CheapOairReviews 14,845

Read the bad reviews listed before booking, if I would have read before using I would not have used. All all my issues are already posted by someone else. They pull you in with cheap flight and they get you with bags, $50 each way per bag, so my wife and I had $200 in bag charges to go to Florida. Would not even credit bags that did not fly. Because of the Covid 19 we drove back from Florida, and would not issue a credit for the flights or bags. Even worse every phone call was disconnected or would not go thru. Don't expect any customer service help if you need it. Looks like we will never see a dime!
I have talked with a couple business men that fly a lot and say they always book direct with air lines. They also say they never had a hard time getting a credit back on a cancelled flight which has happened for them many times in business. We also bought all the flight insurance extras that wont mean a thing if customer service don't answer phones or emails. Was the worst experience ever when flying. My advise would be just go book direct with the airline you wish to fly with. They at least returned our calls and answered the phone. Because the flight was not booked with airline direct they could not help us with a credit. They did offer to reschedule flight within 90 days but this was a vacation and we normally don't fly more than once a year for a vacation only. Also, with Covid 19 who is going to fly this quick. So guess it was just a big loss. Again, just book direct with the airline. You do not save money going thru CheapO Air. They may make it easy to book but don't look for any help after that!

I booked a nonstop round trip flight for my wife over a month ago. They charged use for a nonstop round trip flight then about 1 week ago we got a text saying that now she has a a stop with a 5 hour delay and they know that she has a low immune system and uses a walker. We try to get a refund or get another flight but all they could do is charge us more if we wanted to up grade or go nonstop. This is what you call a typical Bait and Switch during a Nation Pandemic. SHAME ON THEM

Due to the severity of the coronavirus killing people and you cannot leave your house unless for essential needs let alone flying anywhere I had to cancel my flight and then CheapOair scams me out of $237 for cancellation fees and for surcharges I don't know what kind of world that you guys are living in but in this world people are dying I want my $237 back. And I hope other people see this and do not use your services cuz I never will again

The AIRLINE cancelled my daughter return flight, I filed for a refund, then I went to check on it and it says that I'm not eligible. Of course, the airline states they are refunding Cheapo Air for the flight, so looks like they are simply pocketing MY cash. I am not the only one either, check out their Facebook comments, the CEO should be in jail for theft. I initially attempted to change my flight instead of a refund, but of course they have no customer service reps to do it, because this company does not have ANY customer service reps during the COVID-19 issue at all. No one is home. The chat is merely ridiculous bots. What the hell did this company do with the 50 million it made, that they can't afford to hire work at home reps? I will be reporting this company to the States Attorney, then they can pay me and their lawyers when I sue them in small claims court.

This terrible company is using COVID-19 epidemic like an excuse to steal money from customer. I will never book anything through this site again. I called many times but nobody is answering the phones. I bought an insurance to change the tickets but still I had to pay $70 just to cancel the tickets. I did not cancel the tickets the tickets where cancelled by the airline. Cheapoair is taking advantage of people like me. They already charged me $30 for the service +$40 for the insurance +$70 for the cancellation. No customer service, no explanations. They never responded to phone, chat or email to assist me.

TERRIBLE CUSTOM SERVICE. This company has shut down their call centers altogether, the only way to contact anyone is via chat which takes hours and hours before reaching anyone. Cheapoair is capitalizing on this covid-19 epidemic. For anyone who values their time and money... do not book any travel with CheapOair! During this crazy time with COVID-19, this site is charging a $70 fee to cancel a flight and only issuing future credits, no refunds. Buyer beware. I will never book anything with this site again

During the pandemic, I booked with Cheapoair, and I have booked with them before and all went well except this time. They advised me a change to my travel itinerary was coming, but I was to drive 9 hours to Bangkok and catch my ANA flight. On my own I found out the flight was cancelled by ANA. I tried a hundred times to phone, email, Sears my flight and could get nowhere. Worse even though they advise of a up coming change my search could not locate my booking. To this day I have never been advise as to the cancelled flight. Air Canada rebooked me, applying the previous fare to the new one. Book with the Air Lines directly is my advice.

Very unprofessional. Two weeks ago I sent them an inquiry requesting for advice on my reservation. Then after 8 days, I received an email telling me that they have canceled my booking though I never requested nor mentioned any cancellation. Later I had to pay around $900 as a fee of rebooking though the airline company was offering that change free of charge. In order to reach their agents, you need to wait on the chat queue for hours. Worse, Today when my turn came for the agent "Whitney" I only received the automated welcome message and the agent disconnected on me so I had to wait another round on the chat queue.

I have been trying to contact them for the last 3 weeks. After hours of trying I managed to get them to ask for my hotel to be cancelled. This was 2 weeks BEFORE my trip. They said they couldn't cancel it without contacting their 3rd Party, but assured me that they would cancel it. Called them twice, same type of reply. 4 days before the trip, they all went offline. I called Crown Plaza NYC and was told that they have not received the cancellation and couldn't cancel it without hearing from cheapo. I cannot contact anyone there. This is fraud. I managed to cancel the flights on my own by calling the airlines. No help at all from cheapo. Please DO NOT BUY FROM THEM EVER!

Ok, got a call back from Gowin of Cheapoair last week, apologizing and telling me that he would resolve the issue for me within 7 days. He did in fact call me back 7 days later and confirmed that I would get my refund back for the Hotel and would have credit with them for the flights cancelled. He was very helpful. Definitely someone who was able to make decisions. Kudos to Gowin. Thank you very much for getting back to me and resolving the issue. I will however, probably never attempt to go through another 3rd Party again. Lesson learned.

CheapOair is the one of the WORST travel agencies availble.

Do NOT book anything through them!

I purchased a ticket through them from Edinburgh to London a few weeks ago. The flight got cancelled and I wasn't even warned (unrelated to corona). They didn't even BOTHER TO send an email to notify me of the cancellation, nor did they provide a subsitute ticket! Instead I got a " We hope you are excited for your trip to London!" email.

I got to the airport as planned, and when I learned the flight cancellation news on the spot, I was forced to purchase a last minute ticket to London as I had an international connecting flight I couldn't miss. After this incident, I wrote to cheapoOair MULTIPLE TIMES to ask for refunds. No one answered me. I called, sent reminders-NOTHING! This is unacceptable-don't ever make the same mistake I did! This agency refuses to take responsiblity for its actions

CheapOair has non-existent customer service. Considering that after being on hold for over an hour multiple times, you would believe that eventually you will be able to speak to a live person. However, that is not the case. After being on hold over an hour, they disconnect the call. I am beyond frustrated with this company and just want a full refund due to the COVID-19 situation. The destination flight is canceled due to the airport being closed to passenger flights due to COVID-19, but my connecting flight is still active. I do not want to be screwed over by not getting a full refund. I did not anticipate any of these travel restrictions bring put into place when I booked the ticket. I will never use CheapOair again in the future. They have lost me as a costumer after using them for many years to book tickets. I have also filed a complaint with BBB. Please just give me a full refund!