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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy to book online, better prices than going to airline website
Good experience on line and had a follow up call immediately after booking the tickets to help explain and make seating accommodations.
Reasonable price for flight ticket and vehicle rental.
My wife and I booked a flight to Barcelona Spain through them. The flight was canceled and we rebooked another flight. The flight was canceled again and we had enough of the drama with the airline. That's where the issues begin with cheapo air. Called and tried to get a refund and transferred 7 times in 3 hours to different operators. We are eligible for a refund under guidelines by British airways and cheapo. Two of the operators acknowledged this but still transferred us to someone else. I am going to call an attorney to see if I cxan recoup monies.
I was on the phone trying to reach anyone from CheapOair. I waited, waited, and waited… but no one answered. I cancelled the call after more than 30 minutes. I also tried their chat room, and I was told to come back after 3 hours as the concerned service unit was offline. This was actually my second attempt. On my first one, the agent on the phone had put me on hold for a couple of times which lasted for more than 30 minutes each time, then when came back he transferred me to his supervisor. I waited for his supervisor on the phone for more than 10 minutes, then I cancelled the call. After another 20 minutes a got an email from CheapOair telling me that they tried to reach me. They provided a number to call back. Then I called, only to find out that it would just give me another call back number. OMG! Very frustrating! Very poor customer service!
I recieved a call within 10 minutes with somebody trying to sell me Trip Insurance. He said that I owed $65 more. I did not pay it
Great service and affordable package. I will continue to shop CheapOair.
Everything looks good, works perfectly!
I can only recommend it
They offered travel times that worked for me. Good prices too!
Fue muy facil poder hacer la reserva. Toda la info estaba clara y orecisa
I love cheapoair my favorite company. I been buying my air tickets 7 years.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

