CheapOairReviews 14,845

Cheapoair doesnot want to refund the airline ticket money due to the Pandemic of the Coronavirus. It took 3 hours to get through to their customer service. One of the airlines I booked through CheapoAir was Jet Blue. Jet Blue has already gone on record as saying that they will refund tickets due to the virus. CheapoAir denies it. They also sold me travel insurance and failed to tell me what it covered. They also told me and my wife that the tickets could be cancelled with a $79 cancellation fee. Now they are telling me that I could only change the flight for a $79 fee. Why did they call it a cancellation fee then? I will get with my credit card company and dispute the charges. We will not be using the flights due to the circumstances. And I will never do business with crooked ChrapoAir again.

My flight I booked last week has now dropped to 50% off per flight which adds up quickly when you have 5 passengers. I sat on hold for 40 minutes and the lady told me they should be able to help me with my request. They i sat on hold for 30 more minutes where I was asked to do a survey they disconnected. I emailed and was never called just a quick brush off email. Very disappointed since we have always had such a positive experience with this company.

The company does nothing but sell you a ticket at the same price as the airline. Then they hit you with all sorts of useless add ones and insurance. I tried to make a name correction on my ticket and they wanted to charge me $100 on top of what the airline wanted to actually do the change. If you want to use them to search for different flights go ahead but don't book through them. There is no advantage and will probably costs you more.

Truly terrible. I booked through cheapoair.com because of the good reviews and also their "Best Price Guarantee". BPG is when you find a cheaper flight within 24 hours, they price match. Nowhere on the website in plain site, does it say the price match has to be with one of 4 competitors. I found a cheaper flight through kayak.com. I went to the website and they provide simple directions to get your price match. Email screenshots of the better deal (again no mention that it had to be 1 of 4 competitors to qualify) within 24 hours. So I did this within 24 hours. I even called customer service (waited 34 minutes on hold to speak with someone) to make sure I was following proper procedure. Once I spoke to someone, I told them I found a cheaper flight on kayak. She told me the same instructions as the website... submit claim online. She did not mention that kayak wasn't a 1 of 4 competitors. So I submitted my claim. They emailed me back a few days later, saying I wasn't using a 1 of 4 competitor and that I'd need to submit before 5 pm that same day! I'm a doctor and I don't have time to check my email throughout the day. I missed this very small window of time they gave me. So I submitted the next day when I actually read the email, through orbitz.com (a competitor) and now it's too late. False advertising. Poor customer service. Never again. So disappointed.

Their customer service is horrible! I know we go the whole "Coronavirus" thing going on. My flight with them was involuntarily changed. I see a better option on their website. I have been trying ALL DAY to connect through chat and I either get disconnected or thrown off to someone else who I literally wait hours to chat with and conveniently get disconnected. I even used ALL my international minutes (added more minutes to plan, I'm in Thailand) and used all my added minutes trying to call them. THEY JUST DON'T CARE. I AM JUST ANOTHER NUMBER TO THEM. I need a booking site that is more reliable, especially during busy times. It's a shame, cause I liked them now more then Orbitz/Expedia.

We booked through them because we heard great things about their customer service. We could not have had a worse experience. First, our inbound leg was cancelled by the airline (air canada) with no explanation (not Cheepo's fault) and we called to get it fixed. It has been an absolute nightmare! I have been on hold for hours at a time and each time they say, "wait longer. We'll call you back." But they never do. I have to call again and wait on hold. For hours. Then we were told by an agent that we should call the airline to fix it. Why did i book through an agent if im calling myself to fix a problem that the airline won't talk to me about?
Now our departure date is fast approaching with no resolution. Save yourself the aggravation and book through the airlines directly. At least they will try to help.

On the 4th flight I booked with CheapOair, my name appeared on my ticket not showing my full middle name. There is a warning on the ticket that your name must match EXACTLY your government issued identification. I went on Live chat to ask if this would be a problem at the airport. I was told I would need to fill out a waiver and show 3 forms of i.d. Having only my passport with me, I called CheapOair on the phone for guidance. I was told the only way to fix it would be to make a new reservation. The price? Double what I had already paid! I said I would contact the airline directly first. I was assured they would be unable to do anything and there were only 2 seats left so I should book it right away. Instead, I called the airline directly and they said there would not be a problem at check in. The next day, the day of my flight, I did receive an email from CheapOair letting me know the airline would accept my ticket. So, was it just that particular employee who felt he had to use intimidation tactics to try to convince me I had to purchase a new ticket? Not a way to build customer loyalty. I will just book with airlines directly in the future.

I plan my first family trip and it went totally wrong and I had no refunds even tho I had bought a " insurance" for protection worst service and made my experiences really bad

We use CheapOair quite frequently with my family and my business but this trip I screwed up and put Dayton Ohio for the airport instead of Daytona Beach and submitted it by mistake I called the customer support number and was on hold for an hour then got hung up on and was on hold for 45 minutes got through they said there's nothing they could do. I was not asking to cancel the trip I was still going to use everything but they would not help me so I used another third-party air travel agent. I did not choose trip insurance because I have no way out of this trip and did not expect to need their help. Terrible customer service I will not be using them again and I will be letting everybody know how I was treated

Very bad agents and upper management. Very long hold times. Agents don't bother to even hear the customer out and just keep transferring to departments. They also call back late night even after customer requesting them to call back at a specific time, reasons like meetings are given. Later when I call next day they just change the process and change the conversation. All of the agents and managers sound disinterested and rude. The company is looting by charging the customer high rates. Very insensitive to customer needs and requests. Don't ever use this website for booking. They are the worst in the market.