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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Mexico
1 review
0 helpful votes
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Feedback
November 13, 2021

Great experience booking in Cheapoair, site easy to navigate, all options clear

Date of experience: November 12, 2021
Paraguay
1 review
0 helpful votes
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US trip
December 13, 2021

Why are you charging for the seat assignment as an agency fee? That's super absurd! What agency?

Date of experience: November 12, 2021
Philippines
1 review
0 helpful votes
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Better prices and customer service
November 13, 2021

Need to improve customer service& your prices because it sometimes changes and I'm disappointed to know that the price I originally wanted isn't there because of a sudden price change

Date of experience: November 12, 2021
California
1 review
0 helpful votes
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Confusion abounds
December 12, 2021

I am confused as to what I'm being charged for. It appears I have been charged twice for the same trip on my credit card and I have waited for 20 minutes and counting for customer service...
I have 2 different amounts for the same tickets reflected on my invoice against the Cheapoair website information. I don't understand what the difference is between the Traveler assist charge ($39.90) and the Support Package Premium Air ($44.85)

Date of experience: November 12, 2021
Colorado
1 review
0 helpful votes
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Excellent Experience
November 12, 2021

Very polite, understandable and eager to help! Did a great job in answering my questions.

Date of experience: November 12, 2021
Lebanon
1 review
0 helpful votes
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1st time comfirm booking
November 12, 2021

I always check flights price on cheapoair but it is the first time i made and confirm booking. It was good experience

Date of experience: November 12, 2021
Australia
1 review
0 helpful votes
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Very efficient and clear.
Only one thing: why should passengers pay for seats to be assigned to them? Especially now, that the number of travellers seems to be lower...

Date of experience: November 12, 2021
California
2 reviews
0 helpful votes
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Excellent Choice!
November 12, 2021

I could not find the correct page to book seats without a charge?

Date of experience: November 11, 2021
Belgium
1 review
0 helpful votes
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Great package price!
November 11, 2021

Great experience! It did not take long. The only problem was that I was timed out while I was putting in my credit card info.

Date of experience: November 11, 2021
Illinois
1 review
0 helpful votes
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Fees not included
December 11, 2021

The fee the show in the beginning is a scam. You then have to pay extra for your seats, and again for your luggage. I ended up paying 400+ more.

Date of experience: November 11, 2021
Virginia
1 review
0 helpful votes
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Easy process
November 11, 2021

It was a very nice experience, the process of booking was pretty easy and simple

Date of experience: November 11, 2021
Egypt
1 review
0 helpful votes
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No customer service provided
November 11, 2021

I needed to change my flight dates or cancel and every time they require to chat with no response at all!

Date of experience: November 11, 2021
Canada
1 review
0 helpful votes
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I had spoken to a representative november 8 2021, provide misleading in prices. Ive been booking all my flights to cheapoair, seems the service providing is also cheap. Anyway, this will be my final business with them, and i dont recommend the service.

Date of experience: November 11, 2021
New Hampshire
1 review
0 helpful votes
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Great customer services!
November 11, 2021

Friendly web to navigate, great customer assistance, and prices that fit my budget.

Date of experience: November 11, 2021
Alabama
1 review
0 helpful votes
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Beware of price changes without warning
December 11, 2021

Flight price was changed as I was booking online, with no warning.

Date of experience: November 11, 2021
New York
1 review
0 helpful votes
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Felt I could get a better deal
November 11, 2021

Good although I feel customer service could of found me a better deal.

Date of experience: November 11, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent staff
November 11, 2021

Excellent service. The staff who handle my problem was very professional and caring

Date of experience: November 10, 2021
California
1 review
0 helpful votes
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Rock Bottom Prices - Buggy Website
November 11, 2021

The website seemed to have had bugs when I was trying to book a ticket for my neice from SLC to SFO. E search kept sending me to an airport in new jersy... wth?
I eventually managed to get it right. It was a minor hassle, but not a deal breaker.

Date of experience: November 10, 2021
Michigan
1 review
0 helpful votes
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CheapOair is the best!
November 10, 2021

I always check multiple sites for the best deals and CheapOair always beats the competition.

Date of experience: November 10, 2021
Saint Lucia
1 review
0 helpful votes
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I am pretty happy with the experience, the navigation is not difficult

Date of experience: November 10, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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