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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Pakistan
1 review
0 helpful votes
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Excellent service
December 2, 2021

Excellent services. User friendly. East to book and purchase online for travelling.

Date of experience: December 2, 2021
Uruguay
2 reviews
0 helpful votes
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Travel
December 1, 2021

So far, so good! I need to change my flight. Will see.

Date of experience: December 1, 2021
California
0 reviews
0 helpful votes
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What can i say...
December 31, 2021

Too expensive Was cheaper yesterday plus the fee for agency
Your promo only helped with $10 not $50 as Advertised...

Date of experience: November 30, 2021
New York
1 review
0 helpful votes
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It took me 2 1/2 hour on phone to book this flight. It finished at 12.22 am. It is very late. The first agent, Alexcian said, due to tech problem she could not do it. She tried for 1/12 hour. She transferred me to Savas. I needed to repeat the whole story to him. Once he understood. He finally did it.
This has been the case every time I speak to Cheap O air. I need to repeat the whole story to every one. I assume there are notes in my account folder. They can read them. But, they never read the notes. Then they ask me the same questions, which I have already answered before.
Overall very poor services. The agents are polite and soft spoken.

Date of experience: November 30, 2021
Texas
1 review
0 helpful votes
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Worked great! Only trouble was I accidentally picked a flight seat that added cost to my total and was unable to figure out how to unselect a seat (I'm traveling alone and don't care where I sit). But it's ok and there were no $0 price seats on the diagram to choose from.

Date of experience: November 30, 2021
New York
1 review
0 helpful votes
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Good
November 30, 2021

Nice and easy I was able to get my information from you very easy

Date of experience: November 30, 2021
Florida
0 reviews
0 helpful votes
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Poor service
December 30, 2021

I have been waiting to talk to someone on the phone for long hours. Still havent got any assistance.

Date of experience: November 30, 2021
Georgia
1 review
0 helpful votes
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Great Prices with Great Flight Times
November 30, 2021

I am always happy with my reservations through CheapOair.com.

Date of experience: November 30, 2021
Saudi Arabia
1 review
0 helpful votes
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Booking
November 30, 2021

Thanks a lot for being cheap that's was grate chance

Date of experience: November 30, 2021
KR
1 review
0 helpful votes
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The ads and popups are really annoying. They never wait until you finish. They interrupt you during to process of shopping... it makes me want to say to heck with it and go somewhere else.

Date of experience: November 28, 2021
Ohio
1 review
0 helpful votes
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BigandlittleO
November 28, 2021

It went smooth but it can be a little confusion with trying to book the dates you want and then the alternate dates keep popping up

Date of experience: November 28, 2021
Egypt
1 review
0 helpful votes
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I'm so confused. You emailed me that the airline (Qatar) changed the flight date from the 4th to the 5th of December, and you asked me to accept the change and I did and you said you will send me a new email with the change but i did not receive any email and all the new emails from you say that the trip will be on the 4th, so what's this. I changed my hotel reservation to the 5th, and now I don't know if I am traveling on the 4th or the 5th! Can you answer me?

Date of experience: November 28, 2021
Botswana
1 review
0 helpful votes
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Service provided by CheapOair
November 28, 2021

Excellent service provided so far. I needed to discuss a few issues with the staff and they were very helpful in assisting me to complete my travel plans.

Date of experience: November 28, 2021
Virginia
1 review
0 helpful votes
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The best
November 28, 2021

I've always use cheap o air for my travels! The best

Date of experience: November 28, 2021
New Jersey
1 review
0 helpful votes
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Wrong Airline
December 27, 2021

You e mailed me I was on Alaska Airlines Flt 6157 with airline confirmation RERUBK Flt 6157. When called to find gate was informed nothing showed up. Turns out was booked on AA with different conformation and different seat assignments. Also Flt 6157 was listed for Charleston airport South Carolina

Date of experience: November 27, 2021
Angola
1 review
0 helpful votes
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Service Excellence
November 27, 2021

Your service offering is trustworthy and predictably supportive. This dependability and ease of use is exactly what I was looking for. My compliments...

Date of experience: November 27, 2021
California
1 review
0 helpful votes
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Black Friday
November 27, 2021

Got a great deal booked on black Friday glad I checked this site

Date of experience: November 27, 2021
El Salvador
1 review
0 helpful votes
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Muy buen servicio.
November 26, 2021

Gracias por el apoyo, encontré un buen precio y excelente horario

Date of experience: November 26, 2021
California
1 review
0 helpful votes
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Great Service
November 26, 2021

Very helpful with preparing reservations. Great service provided.

Date of experience: November 26, 2021
Puerto Rico
1 review
0 helpful votes
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Always quick and not expensive
November 26, 2021

Great prices and easy to follow website. This is not the first time I use chepoair. I always recomend it

Date of experience: November 26, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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