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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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CHEAPOAIR IS A $#*!ING JOKE!
YOU TELL LIE AFTER LIE ABOUT GIFT CARDS & POINT DISCOUNTS- ALL LIES!
AS GOD IS MY WITNESS, I WILL NEVER EVER USE YOU RIPOFF CHEAP $#*! AIR AGAIN. I WILL TELL EVERYONE IN THE WORLD WHAT A RIPOFF YOU ARE.
I WILL TELL MY FRIENDS & NEIGHBORS & FAMILY & EVERYONE HOW BAD YOU ARE. HOW YOU LIED TO ME. HOW YOU PURPOSELY MADE IT IMPOSSIBLE FOR ME TO USE MY GIFT CARD AND POINTS.
I AM GOING TO REPORT YOU THE BETTER BUSINESS BUREAU. I WILL TELL EVERYONE ABOUT YOUR LIES!
Bien por ahora y veremos el servicio recién en primera experiencia para calificar
AWESOME! Very easy to use. This is the absolute fastest way to schedule a trip and purchase tickets that it has been my experience to use.
Easy to book and many options for the time that I need
Great experience. Very straight forward. It literally took little to no time and there were many different options to choose from. Prices were in my budget since it is a one day business trip!
Low page performance. Sometimes the pages just freezes and looks like it's going to crash.
Fairly straightfoward. I was not able to make queries or see explaination of options eg different benefits from using economy options. Not clear on baggage coverage
Excellent!. Thanks for your service. Nice website. Easy to navigate. Rates could have been better but still it was okay for me this time.
Quick work, many options. Was able to get a choice I like.
Booking was seamless and convenient and I can usually find a good fare whenever I'm planning to travel.
Very happy with the flight choices. Thought the price was high but I do like the times.
Can't pick seats because there is no interactive seat map
Your team show a lot of interest in my reservation and make a solution for my asking. Many thanks
Me sentí preocupada porque no recibía los Boletos Electrónicos y temía que el precio aumente,. El equipo de CheapOair me llamó por teléfono para verificar algunos datos y de inmediato me enviaron toda la información.
Good easy navigation
Disappointed I forgot to buy a seat
I called your customer service department waited 40 minutes and the agent could not add a seat
He told me I have to call Frontier direct.
It was awesome and friendly to navigate. Today is the first time to use the site but i have found it best. I will continue using for all my future bookings. The weakness, after online payment gets processed it literary has not automatically send to e-mail. I have already received booking confirmation after payment budget still awaiting the literary.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

