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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Cheapoair like name says is cheap in service. If airline has any issues these skrs just say we dont know anything. Give connection of 30 mins away and no way you can catch connection on jfk and ewr but they dont care. If something bad happens then they dont even update on ticket you create AIR TICKET NUMBER & AIRLINE CONFIRMATION. Booking# *******
If you cancel a trip, they will promise credits on further flights. The credits are lies. When you buy a trip, at the end of the transaction, it informs you that the plane is now full, therefore you need to book another flight. However they take the money from your credit card and put you on the plane anyway. When you can finally speak with somebody, they transfer you 28 times. Then they email you asking very stupid questions such as: booking numbers, confirmation numbers (which are information they already have). If you do not reply within 24 hours, they close your ''case'' and keep your money.
Cheapoair are scammers, I will never buy a single plane ticket with them anymore. I hope this review will make them lose more business than the money they stole from me.
Worst experience with Cheapoair during the pandemic era, gave a new meaning to the fact why NOT to use any third party agency for booking flights :(
Fast and efficient The process was streamlined and easy to understand and execute. Great Job
My app keeps stalling out when I change flight dates. I keep having to exit the program and start again. Not good! Otherwise, once done, I liked the deals that I got with your service.
Quick and easy. Great service. Too much request. Enough already
I like it a lot here on cheapoair.com thank you for your services and the point system.
It was okay, nice, effective, efficient, good and good
Excellent. Easy to book and more discounts available!
I love the good deal I got. I will always use CheapOair in booking my flights and car rental.
Hi 5 to customer care - I called to change details and was dealt with very professionally
The process was easy, but. You have to pay for items that should have been included with the flight. (seat placement charge, luggage charge,:{ Next time I will drive).
Everything was okay when I was booking tickets and putting the names at the end final Enter they changed the price,
That's what I didn't like it only because
Of approximately $ 50 from
$ 554.00 To $ 596.00
Thank you for suggesting me options and booking the ticket in a short period of time.
Very user friendly and very forgiving if any mistake or error is made by the user.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

