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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Arkansas
1 review
0 helpful votes
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Great Service
February 22, 2022

Super fast and efficient website to use! I love using cheapOair for all my traveling wether it being a domestic or international flight. Really offer great competitive prices.

Date of experience: February 22, 2022
Estonia
1 review
0 helpful votes
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Flight to Seattle-USA
February 22, 2022

It was easy and practical, the booking was very easy

Date of experience: February 22, 2022
Tennessee
1 review
0 helpful votes
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N/a
March 24, 2022

Prior to booking. My total said $134 and now it says $174

Date of experience: February 21, 2022
California
1 review
0 helpful votes
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Great site for travel needs.
February 22, 2022

Had great experience. No disconnects or starting over. I was able to look over itenerary without timing out. A definite ideal experience. Thank you. Just like all my other trips through your website.

Date of experience: February 21, 2022
California
1 review
0 helpful votes
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Scammed out of $2300. 00
February 22, 2022

Last summer I booked four tickets from San Francisco to London thru Cheapo Air. The flights were cancelled with no way to get a refund they gave us vouchers. I am trying to book the same flights from San Francisco to London, four months in advance, and now the flights are double the price and I am not able to use the vouchers to cover the full price of the tickets. I do not see why I should have to pay a lot more for the same tickets one year later and we can not get our money back. Vueling air.

Date of experience: February 21, 2022
CustomerService C. CheapOair Rep
over a year old

The airlines allowed non refundable tickets an extension in the beginning of covid, they also waived off the change fees, but it did state in the email that you have to rebook and additional fare difference will be collected. Perhaps changing dates will keep the cost down.

Florida
1 review
0 helpful votes
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Awesome!
February 21, 2022

Very good and fast experience. Good prices and amazing customer services.

Date of experience: February 21, 2022
Texas
1 review
0 helpful votes
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Had some problems online, but customer service ironed them out

Date of experience: February 21, 2022
Nevada
1 review
0 helpful votes
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DONT GET TICKETS HERE
March 23, 2022

PRICE GUARANTEE IS A LIE. I WAS PROMISE 4X THRU OUT THE RESERVATION I WOULD HAVE THE SAME DEAL AND PRICE AS THE ONE THAT WAS CANCELED FOR 1400. 00 ALL SAID AND DONE
HE SAID SAME PRICE AND THE PRICE1700. I WASNT BY MY COMPUTER TO CK I THOUGHT IT WAS A LITTLE HIGH BUT BY THE TIME I DID CK THEY ACT LIKE THEY DONT KNOW WHAT IM SAYING PLUS THEY CHARGE 114.00 AND 92.99 THEY IGNORE ME ON THOSE ALSO. THEY HAVE BAD CUSTOMER SERVICE... I HAVE BEEN DEALING WITH THIS SINCE1/29/22 ITS 2/20/22..

Date of experience: February 20, 2022
Arizona
2 reviews
0 helpful votes
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Great Travel Site
February 21, 2022

The computer service is the best way to get your booking.

Date of experience: February 20, 2022
Nevada
1 review
0 helpful votes
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Service Satisfaction
February 20, 2022
Updated review

VEry Good. The price is ok. I am satisfied with he service and the price. Hopefully here will be no issue about health protocols.

Date of experience: February 20, 2022

The Agent is very polite.
February 20, 2022
Previous review

Excellent! I love it. They advise me of any flight changes. They take care of their clients very well.

Date of experience: February 20, 2022
California
1 review
0 helpful votes
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Travel Nurse # CheapOair
February 20, 2022

The best App/company ever! Everything is stress free I love it always get the best deal.

Date of experience: February 20, 2022
New Jersey
1 review
0 helpful votes
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Superior
February 20, 2022

Great. Best in town. Easy booking experience easy.

Date of experience: February 20, 2022
Arizona
1 review
0 helpful votes
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My Travel
February 20, 2022

Great experience and the customer service is great

Date of experience: February 20, 2022
Florida
1 review
0 helpful votes
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Hopefully the ease continues
February 19, 2022

So far the easiest website I've used to book flights!

Date of experience: February 19, 2022
Texas
1 review
0 helpful votes
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Easy to Book
February 19, 2022

Great prices and easy to book. Selection was comparable to other websites but with lower prices.

Date of experience: February 19, 2022
Texas
1 review
0 helpful votes
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Corporate complaint
March 21, 2022

Horrible experience and agents are like robots and not personable. Very insensitive and kept me on hold for 1hr 36 min. Experienced a death abrubtly and then having to deal with reps who have no human heart is the worse. Frontier has to be the absolute worst airline and I'd never in my life want anyone to experience the heartlessness I've experienced with them today. Thankfully a Cheapoair agent tried to assist and conference call me in with the airline.

Date of experience: February 19, 2022
Nevada
1 review
0 helpful votes
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On-Line Booking
February 19, 2022

On-line booking was easy and fast.
Price was good as well.

Date of experience: February 19, 2022
California
1 review
0 helpful votes
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Helpful
February 19, 2022

Got a lot of help renting a car! Still have trouble with the digital ticket

Date of experience: February 19, 2022
TT
1 review
0 helpful votes
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Don't use this airline just buy directly
March 21, 2022

I used this airline to fly from one Caribbean island to the next and even purchased travel protection which I later found out was another company all together even though they stated that should I have to cancel due to covid that I should be covered, it's all a scam …this was not the case as I later found out.
They then went ahead and charged my card without consent an additional $535 to change the dates without calling the airlines to find out if the fee would be waved which it is 99% of the time …they never spoke to the airline and just decided to charge me. Spent hours upon hours trying to communicate and I was also calling internationally so I was being charged international rates. After my card was charged while i was on-hold for over 15 mins by the agent when I saw the email pop up that I had been charged. I told him that I did not give him permission and that the charge to change was absurd and he was extremely rude. Two tickets that were supposed to cost $600 ended up in total costing $1650 I am still attempting to get a response from them and also from the insurance. Very unsatisfied.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2022
Luxembourg
1 review
0 helpful votes
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Perfect thanks

Very good, chat very professional with immediate answers to my questions

Date of experience: February 19, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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