.95 to automatically check in which is an extra charge!

So far so good... will see how booking and travel go along perfectly!

Dear Tammaliah

Thank you for choosing CheapOair.com

As per our conversation and as agreed, we have cancelled your Booking Number
Dear Tammaliah Williams

Thank you for choosing CheapOair.com

As per our conversation and as agreed, we have cancelled your Booking Number *******. For passengers

Name: Howard Lee Allen X

We are now submitting a request to the airlines to refund your tickets. Upon airline approval you will receive a refund of $0.00 USD to your original form of payment. Please note, there will be a charge of $0.00 USD on your credit card for the cancellation fees.

While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement.

Please contact our Customer Service team 24/7, toll free number *******088 or *******335 (if you are calling from outside the U.S.) for further assistance.

Thank you,
CheapOair.com

Customer Service

One Time Password (OTP): *******.
Please provide the agent with your OTP to cancel your booking.
Your OTP will expire in 3 hours
You can click here to complete the cancellation online. For passengers

We are now submitting a request to the airlines to refund your tickets. Upon airline approval you will receive a refund of $0.00 USD to your original form of payment. Please note, there will be a charge of $0.00 USD on your credit card for the cancellation fees.

While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement.

Please contact our Customer Service team 24/7, toll free number *******088 or *******335 (if you are calling from outside the U.S.) for further assistance.

Thank you,
CheapOair.com

Customer Service

One Time Password (OTP): *******.
Please provide the agent with your OTP to cancel your booking.
Your OTP will expire in 3 hours
You can click here to complete the cancellation online.

I am writing this due to the customer care, the misleadings, and direct lies told in a situation, that they could have been truthful about. I booked my flight 9-14-2019 to Paris, with insurance. On 9-22-2019, I received an email from CheapoAir of the possible liquidation of XL France. I called immediately to see wht I needed to do, our flight was not till 10/6, but let's get ahead of this. I was reassured multiple times on multiple 2-3hr long calls and chats that I had insurance, we were okay, and worst case scenerio get our monies back. I was told by one rep, when the 10/6 flight was cancelled, $257 was refunded for the first half of flight, and to check back later when the 10/14 flight cancels. On 10/4 complete liquidation, I was told, they were waiting for XL France to release the REST of my $905 to them, and they were reimbursing me, not to worry. That they already had refunded another $149.80, that was direct from them. More calls, waits, and chats. Today, Chung tells me all was refunded, a whopping $149.80, and the rest i was going to have to go to XL France for. So all the other things told by their customer care was complete lies, let me repeat, lies. None of what they told me before to reassure me was true, before. Oh and on XL France's site it states for complaints must be French residents to be applicable to the courts. So insurance means nothing, offering to reboo or transfer was not an option, and over and over being told untruths. THIS is what is so appalling, be forthright and tell someone the truth, that they will never see the monies again, at least. I rebooked elsewhere, 24 hrs out, with no help, thank you, and out more than double. I would have just cancelled, if I knew CheapOAir was not standing behind, and not telling the truth to their customers.

I encountered 2 problems: 1. When you book your flight, you need to pay extra attention to details, especially when you need to transit, they propose you extra long transit that makes you wait for who day... 2. of course, when you need to make a change, it's US150 minimum! I will avoid this platform as much as I can from now on. What was good is the service, people on the phone are nice and they keep sending you email to remind you the flight.

Mostly my fault, but realized instantly, but was unable to cancel. Sister passed away, mother sustained 2nd stroke next day. Needed flight. Put in dates though distraught, and crying, did not realize alternate dates were selected for me and booked, and paid for, including insurance.( 2 days from requested date). Immediately tried to cancel. Was told they could not. Frontier gave me a voucher for cancelled flight. Cheapoair got their $57. Had to make and pay for alternative arrangements. What happened to compassion? I'll be ok eventually, but 3 hours of frustration on top of my present situation!? You're gonna make your money guys.

Affirm link not working depending on the browser. Also, representative insisted that Cheapo does NOT take Visa they take Mastercard but Affirm issues Visa. But when I used Chrome Affirm came up and my payment plan was approved and Cheapoair processed the transaction WTF

It would be great if Cheapoair can have like a disclaimer about using certain web browsers when using the the site if you intend to use Affirm feature.

Was in the queue for over 40 minutes transferred 3 times asked the same question 3 times and the reservation which was changed yesterday had not been applied. The level of service has gone down significantly over the course of the last 12 months. This is some of the easiest automation that can be done. In this day and age, the IT dept at Cheapoair should be ashamed.

First and last time using this website & from now on will only book directly through the airline website. While the website was easy to use and find tickets--which they called 'economy' which I considered normal pricing based on previous travel---With Cheapo, I could not figure out all the different airlines listed on the downloaded tickets (all the airlines must subcontract out now! At least when dealing with cheapo). Even though booked two fares at the exact same time, we were put in different areas of the plane. We could have sat together for a FEE of up to $100! Get to the airport and thought tickets were for BOAC, they were for AA--so surprise! $60 for each luggage*. On the way back, supposed to be Iberia, but was with some random company called "Level"**. Never heard of it and it is not listed on Cheapoair's site for service charge disclosures. In this plane, we sat together... nice. Dinner from Spain to NY? Oh, no... had to PAY for dinner, drinks, snacks. To add insult to injury, the food was horrible (granted, no airline food is great, but you can't make a decent sandwich? Really?) Crew was abrupt bordering on rude, shooting out orders "Put your window up" "Put your seat up" (no "please") or "You bought an economy ticket, you do not get dinner" (not even, "Oh, I am sorry for any confusion" and btw, I don't consider $650 an economy ticket, sorry). At least these surprise charges were less than the $120 for the luggage.

*to be fair, had I understood the downloaded tickets and their multiple airlines listed on them (which I did not), I may have been able to determine if there were luggage charges--and not have booked that flight with AA, as they always charge $60/luggage & one of the reasons I do not use them. **Finally, in my last email from Cheapo, they referred to the carrier we were booked with as "Iberia" not "Level" which supports my confusion.

I lost my passport while on vacation and had to reschedule my flight. I went through hell with them the agents and they kept on transferring me to the other, when I finally got to speak to someone he told me "Oh why didn't lose my passport" wow right. He also told me that I missed my flight, how can I miss a flight that I already cancelled At that point I was fed up and ask to speak to the manager he hesitated and told me no need to. He kept me on hold for 15 minutes than came back and pretend he could not hear me and hang up the call. Than send me a letter stating that they tried to call me back but never did. The sad part of all of this I had to buy a new $500 ticket cause I was fed up and I never got the name of the insensitive agent. I will never book on cheapoair again NEVER!

I can't seem to reach you from Korea. I can't call you from Korea, I don't have an American phone number while I'm here.

Went thru PayPal. Appreciate the ease & ability to utilize PayPal credit which was not seeing on other choices that were supposed to have such as an option. Plus I got a nice lil discount that was also not seeing option to use for other options.

Very easy to find just the flight I needed and found a super deal! Thank you!

Quick service, easy to navigate website, maybe a bit too many advertisements, but I understand that.

Question not ans easy jet web site is a bit complicated just to get a boarding pass, sellsellsellsell.

Have never had a problem with bookings.
Let's hope my luck holds with my upcoming trip!

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