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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Colombia
1 review
0 helpful votes
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Simple
October 20, 2021

Excellent the service in the web page was very easy to find my travel

Date of experience: October 19, 2021
Washington
1 review
0 helpful votes
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Great
October 19, 2021
Updated review

Good services in booking with Cheap air, Good services in booking with Cheap air, Good services in booking with Cheap air, Good services in booking with Cheap air

Date of experience: October 19, 2021

Good booking!
October 19, 2021
Previous review

Good booking!

Date of experience: October 19, 2021
Philippines
1 review
0 helpful votes
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Quite frustrating chatting with the Chatbot especially if our concern is not on the preprogrammed drop downs concerns

Date of experience: October 18, 2021
California
1 review
0 helpful votes
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CheapOair is a good site to get the lowest fares.
October 19, 2021
Updated review

Good and fairly easy. I have been using this site since 2017 and have always had good luck.

Date of experience: October 18, 2021

This website is easy to use but, sometimes a bit confusing...
October 19, 2021
Previous review

This website is easy to use but, sometimes a bit confusing too.

Date of experience: October 18, 2021

Fairly easy to do online
October 2, 2021
Previous review

Fairly easy to do online.

Date of experience: October 2, 2021
California
1 review
0 helpful votes
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Family Travel
November 18, 2021

This took a LONG time as I kept being told that the flight was full even when it was offered. Booking confirmation took a long time and I had to log out and start again!

Date of experience: October 18, 2021
Oregon
1 review
0 helpful votes
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Review
October 18, 2021

It's pretty good. Could always be better. But not really complaining

Date of experience: October 18, 2021
New York
1 review
0 helpful votes
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Overall Disaster
November 17, 2021

My original flight was canceled due to COVID when I tried to rebook I had to sit on the phone for 49mins and then I lost over $100 from my credit in addition to the loss I was charged a new fee and the wrong flights were booked because the representative wasn't listening. When I asked for a supervisor I was then told it had been corrected and I would receive an email in 48 hrs. The email never came so I called, waited 52 minutes before someone answered, and still had a difficult time rebooking the rebooking and then I was told they had to listen to the original call because the notes said differently than what I said and that I would hear from a supervisor within 2 days! After 5 days someone finally called to change the error on there end and to my surprise the seats that had already requested on both the first 2 calls weren't available so they told me to check with the airline once I arrive. I felt like I have been scammed out of my money because the flight price details they gave me says $1300 for 1 passenger round trip flight that doesn't include my seats or my bags. When I looked on United it was $379 including upgraded seats and baggage! This has been the worst experience and I am not looking forward to what is to come when I arrive at the airport!

Date of experience: October 18, 2021
Colorado
1 review
0 helpful votes
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The booking experience has been great so far, hope the travel experience will match

Date of experience: October 18, 2021
Florida
2 reviews
0 helpful votes
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Holiday flight
October 18, 2021

Good info. Fast service. Very complete confirmation delivered timely.

Date of experience: October 18, 2021
New York
1 review
0 helpful votes
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Unhappy customer
October 18, 2021

Very helpful staff but billing doesn't show my credit due from cancellation last year due to Covid.
Rebooking charges were extremely high$260.?

Date of experience: October 18, 2021
Oman
1 review
0 helpful votes
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Could Not be better. Being my first time this is all i can say. And I promise

Date of experience: October 18, 2021
Ohio
1 review
0 helpful votes
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I tried booking through paypal and there was no reason for rejection. Bad experience

Date of experience: October 17, 2021
Illinois
1 review
0 helpful votes
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Trip to UK
October 17, 2021

This was the first time I chose CheapOair. I was really impressed with the experience it was really affordable, hassle free and very easy. I would recommend it to all my friends and will definitely try it again.

Date of experience: October 17, 2021
Texas
1 review
0 helpful votes
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#1 Service
October 17, 2021

Great deals if I book ahead of time. The longer I wait the more it cost me to fly.

Date of experience: October 17, 2021
Virginia
1 review
0 helpful votes
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Excellent service...
October 17, 2021

Easy to navigate around... did not to call customer service for assistance

Date of experience: October 16, 2021
Oklahoma
1 review
0 helpful votes
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Mayok ticket
October 17, 2021

It was great and convenient booking compare to other websites

Date of experience: October 16, 2021
New York
1 review
0 helpful votes
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One-Stop Shopping
October 17, 2021

I booked a great flight and hotel package. Many flight options to choose from.

Date of experience: October 16, 2021
Florida
1 review
0 helpful votes
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Easy Booking
October 17, 2021

Great app to navigate with all details spell out. No need to wonder about missing info.

Date of experience: October 16, 2021
Texas
1 review
0 helpful votes
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Wedding travel
October 16, 2021

Excellent. Totally satisfied. Website was very easy to navigate

Date of experience: October 15, 2021
California
1 review
0 helpful votes
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GREAT DEAL!
October 15, 2021

I am glad that site given me the idea and the right flexibly flights to my destination and return. But it maybe little high and what you are looking for

Date of experience: October 15, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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