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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great website
December 6, 2021
Updated review

Thanks. I hope to use this webiste again. This is my third time using it.

Date of experience: December 5, 2021

Thanks for your help
December 6, 2021
Previous review

Thanks for your help. Used them before. I look to use them again.

Date of experience: December 5, 2021
New Jersey
1 review
0 helpful votes
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I paid for my bags on Spirit and they charged me for the whole flight after I paid you for the flight/hotel package. I have been told several times that the money will be returned but it never has been.

Date of experience: December 5, 2021
Michigan
1 review
0 helpful votes
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Joke of a company
January 5, 2022

After booking a trip months in advance we are notified of a change in the trip status. No details just a ridiculous email with no info except to simply call or chat in. Easy enough except every single phone or text agent is simply employed to transfer you in a massive circle. Do not use this site for any travel bookings of any sort ever. Result was no help/ no information / not one single agent with a shred of integrity.

Date of experience: December 5, 2021
Nevada
1 review
0 helpful votes
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Travel Agency service
December 6, 2021

GOOD SERVICE, people that attended me by phone, was very patient and explained me several times until I was satisfied. Thank you.

Date of experience: December 5, 2021
Colombia
1 review
0 helpful votes
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Nashville
December 5, 2021
Updated review

I have not traveled yet. When I traveled with you it went well

Date of experience: December 5, 2021

Tough to know where you are
January 4, 2022
Previous review

Tough to know where you are

Date of experience: December 5, 2021
Florida
1 review
0 helpful votes
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Expensive Tickets-Extremely Long Telephone Wait Time
January 4, 2022
Updated review

Your website is very confusing. The passenger name is missing. Expensive Tickets-Extremely Long Telephone Wait Time

Date of experience: December 5, 2021

Your website is very confusing
January 4, 2022
Previous review

Your website is very confusing. The passenger name is missing

Date of experience: December 5, 2021
Malaysia
1 review
0 helpful votes
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Good and keep it up with your service
December 5, 2021

Excellent & fast service booking and purchasing with a simple steps to be followed. Get experience with good service and feel happy to fly you company guidelines

Date of experience: December 5, 2021
Louisiana
1 review
0 helpful votes
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Enjoy the good price and direct flight from the time I live in

Date of experience: December 4, 2021
Saudi Arabia
1 review
0 helpful votes
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Helpful!
December 4, 2021

Accurate! The online booking is easy to navigate and to understand.

Date of experience: December 4, 2021
Michigan
1 review
0 helpful votes
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Do yourself a favor and book with another agency. At first they canceled my trip and did nothing to let me know for ex: call or email. Then they told me the wrong information about my baggage like they said a 50 pound bag of as included but then found out it wasn't and they were going to charge me. The last thing that happened was that the rep
On the phone hung up on me after asking him a question that he seemed unsure of. Very unprofessional.

Date of experience: December 3, 2021
Canada
1 review
0 helpful votes
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THEY ARE CONS
January 3, 2022

I called to book a flight and asked 101 questions especially the following:
"If the flight is changed by the airline for any reasons and I don't accept the changes will I get my money back, will I get a refund?" The answer was a resounding YES! I booked my flight with no issues after that. Within 24hrs my flight was changed both on the departure and return which I did not accept. I tried calling for two days and was on the line for hours, finally on the 3rd day after 2hrs waiting on line I got through to someone and had to demand my refund. At first they tried to say I could not get a refund and only a credit. I demanded for them to stand by their word and still fighting with them to return my money. Consumers beware this company is not to be trusted and don't believe anything they tell you. They are eager to take your money and answer your questions with no respect for doing honest business and when Sxxx hits the fan they put you on hold for hours and give you the run around hoping you will give up. Well I am not giving up, the principle of trust in doing business today is still important and a contact is a contract. They offered me a flight and I accepted and paid for the flight. They changed the offer and I did not accept the new offer so a full refund is due immediately which was confirmed when I booked the flight, that was the only reason I accepted the first offer. As I am writing this review, I am still on line waiting for a 3rd person to resolve this situation, a total of 4hrs on line. I guess I will be on hold until 2am, that is when they close. I would never use their service again or recommend anyone to use them. By the way my flight was not cheap, $1355 to fly within Canada. They even tried to blame the airline, AC, but I am hoping individuals will see this review including the company and take heed. It is a shame when companies don't respect or demonstrate good business ethics but instead take advantage of customers with no regard. They don't care about you, only about the money they get when you book.

Date of experience: December 3, 2021
Louisiana
1 review
0 helpful votes
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Cheapoair declined my package after it was paid for
January 2, 2022
Updated review

Prices were good but customer service lacked finding a solution to my problem they couldn't tell me what my package was cancelled and I didn't receive an email

Date of experience: December 3, 2021

Quick and friendly experience and great prices
November 24, 2021
Previous review

Quick and friendly experience and great prices

Date of experience: November 23, 2021
Florida
1 review
0 helpful votes
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Details
December 3, 2021

*******@gmail.com I ordered ticket for my girlfriend from NY but your team didn't send details flight for her!

Date of experience: December 2, 2021
Peru
1 review
0 helpful votes
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Max Carrasco viaja a Lima Miami Lima
December 3, 2021

Muy buena atencion, buen precio comparado con otras agencias de venta de pasajes y rapida la compra y entrega del itinerario... Gracia

Date of experience: December 2, 2021
GB
1 review
0 helpful votes
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Oné
January 2, 2022

Very very bad agency. I need to change my flight dates and I have been calling ALL their listed numbers for the past 3days. All of them go to voice message "system is busy, please try again later". I wouldn't ever recommend you use them to purchase a flight.

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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5
December 2, 2021

So far really good... thank so much... i hope i enjoy my trip

Date of experience: December 2, 2021
Michigan
1 review
0 helpful votes
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Worst place to book ticket
January 1, 2022

You will not get any support online or photos or chat with these people once the booking is done, I waiting hours on call and then the call drops, never coming back and will not recomment anyone

Gagan

Date of experience: December 2, 2021
Panama
1 review
0 helpful votes
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You have several options of flights than other pages. And the discount was excellent!

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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Very smooth, we used the actual phone service. We had so many question.

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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Pavel Bilitchenko
December 2, 2021

I liked how it was easy and very fast to deal with this booking.

Date of experience: December 2, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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