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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Worse company ever, please stay away from this company if you ca, they charge me $400 without my knowledge
Can't believe there's an extra fee just to choose economy seats.
Quick. Efficient. Reliable. Informative. Price Competitive. Satisfied Customer.
It was quick and easy. I would like to have a link for a better explanation for baggage.
DO YOUR SELF A FAVOUR NEVER BUY ANY THING FROM THIS WEBSITE after cancellation the airline issued credit and this agency steals money from customers they took 75 $ in agency fees and admin fees.
So far so good, it's hard to rate something that's in the future. All I know is so far, the plans made are good and I cannot make any other judgement until the travel is complete.
I love that you all offer low rates and have affirm for a payment plan
I have used CheapOair for my flight from Fresno to Toronto. I received an email 72 hours before my flight about the time change and my new layover time is 18 h 35 mins. I am traveling with my 2 kids. It's been more than 13 hours and I am on phone to connect to their customer service. After 59 mins it automatically disconnects the calls. Whoever answers my calls tells me to hold, then one female Kaitlyn extension *******, told me she will call me after one hour, she will contact the airline to find the solution. Nothing done yet. It's very frustrating. I hope they will call me back and will help me out.
Changed ticket twice & both times, agents were very helpful & efficient
It was quick and easy. I love the website. Always new deals
Very nice so fare i like traveling out of state.
Love going with this company all the time
This company has no business since. The line that suppose to help you has you hold for hours then hangs up on you with out speaking to anyone. After you send your money they don't care what happens.
Great prices are way up$$$$$ hope prices go back to normal soon
Cool, awesome, very nice, helpful, lovely, amazing.
I was very happy with the number of flight options, including the dates, the prices, and the times offered. I found several that fit my needs. My only negative is that the site seemed a little confusing when I wanted to explore a change to one leg. You have to be aware they will give you alternate dates for both legs.
By far best travel site and lives by its name cheap cheap
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

