On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Your agent was great, but I could not select my seat can you please help with this?
I am very please with customer service of this company. They were able to respond to my questions and solve my problem.
The agent was very helpful in changing my flight, in which the airline had me flying to a different city coming home.
I have been purchasing my tickets through cheapoair for over 10 years and cheapoair has always had the best prices on airline tickets. I love doing business through this company.
It's been a so so experienced due to the fact that one minute my booking was confirmed it doesn't next minute it told me that it wasn't confirming I had to redo it but it's okay so far
LOOKING FORWARD TO A TRIP HOME... TRAVELING NURSE on the front lines whom just misses the great state of TEXAS
Excellent deals very easy to use and amazing prices
Excellent customer service by Antoine, customer support services.
So when I was booking my flight on your site i noticed that the flights times and prices kept changing while i was searching for my flight cause I wouldve rather of not had the 3hr layover in Dallas and booked the direct flight instead. Y is your site called cheapoair and its still not super cheap but cheap enough, since i had to pay extra for my seats and for my luggage.
It was easy to navigate though the website to make my booking. Thank you for making my booking easy!
Do not book with this *******@samjain you ought to be ashamed to take money from honest people. Worst company ever. Took $3000 from my family by not working with us to reschedule flights due to COVID. We will continue to fight to get our money back. Do not book with this company or fareportal or anything to do with them.
Always cheap and hassle free! I am always happy with my booking!
Fast service and easy to use website; repeat customer.
Very complicated and too many options to make a mistake for extra charges
Great! Cant wait to go! I've planned this trip for my son's birthday. I honestly think I'm more excited then he is.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have attempted to contact you to discuss your concerns unfortunately our calls went unanswered