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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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South Carolina
1 review
0 helpful votes
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I could not get a rental car. Your system was mediocre at best.

Date of experience: February 9, 2022
Texas
1 review
0 helpful votes
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It was pleasant
March 11, 2022

I didn't want the tour of hotel and car rental. I declined in the beginning of me booking my flight.

Date of experience: February 9, 2022
Kenya
1 review
0 helpful votes
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Good service so far and I got my booking on time. Do not force me to write things. I don't like this option of forcing me to write. I am busy and what I wrote was enough.

Date of experience: February 8, 2022
CustomerService C. CheapOair Rep
over a year old

I'm sorry about that., the comments are always optional, but we do appreciate you taking the time to rate your experience.

Arizona
1 review
0 helpful votes
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First time purchase tickets.
February 9, 2022

It was fast and easy, it was our first time buying tickets with any onlilne company, confuse at first but after finalizing the transaction and reviewing its was more understandable.

Date of experience: February 8, 2022
Costa Rica
1 review
0 helpful votes
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An expeditious experience
February 8, 2022

Very clear procedure. I was offered a range of options for flying and selection of seats. Thanks

Date of experience: February 8, 2022
New York
1 review
0 helpful votes
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Great Company
February 8, 2022

Cheap0air is a great company its so easy to book a flight. I had no problem finding and booking a flight at a convenient time and at a fair price. Cheapoair also helped me avoid the airline add on seat price so I could pick my own seats.

Date of experience: February 8, 2022
North Carolina
1 review
0 helpful votes
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Easy To Work With
March 10, 2022

Unable to select seat on Newark-Johannesburg flight.
Also, I have TSA Pre-Check KTN # and not sure how to let you know that.

Date of experience: February 8, 2022
Pennsylvania
1 review
0 helpful votes
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Save The Day
February 8, 2022

Something happened at my booking. It was confirmed I printed it I never learned ticket wasn't paid for till i got to airport. I only saw confirmed I opened all my emails by clicking them open read because I had been searching for deals and was overwhelmed by email alerts. I never saw anything about payment rejected.

I was very happy with the manager that helped me and saved my trip from being cancelled I was able to leave the day i needed to. THANK YOU
STOP giving false security with bold letters saying confirmed trip IN BOLD it should say PENDING PAYMENT APPROVAL i would have checked on it

Date of experience: February 8, 2022
Pennsylvania
1 review
0 helpful votes
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Hmmm
March 10, 2022

Took a few times picking flights before it would actually let me book it. What a pain in the rear it was

Date of experience: February 8, 2022
Colorado
1 review
0 helpful votes
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Great experience!
February 8, 2022

Efficient, fair and many options makes for a great overall experience

Date of experience: February 8, 2022
Canada
1 review
0 helpful votes
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Useless unreliable
March 10, 2022

I received an email from them that my flight was cancel and i need to accept a new one so i did then when i call them i ws transfered 4 times and waited for more than 1 hour and still did not give me a response then they drop my call after waiting for more than an hour what kind of customer service is that! And nobody even reach out to me. Will never ever book again on this useles site

Date of experience: February 8, 2022
Illinois
1 review
0 helpful votes
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Easy to book a ticket. And very easy find a cheaper ticket.

Date of experience: February 7, 2022
Ecuador
1 review
0 helpful votes
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Si me fue muy bien, lo hice rapido, y la página es eficiente

Date of experience: February 7, 2022
Washington
1 review
0 helpful votes
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How many more flights changes are we to expect. To many changes.

Date of experience: February 7, 2022
Idaho
1 review
0 helpful votes
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Awful experience
March 9, 2022

I've been very frustrated with my experience. Flights were changed and contacting CheapOair has been impossible

Date of experience: February 7, 2022
Missouri
1 review
0 helpful votes
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Flight reservation
February 7, 2022

Very happy with the service and updates, looking forward to doing more business with you

Date of experience: February 7, 2022
Texas
2 reviews
2 helpful votes
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Horrid experience
March 9, 2022

We made a reservation on the phone via agent due to the inability to complete the reservation online. The agent made errors in the names. The person was from India or the Philippines and had issues understanding English. When we discovered the errors and called to fix the names, the agent wanted to cancel the reservations and rebook at a higher price. He was unable to fix it! In addition, we waited literally hours to be able to get through to a live person. The whole experience was horrid and a complete waste of time and money. The agent who answered refused to connect us with the supervisor. We were clients for many years but now, we will NEVER AGAIN USE THIS SERVICE! My name is Miguel Pappolla and this is a true story. STAY AWAY FROM THIS SERVICE.

Date of experience: February 7, 2022
New York
1 review
0 helpful votes
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Grateful
March 9, 2022
Updated review

It was good for the first time.
Is not the hard the app easy to understand

Date of experience: February 7, 2022

Good help with everything
February 7, 2022
Previous review

Good help with everything.

Date of experience: February 7, 2022
Singapore
1 review
0 helpful votes
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Airline booking
February 7, 2022

Reasonably user friendly system and overall easy to navigate.

Date of experience: February 7, 2022
New Jersey
1 review
0 helpful votes
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Excellent
February 6, 2022

Very serviceable. I will always book my ticket on cheapOair.com.

Date of experience: February 6, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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