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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Michigan
1 review
0 helpful votes
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It is extremely difficult to talk to someone. Customer service is sooooooooooooooo busy! Airline modified my trip and I do not have seats anymore. Previously I had the seats. I am trying to call and talk to someone, they keep transferring me from one department to another and keeping me on the phone for 2 hrs. Please, help.

Date of experience: February 14, 2022
Saudi Arabia
1 review
0 helpful votes
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First time
February 14, 2022

Thanks very Good to give me this chance
In your online services

Date of experience: February 14, 2022
Pennsylvania
1 review
1 helpful vote
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Exploitative Company
March 16, 2022

Booking with CheapOair has been the most horrendous third-party booking experience I've ever encountered in my life. So bad in fact that I am writing this review as a genuine caution to anyone who chooses to do business with them. The agents do not care about your safety or if you have not seen your family for 2 years because of the pandemic. In 2021 December when the Omnicron case broke out I cancelled my ticket weeks in advance and they held my funds as "credit". To cancel and get my credit, because of travel concerns raised by the US government over traveling to South Africa, they went ahead and charged me a cancelation fee. Now, in February planning for Spring break (I'm a student) they are charging me $133.60 for a flight that costs $25 than my original ticket. I protested this and the agent essentially told me "pay this for or don't go home, prices are only going to be coming more expensive". Any way that is the last money CheapOair will ever get out of me. I hope they enjoyed extracting an extra $200 or so from a college student who hasn't seen his family in 2 years.

Date of experience: February 14, 2022
Minnesota
1 review
0 helpful votes
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Happy customer
February 14, 2022

Easy to use and book trip. Quick confirmations of flight.

Date of experience: February 14, 2022
New Jersey
1 review
0 helpful votes
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The best!
February 14, 2022

Booking was a breeze and the price is amazing! Will use the site again for future bookings …

Date of experience: February 13, 2022
El Salvador
1 review
0 helpful votes
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Good page
February 14, 2022

Good page... siempre compro en esta paginas mis vuelos

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Good job
February 13, 2022

Great service with good customer service and friendly staff a
Always ready to help

Date of experience: February 13, 2022
Washington
1 review
0 helpful votes
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Excellent work
February 13, 2022

Good job.
Keep up the wonderful work.
I like your good rate.

Date of experience: February 13, 2022
California
1 review
0 helpful votes
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Hiding cost
March 14, 2022

They said cancel free within 24 hour when you book flight. But they will cost you for cancel fee $100

Date of experience: February 12, 2022
Colorado
1 review
0 helpful votes
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SALES CALL
February 12, 2022

I was surprised after booking my flight with in 3 min i received a call from what sounded like a scam to have me purchase some extra things for my flight. The person calling spoke very broken english... I am hopeing all my billing information is secure going thru this sight. Easy to use

Date of experience: February 12, 2022
BO
1 review
0 helpful votes
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SATISFACTORIO
February 12, 2022

Esta página te ofrece muchas opciones para elegir tanto en costos como rutas de destino.

Date of experience: February 12, 2022
District of Columbia
1 review
0 helpful votes
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I appreciate the customer assistance.
February 12, 2022
Updated review

Keep going. Booking online, without one-on-one conversation presents a difficulty.

Date of experience: February 12, 2022

This is a work in progress
February 12, 2022
Previous review

This is a work in progress. Air travel is an infrequent experience, and I need guidelines as to when my tickets will arrive and the procedures following that step.

Date of experience: February 12, 2022

As an infrequent flier, I would prefer greater assistance...
February 12, 2022
Previous review

As an infrequent flier, I would prefer greater assistance in making a seat selection.
Price of the flight was not made clear in my discussion with employees. Only references to "an additional charge" was made. No total until I printed the Booking Confirmation.

Date of experience: February 11, 2022
Pennsylvania
1 review
0 helpful votes
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Affordable & Personalized
February 12, 2022

Customer Service was prompt at contacting me to confirm my trip and details.

Date of experience: February 11, 2022
Colorado
1 review
0 helpful votes
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Travel!
February 12, 2022

I've always enjoyed this service. Maintaining my Platinum membership and will enjoy the perks from time to time.

Thank you

Date of experience: February 11, 2022
Ohio
2 reviews
0 helpful votes
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Flight prices were indeed a savings. However, the rental company wouldn't accept me at age 75. Now we get to see if the flight is a "you get what you pay for" deal.

Date of experience: February 11, 2022
Ohio
1 review
0 helpful votes
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Booked and tired
February 11, 2022

Web site is a bit confusing especially the seating portion of the process.

Date of experience: February 11, 2022
California
1 review
0 helpful votes
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Excellent services. Thanks
February 11, 2022

Excellent services. Thanks easy for booking and familiar

Date of experience: February 11, 2022
Massachusetts
1 review
0 helpful votes
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Excellence
February 11, 2022

Excellent attention by the person that took care of me

Date of experience: February 10, 2022
California
1 review
0 helpful votes
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Ok
February 10, 2022

Very good customer service. Very helpful and above

Date of experience: February 10, 2022
Canada
1 review
0 helpful votes
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I am being on hold for 2 hrs with no hope to have my issue addressed. So far I've been connected with two travel agents who just passed me over. Not to mention they barely speak English. All I need is to do modifications to my existing booking, not super difficult or unusual. Their chat is the same poor quality. After waiting for an hour I found out my chat just disappearing. This is my last time dealing with CheapOair. This business is a scam. Better book directly from the service provider.

Date of experience: February 9, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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