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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Good and confuse
December 21, 2021

REALLY GOODpriceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice priceprice

Date of experience: December 21, 2021
Georgia
1 review
0 helpful votes
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Great way to book a trip
December 21, 2021

Easy and quick booking with great prices. Easy to compare dates and times for the trips

Date of experience: December 21, 2021
New Zealand
1 review
0 helpful votes
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Very disappointed I had 3 different payments taken out of my account almost twice the price would like my money refunded back I cannot afford this.

Date of experience: December 21, 2021

Very good thank you
December 21, 2021
Previous review

Very good thank you

Date of experience: December 21, 2021
Kenya
1 review
0 helpful votes
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Again everything OK
December 21, 2021

I am satisfied with CheapOair, that was my third or fourth experience, and I can't complain anyhow.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Inadequate service
January 19, 2022

Worst experience with booking no answer over phone or email

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Thank you
December 20, 2021

Great help the website was easy to navigate and very useful

Date of experience: December 20, 2021
Pennsylvania
1 review
0 helpful votes
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I've had trouble confirming that I am aware of the change to my flight info. It has been extremely frustrating!

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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STOP! BUYER BEWARE!
January 19, 2022

CHEAPOAIR: THIS IS A SCAM SITE, DO NOT USE!
They refuse to answer calls and chats as well as emails. They blame you for everything when you are entitled to a refund or credit and they will not give it to you.
TAKE YOUR BUSINESS ELSEWHERE!

Date of experience: December 20, 2021
CustomerService C. CheapOair Rep
over a year old

Please supply the 8 digit booking number given at the time of purchase.

California
1 review
0 helpful votes
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Great customer service
December 19, 2021

Cisco was great, patient, professional and courteous. Great service personnel!

Date of experience: December 19, 2021
Peru
1 review
0 helpful votes
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Satisfied client
December 19, 2021
Updated review

Simple and easy, all options clear and the mailing as well.

Date of experience: December 19, 2021

Easy to access & fiil-in, simple and quick
December 19, 2021
Previous review

Easy to access & fiil-in, simple and quick.

Date of experience: December 19, 2021
Grenada
1 review
0 helpful votes
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I am Frugal...
December 19, 2021

Quick processing of cheap tickets[especially internationally]

Date of experience: December 19, 2021
Australia
1 review
0 helpful votes
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Worth looking at
December 19, 2021

Quick effective reply,, good choice of airlines and prices
It did lack baggage information which is easy to find if you know where to look
I have used cheapoair a number of times without any problems, I've never called them but somehow feel that they would do everything possible to help

Date of experience: December 18, 2021
Costa Rica
1 review
0 helpful votes
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Great web Service
December 19, 2021

Great Web Page. Awesome Job and easy to use. Very specific

Date of experience: December 18, 2021
Washington
1 review
0 helpful votes
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Love Cheapo Air
December 18, 2021

Easy to use the site. Best prices. Same flight on other sites was double the price. Way to go. Good follow up.

Date of experience: December 18, 2021
Texas
1 review
0 helpful votes
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Wonderful
December 18, 2021

Fast, easy, convenient. It was good. Cheap air is always good Thanks again

Date of experience: December 18, 2021
VE
1 review
0 helpful votes
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Love cheapoair
December 18, 2021

Love cheapoair to book flights hotels and cars. Great service and good price.

Date of experience: December 18, 2021
Canada
1 review
0 helpful votes
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Called about 5 times and every time I call I am in hold for 30 mins and the call gets canceled and I waited over 3 hrs to finally talk to someone to get a refund credit and when I came to use the refund credit they state that I can only use it for the same person from the same city to the same city I understand the same person part but the rest is bizzar! Be prepared to be cut off the phone at anytime and the cycle of calling 5 times waiting for hours and when they call you back it's a one ring call where you don't even have a chance to pick up the phone this company is unreal! Never again! Not to also mention the unprofessionalism of the workers who you can clearly tell don't know what they are doing and will hang up on you when corner them. Below is a proof as how fast they called back and emailed if you calling and emailing with in 30 seconds did you really try to reach out?

Date of experience: December 18, 2021
New York
1 review
0 helpful votes
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Preferred site for air travel
December 18, 2021

Excellent service and followup by customer service.

Date of experience: December 18, 2021
New York
2 reviews
0 helpful votes
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Good
December 18, 2021

Representative was very helpful and patient with my questions.

Date of experience: December 17, 2021
El Salvador
1 review
0 helpful votes
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CLIENTE SATISFECHO
December 17, 2021

La atención al cliente fue muy paciente y los resultados se ajustaron a lo solicitado.

Date of experience: December 17, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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