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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy and quick booking with great prices. Easy to compare dates and times for the trips
Very disappointed I had 3 different payments taken out of my account almost twice the price would like my money refunded back I cannot afford this.
I am satisfied with CheapOair, that was my third or fourth experience, and I can't complain anyhow.
I've had trouble confirming that I am aware of the change to my flight info. It has been extremely frustrating!
CHEAPOAIR: THIS IS A SCAM SITE, DO NOT USE!
They refuse to answer calls and chats as well as emails. They blame you for everything when you are entitled to a refund or credit and they will not give it to you.
TAKE YOUR BUSINESS ELSEWHERE!
Cisco was great, patient, professional and courteous. Great service personnel!
Simple and easy, all options clear and the mailing as well.
Easy to access & fiil-in, simple and quick.
Quick processing of cheap tickets[especially internationally]
Quick effective reply,, good choice of airlines and prices
It did lack baggage information which is easy to find if you know where to look
I have used cheapoair a number of times without any problems, I've never called them but somehow feel that they would do everything possible to help
Great Web Page. Awesome Job and easy to use. Very specific
Easy to use the site. Best prices. Same flight on other sites was double the price. Way to go. Good follow up.
Fast, easy, convenient. It was good. Cheap air is always good Thanks again
Love cheapoair to book flights hotels and cars. Great service and good price.
Called about 5 times and every time I call I am in hold for 30 mins and the call gets canceled and I waited over 3 hrs to finally talk to someone to get a refund credit and when I came to use the refund credit they state that I can only use it for the same person from the same city to the same city I understand the same person part but the rest is bizzar! Be prepared to be cut off the phone at anytime and the cycle of calling 5 times waiting for hours and when they call you back it's a one ring call where you don't even have a chance to pick up the phone this company is unreal! Never again! Not to also mention the unprofessionalism of the workers who you can clearly tell don't know what they are doing and will hang up on you when corner them. Below is a proof as how fast they called back and emailed if you calling and emailing with in 30 seconds did you really try to reach out?
Excellent service and followup by customer service.
La atención al cliente fue muy paciente y los resultados se ajustaron a lo solicitado.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Please supply the 8 digit booking number given at the time of purchase.