CheapOairReviews 14,845

I booked a business class ticket on Singapore Airlines through this site. Singapore Airlines allows you to easily change your schedule, etc. when you book through them. When the airline changed their schedule, which disrupted my trip, I had to pay over $1500 dollars to work around the airline's schedule change. And it took in total about 16 Hours of time on hold with the Cheapo "customer service" bots. And I still haven't received confirmation of a new itinerary.

Save yourself a great deal of grief and book with the airline, or anywhere else.

I selected flights from kayak, they directed me to three three third party brokers. Cheapo being one of the three evils. Never booked through cheapo and never will again. I went through the process and booked flights that worked with my schedule and cost 230. I decided to check my confirmation to find they had booked me on completely different flights with one being a different carrier, different times and charged me more, 310. I contacted them through chat and was jerked around. Their person acknowledged the flights I had booked and the cost yet told me one or both flights were not available. I told them that their system should not have allowed me to book and even if this did happen, they had no authority to book me on different flights and times and charge me more. I asked that they cancel the flights. They placated me by saying they couldn't do that without a supervisor permission and they would have a supervisor call me in 24 hours. Yeah, they called two days later and left a message saying they would change the flights for a cost. REALLY! Your going to charge me to change flights I never booked? What the did cost me more than the cost differential on the flights. I had to pay someone to pick me up at the airport at 11:45pm and my dog sitter to visit my home additional to take care of my dog. All told they cost me over 200 dollars when they took it upon themselves to change my booking. I told them up front if they did not do the right thing I'd make sure the public would know about their practices. I advise you not to book with cheapo or any of their sister companies found at fareportal. Scammer alert.

Original review (update below): My flight booking experience was smooth, but my subsequent interactions with CheapOair have been very disappointing. This May, I am flying to Phuket with a friend. We depart from different US cities, but planned to meet in Toronto where we would take the same flights to Seoul and then Phuket. I was confused when my friend's booking began showing that her flight from Toronto to Seoul would no longer be possible - especially because my booking for that same flight showed no changes. My friend called CheapOair as instructed in an email. That call took over two hours and involved her speaking with five different CheapOair representatives. Obviously, that is unacceptable. Eventually, a representative determined that I would need to change my flight, too (my booking through CheapOair still does not show this). Now, my friend and I need to coordinate our trip again, despite thinking we had accomplished this in December. The process has been far too time-intensive and I don't expect to purchase using CheapOair again.
UPDATE: CheapOair addressed our situation and helped us come to a resolution. The CheapOair booking agent with whom I later spoke was very helpful and easy to work with. The process took longer than I would've liked, but CheapOair did a great job of helping after I posted the review above. I appreciate their willingness to address and alleviate my earlier dissatisfaction.

I booked a flight through cheapoair along with baggage. This flight was canceled because of a mid-west wide snow storm and the airports were shut down. The airline refunded me for my ticket price. Cheapoair told me when I called to get the flight refunded that my baggage charge would not be charged. I got a notification a few days later saying my credit card was charged for the baggage. I called to get this refunded and was told it would take a few days. I have now called 7 times and filed a support ticket and I get the same run around answer every time. I have asked for something in writing that I will receive my refund, and have escalated this product each of the subsequent times I have called. I get a new answer every time I call and it has been over a month and I still do not have my money, an answer to what is happening, or any hope that I will have this issue solved. I have to do all of the leg work, as no one has reached out to me as promised. If I could warn everyone I ever meet about the horrid nature of the company, I would. The price is NOT WORTH the hassle if something goes wrong.

I spent over 8 hours on the phone trying to solve a issue that should have took 15 minutes. I needed to change a name on my ticket. They we're trying to tell me sorry we can't you will have to buy another $450 for the ticket. Very uncalled for. I will never use Cheapoair again. I will also inform everyone I know, not to use their service either. Very unprofessional, lack of knowledge, and unfriendly. Worst experience with service in my life. I booked the service for my family believing I was making a good choice. Was I ever wrong. I will never make that mistake again, I promise.
Supervisor Name was Sherwoid so unhelpful

Unacceptable! This airline is jacked up don't waiste your money I waisted mine on a ticket to ATL from Philadelphia the ticket clearly stated that the departure time was 12:30pm but the plain left earlier than that I called several times to get a refund my husband missed a very important businous trip that could have changed our lives and because the timing was wrong it couldn't happen for us we have a one year old trying to build our lives together but companies like this jack everything up for hardworking good people like us when I called they hanging up on me SECERAL TIMES! And then when I did get someone all they did was lie and said I could get a refund or it's in process and then once they transferred me finally the $#*! told me I couldn't get a refund what type of $#*! is that what type company takes money waisted people time and lies to their customers! So unacceptke they won't get anymore of my money that's for dam sure

The website has a date picker that you better pay attention to, because it shows 2 months. If you are not careful, you may pick the wrong month for your trip. For example you want to leave April 20 and come back April 27. You select the date picker date from the left for April 20, then select the return date, and they have a bunch of greyed out dates on the left. The right is all open, so you automatically assume left is your first date right is your second date, not that they have April and May in the same popup, so if you are not paying close attention you can pick May 27 as your return date. The auto check boxes for you on the bottom left, so you should pay attention to that. But, this is just the bad design of their website. I called to get a refund and a new ticket. The would not refund the ticket and kept giving me quotes for much higher prices than what I was finding on their web site. They have a popup that says call for cheaper prices, and when you do, they will give you much higher prices. I told the lady what she is doing is unethical, knowingly giving me quotes for 300 and 320 dollars when I can find the same ticket on their site for 240 dollars. They set it up that way because they think you won't look on the site to see the price if you call in and you'll trust that's what they are doing. But they are not. They are out to get as much of your money as they can with little tricks like this. The fact they did this, that says it all to me.

The site is a little confusing.it also takes awhile to catch up with you leaving you hanging not knowing if your flight info was all set with a particular airline. First time using so now I understand the process. Thank you for responding.

CheapOair is a rip off! I'm not a frequent flyer so I didn't know what one ticket was from the other. And they don't explain! All I wanted was a round trip to Florida to see my son whom I haven't seen in 3 years due to medical issues. They did book the dates I needed, but my return day had to be changed after talking to my son. CheapOair charged me for another ticket! So basically I've paid for 2 round trip tickets! And I'm disabled, could have gotten a 20 percent discount if I'd know that too! This whole experience has been a nightmares for me! Never again will I use this outfit! Nothing Cheapo about it! Disgusted

Efficiently and patiently responded to a declined credit card payment and quickly resolved it.

I am trying to get information about my cancellation and refund. I had a terrrible experience with China Eastern. The departure from New york was stressful because the service was rude. She said that my name was spelt wrongly and told me to call a toll free number. She brushed me to one side to sort out.
Then we have this coronavirus thing which we took forever to get our refund