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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Australia
1 review
0 helpful votes
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Excellent!
February 19, 2022
Updated review

Quick and efficient service. Reliable and trustworthy.

Date of experience: February 19, 2022

Fast and efficient
February 12, 2022
Previous review

Fast and efficient

Date of experience: February 12, 2022
India
1 review
0 helpful votes
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Satisfied
February 19, 2022

I donot have a schenzen visa, my stop over for next flight is 17hours, can i get paid accommodation at CDG air port

Date of experience: February 18, 2022
New York
1 review
0 helpful votes
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Good
February 19, 2022

Nice, great staff, knowledgeable, informative patient

Date of experience: February 18, 2022
North Carolina
2 reviews
0 helpful votes
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Booking was easy
February 19, 2022

Easy to book online, better prices than going to airline website

Date of experience: February 18, 2022
California
1 review
0 helpful votes
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Booking to Brazil
February 19, 2022

Good experience on line and had a follow up call immediately after booking the tickets to help explain and make seating accommodations.

Date of experience: February 18, 2022
Colorado
1 review
0 helpful votes
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Price for flight ticket was reasonable.
February 18, 2022

Reasonable price for flight ticket and vehicle rental.

Date of experience: February 18, 2022
New Jersey
1 review
0 helpful votes
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The best
February 18, 2022

The best company in prices an package for traveling

Date of experience: February 18, 2022
Texas
1 review
0 helpful votes
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My wife and I booked a flight to Barcelona Spain through them. The flight was canceled and we rebooked another flight. The flight was canceled again and we had enough of the drama with the airline. That's where the issues begin with cheapo air. Called and tried to get a refund and transferred 7 times in 3 hours to different operators. We are eligible for a refund under guidelines by British airways and cheapo. Two of the operators acknowledged this but still transferred us to someone else. I am going to call an attorney to see if I cxan recoup monies.

Date of experience: February 17, 2022
Canada
1 review
1 helpful vote
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I was on the phone trying to reach anyone from CheapOair. I waited, waited, and waited… but no one answered. I cancelled the call after more than 30 minutes. I also tried their chat room, and I was told to come back after 3 hours as the concerned service unit was offline. This was actually my second attempt. On my first one, the agent on the phone had put me on hold for a couple of times which lasted for more than 30 minutes each time, then when came back he transferred me to his supervisor. I waited for his supervisor on the phone for more than 10 minutes, then I cancelled the call. After another 20 minutes a got an email from CheapOair telling me that they tried to reach me. They provided a number to call back. Then I called, only to find out that it would just give me another call back number. OMG! Very frustrating! Very poor customer service!

Date of experience: February 17, 2022
1 review
0 helpful votes
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Satisfied
February 17, 2022

Online experience in booking is superb and convenient.

Date of experience: February 17, 2022
Michigan
1 review
0 helpful votes
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Nice and easy to book
February 17, 2022

It's so nice and easy to book I'm grateful to choose this

Date of experience: February 17, 2022
Illinois
1 review
0 helpful votes
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Affordable tickets
February 17, 2022

Quick and easy to navigate. Easy options and affordable offers

Date of experience: February 16, 2022
Illinois
1 review
0 helpful votes
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Sales ploy
February 17, 2022

I recieved a call within 10 minutes with somebody trying to sell me Trip Insurance. He said that I owed $65 more. I did not pay it

Date of experience: February 16, 2022
TT
1 review
0 helpful votes
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Roundtrip to Tobago
February 16, 2022

Great service and affordable package. I will continue to shop CheapOair.

Date of experience: February 16, 2022
Croatia
1 review
0 helpful votes
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Excellent
February 16, 2022
Updated review

Everything looks good, works perfectly!
I can only recommend it

Date of experience: February 15, 2022

Excellent!
February 16, 2022
Previous review

Excellent!

Date of experience: February 15, 2022
Georgia
1 review
0 helpful votes
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Fast and easy
February 16, 2022

Easy and fast so far. No hassles and good times available

Date of experience: February 15, 2022
Peru
1 review
0 helpful votes
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Excelente gracias
February 15, 2022

Gracias mantenme informado sobre cualquier cambio por favor

Date of experience: February 14, 2022
New York
1 review
0 helpful votes
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CheapOair came thru for me
February 15, 2022

They offered travel times that worked for me. Good prices too!

Date of experience: February 14, 2022
DO
1 review
0 helpful votes
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Fue rápido y fácil
February 15, 2022

Fue muy facil poder hacer la reserva. Toda la info estaba clara y orecisa

Date of experience: February 14, 2022
Florida
1 review
0 helpful votes
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Traveler to Mongolia
February 14, 2022

I love cheapoair my favorite company. I been buying my air tickets 7 years.

Date of experience: February 14, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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