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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Texas
1 review
0 helpful votes
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Great service
March 2, 2022

Very very very very very Excellent and easy
Easy easy easy easy easy and really really really easy.!

Date of experience: March 1, 2022
Canada
1 review
0 helpful votes
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We where told money will be returned cause flights got cancelled due to pandemic... still waiting each time the amount changes... seems like a scam company wont recommend anyone to buy tickets from them

Date of experience: March 1, 2022
Costa Rica
1 review
0 helpful votes
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Eficiente!
March 2, 2022

Excelente servicio, rápido y facil de entender. Muchas gracias, lo lleva a uno de la mano para hacer paso a paso todo el trámite, muy eficiente.

Date of experience: March 1, 2022
Philippines
1 review
0 helpful votes
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Fast and easy
March 2, 2022

Great, fast transactions although having a problem at first but still manage to finished my transactions

Date of experience: March 1, 2022
New Jersey
1 review
0 helpful votes
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User friendly
March 1, 2022

Easy to navigate and user friendly. Efficient and easy to understand.

Date of experience: March 1, 2022
Iowa
1 review
0 helpful votes
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Good service
March 1, 2022
Updated review

Easy access and good booking options. Very helpful customer service.

Date of experience: March 1, 2022

Easy access
March 1, 2022
Previous review

Easy access

Date of experience: March 1, 2022
Kuwait
1 review
0 helpful votes
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It was Fabulous
March 1, 2022

It was Fabulous and very encouraging. If asked I would refer a friend as well.

Date of experience: March 1, 2022
Egypt
1 review
0 helpful votes
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Cheap flight
March 1, 2022

Good and always I use cheapOair for booking flight

Date of experience: February 28, 2022
El Salvador
1 review
0 helpful votes
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Excellent job… very good
March 1, 2022

I like it, great services …. 5 stars on efficiency, and helpful in everything… Thank you

Date of experience: February 28, 2022
Minnesota
1 review
0 helpful votes
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Buena experiencia
February 28, 2022

Muy buena experiencia y buen precio. Siempre compro mis pasajes por este medio.

Date of experience: February 28, 2022
Canada
1 review
0 helpful votes
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I can't express my frustration enough with this nonsense company. If you're booking with them to save a buck, please think again. I had to reschedule my flight booked with them due to covid restrictions and ended up paying a lot more than what air canada was advertising the flight for. I then paid $346 just to select my seats (my partner paid $200) for the seats beside me going directly through air canada. Cheap o air then tagged on another $19 in alt seat fees and another $150.00 for "post fees" after selecting the seat. I didn't agree to either charge it was just added to my credit card bill. I contacted them on 4 different occasions, having to call long distance as their toll fee number isn't working, waiting on hold for over 45 min on 2 separate occasions, all to ask what these "post fees" were for. None of their reps could help me with this issue, and when I emailed them, they didn't respond. Insane ripoff. I will never book with them again.

Date of experience: February 28, 2022
Nevada
1 review
0 helpful votes
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Great price
February 27, 2022

It was a nice experience and it went smooth. I would recommend to my friends.

Date of experience: February 27, 2022
Canada
1 review
0 helpful votes
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In addition to British Airway ticket fare. I got charged additional $64 from CheapoAir.
Final charged ticket price was more than quoted.

Date of experience: February 27, 2022
Texas
1 review
0 helpful votes
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Trip to Italy
February 26, 2022

Easy Thanks the web page is easy to understand and fast.

Date of experience: February 26, 2022
CD
1 review
0 helpful votes
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Very convenient. At a touch of a button, all was done. Bravo to CheapAir.

Date of experience: February 26, 2022
Canada
2 reviews
0 helpful votes
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I bought ticket by calling directly. I book ticket from Bufflo to Dallas for 340 Canadian dollars. The person confirmed me yes it Canadian dollar but when I saw my statement next day they charged me 347 USD dollars
Since then I am calling them but no service provided. When I argue to listen the recording so they said yea we have listen it was USD dollar. When I ask them to forward me the recording they have no answer even I said if it's says USD dollars then I will pay extra 100$ as a gift but since then till today no one is solving it. Seems like they are cheaters and I urge to every one be careful with these tugs.
I have screen short of 270USD dollar fm Bufflo to Dallas with other services provider.

Date of experience: February 25, 2022
Massachusetts
1 review
0 helpful votes
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Due to weather issues all flights were canceled including mine. I was not informed/notified until I got to the airport. Then I called customer service and they said I would get a full refund for my tickets but the car rental was another history. It's been horrible dealing with these people. I spent 5 hours on the phone trying to initiate a refund process. Tossed around for hours and nothing got done. In the end I was told I won't get a refund for what I paid up front for my car rental even though I had no power whatsoever over what happened.

Date of experience: February 25, 2022
Indiana
1 review
0 helpful votes
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Good
February 25, 2022
Updated review

Good job, they are easy to contact them keep it up

Date of experience: February 25, 2022

Good job, they did wonderful work so easy to contact...
February 25, 2022
Previous review

Good job, they did wonderful work so easy to contact them

Date of experience: February 25, 2022

Good
February 7, 2022
Previous review

Good one this is my first time flying with turkish airline

Date of experience: February 6, 2022
Brazil
1 review
0 helpful votes
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Quite good, price and facility to choose in home page,

Date of experience: February 25, 2022
Washington
1 review
0 helpful votes
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Beyond fri
March 27, 2022
Updated review

Beyond frustrated. Web site needs a great deal, of improvement.

Date of experience: February 25, 2022

Site isn't veryvuser friendly
March 27, 2022
Previous review

Site isn't veryvuser friendly.

Date of experience: February 25, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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