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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy search, Very fast and convenient booking a flights
Thank you for your service and the program it helps me well
Good experience, quick and better response. The prices are reasonable and better than others.
I love the flexibility and the communication, the great website is easy to use and follow. Plus you check on your customers.
Pleasant experience. No problems. Efficient service.
Agent Presley very helpful and polite; patient with me as a senior citizen, and a little nervous.
I will certainly fly with you from now on. You are wonderful. Thank you so much!
Quick, easy and user friendly in scheduling my trip. Response times were fast! Keep up the great work CheapOAir!~
Friendly user website which was not too difficult to manoeuvre
Flight was changed now i have to pay more for seats and this site will not allow me to get the seats.
My booking experience was very good thanks cheapoair
I just was wishing that Once I've Booker's flight it would stay booked. However, I do understand that issues arise.
Great easy fast service. I had no problem navigating around this website
Great site, competitive pricing, easy to use good communication
First time i use CheapOair this is good price and good service to response.
Thanks
Mubashir Ashfaq
Excellent experience dealing with your support personnel.
Excellent Services, good experience and fast services.
Thank you for the cheap choices of tickets. I was on a budget.
Good ok so far... glad to have found shortest flight with most minimum lay over.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

