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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Egypt
1 review
0 helpful votes
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Worst Customer Support ever.
April 5, 2022

Kindly note that I made a booking on 4th of March 2022 ( Booking reference: *******).
And till this moment after a dozen of ( EMAIL - Online Chat - International phone calls) I cannot reach them to verify my credit card or confirm my trip which is due in a couple of days (8th of March).
And they cannot support me at all.
I have been facing the worst ever customer or booking services.

+2
CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2022
Florida
1 review
0 helpful votes
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Great service and great prices.
March 6, 2022

Easy to handle and a great price.
I only hope I do nor get surprice charges at the airport

Date of experience: March 5, 2022
Guatemala
1 review
0 helpful votes
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Good service
March 5, 2022

Thanks for your help, it was a very good service. Thank you very much

Date of experience: March 5, 2022
Georgia
1 review
0 helpful votes
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Booking was easy
March 5, 2022

Booking was easy. Price was way cheaper compared to other sites

Date of experience: March 5, 2022
Massachusetts
1 review
0 helpful votes
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CheapOair
March 5, 2022

Great Travel Site and Value - even with all the talk of potential price increases, this site consistently proves to be reasonably CheapO!

Date of experience: March 5, 2022
Texas
1 review
0 helpful votes
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Quick
March 5, 2022

Quick and easy made I a fast way to book a flight within minutes

Date of experience: March 5, 2022
North Carolina
1 review
0 helpful votes
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Worst service ever
April 4, 2022

I have booked a ticket with you and the return flight was canceled so I have been told that I will get a refund but I have not gotten it yet. I have called multiple times and spent more than 10 hours on call but customer care hung up calls after putting me on hold for an hour. I am on call right now if you do not solve this I will have to dispute the charge. Here is booking # *******

Date of experience: March 5, 2022
Georgia
1 review
0 helpful votes
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Great…Effort less
March 4, 2022

Great…
Effort less
Very idiot proof and pricing was reasonable

Date of experience: March 4, 2022
Washington
1 review
0 helpful votes
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First time experience
March 4, 2022

Quick and convenient and easy to understand. It's was exactly what I need.

Date of experience: March 4, 2022
Hawaii
1 review
0 helpful votes
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Last Minute Traveler
March 4, 2022

This was last minute. I should have purchased early, but nonetheless, I am pleased with the outcome.

Date of experience: March 3, 2022
District of Columbia
1 review
0 helpful votes
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Quick and Easy
March 4, 2022

It was a quick and easy process. I even like the freedom of choosing departure and return separately.

Date of experience: March 3, 2022
Missouri
1 review
0 helpful votes
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Trip
March 4, 2022

Great service and customer service great experience through the website

Date of experience: March 3, 2022
California
1 review
0 helpful votes
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Canada Trip
March 3, 2022

Process was fairly easy to use & I received reservations via email.

Date of experience: March 3, 2022
Hawaii
1 review
0 helpful votes
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Travel review
March 3, 2022

Easy! Great follow up to make sure everything was correct.

Date of experience: March 3, 2022
Brazil
1 review
0 helpful votes
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I'm not very good on internet services and too long of waiting to chat with a representative.

Date of experience: March 3, 2022
Canada
1 review
2 helpful votes
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Hopeless and untrustworthy
April 2, 2022

From last year (2021) August I'm calling customer service for my refund and all time they telling its in process. Bull$#*! and cheap company. I'll never recommend anyone.

Date of experience: March 3, 2022
Florida
1 review
0 helpful votes
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Beat the competition
March 3, 2022

Your site beat out the competition by a mile. Good job.

Date of experience: March 2, 2022
Ohio
1 review
0 helpful votes
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No hiding Fees
March 3, 2022

Easy to book my trip, best price and the best no hiding fees, price was clear and did not change from when I choose the flight and I booked like in other websites.
Good Job Cheapoair.com

Date of experience: March 2, 2022
Connecticut
1 review
0 helpful votes
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"CheapOair Rock" it is always a painless experience.

Date of experience: March 2, 2022
France
1 review
0 helpful votes
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Some details still missing.
April 1, 2022

Overall ok, but three things that were talked about during reservation have not happened:
Provision of a phone number for insurance
Booking of an 11th passenger
Help with purchase of seats.

Date of experience: March 2, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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