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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Kindly note that I made a booking on 4th of March 2022 ( Booking reference: *******).
And till this moment after a dozen of ( EMAIL - Online Chat - International phone calls) I cannot reach them to verify my credit card or confirm my trip which is due in a couple of days (8th of March).
And they cannot support me at all.
I have been facing the worst ever customer or booking services.
Easy to handle and a great price.
I only hope I do nor get surprice charges at the airport
Great Travel Site and Value - even with all the talk of potential price increases, this site consistently proves to be reasonably CheapO!
I have booked a ticket with you and the return flight was canceled so I have been told that I will get a refund but I have not gotten it yet. I have called multiple times and spent more than 10 hours on call but customer care hung up calls after putting me on hold for an hour. I am on call right now if you do not solve this I will have to dispute the charge. Here is booking # *******
Quick and convenient and easy to understand. It's was exactly what I need.
This was last minute. I should have purchased early, but nonetheless, I am pleased with the outcome.
It was a quick and easy process. I even like the freedom of choosing departure and return separately.
Process was fairly easy to use & I received reservations via email.
I'm not very good on internet services and too long of waiting to chat with a representative.
From last year (2021) August I'm calling customer service for my refund and all time they telling its in process. Bull$#*! and cheap company. I'll never recommend anyone.
Your site beat out the competition by a mile. Good job.
Easy to book my trip, best price and the best no hiding fees, price was clear and did not change from when I choose the flight and I booked like in other websites.
Good Job Cheapoair.com
"CheapOair Rock" it is always a painless experience.
Overall ok, but three things that were talked about during reservation have not happened:
Provision of a phone number for insurance
Booking of an 11th passenger
Help with purchase of seats.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

