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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Why are you charging for the seat assignment as an agency fee? That's super absurd! What agency?
Need to improve customer service& your prices because it sometimes changes and I'm disappointed to know that the price I originally wanted isn't there because of a sudden price change
I am confused as to what I'm being charged for. It appears I have been charged twice for the same trip on my credit card and I have waited for 20 minutes and counting for customer service...
I have 2 different amounts for the same tickets reflected on my invoice against the Cheapoair website information. I don't understand what the difference is between the Traveler assist charge ($39.90) and the Support Package Premium Air ($44.85)
Very polite, understandable and eager to help! Did a great job in answering my questions.
I always check flights price on cheapoair but it is the first time i made and confirm booking. It was good experience
Very efficient and clear.
Only one thing: why should passengers pay for seats to be assigned to them? Especially now, that the number of travellers seems to be lower...
I could not find the correct page to book seats without a charge?
Great experience! It did not take long. The only problem was that I was timed out while I was putting in my credit card info.
The fee the show in the beginning is a scam. You then have to pay extra for your seats, and again for your luggage. I ended up paying 400+ more.
It was a very nice experience, the process of booking was pretty easy and simple
I needed to change my flight dates or cancel and every time they require to chat with no response at all!
I had spoken to a representative november 8 2021, provide misleading in prices. Ive been booking all my flights to cheapoair, seems the service providing is also cheap. Anyway, this will be my final business with them, and i dont recommend the service.
Friendly web to navigate, great customer assistance, and prices that fit my budget.
Flight price was changed as I was booking online, with no warning.
Good although I feel customer service could of found me a better deal.
Excellent service. The staff who handle my problem was very professional and caring
The website seemed to have had bugs when I was trying to book a ticket for my neice from SLC to SFO. E search kept sending me to an airport in new jersy... wth?
I eventually managed to get it right. It was a minor hassle, but not a deal breaker.
I always check multiple sites for the best deals and CheapOair always beats the competition.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

