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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Nada que decir, uso siempre esta pagina en mis vuelos y la tc en mis viajes
I purchased 2 tickets from CheapOair back in March, My ticket got cancelled 3 times apparently due to weather. Therefore, I had to cancel the whole trip. I requested for refund and CheapoAir processed the refund back in March 11th and charged me the service fee. Then told me I will get my money back in 1 to max 2 months. It has been almost 3 months now and I still have not received my hard-earned money back. I have been calling for past 3 weeks to follow up, and stay on very long hold every time I call. I called over 15 times already, the billing department keeps telling me, scheduling department has to take care of it and they asked me to allow them 48-72 for call back every time. They don't call back, Finally after calling so many times, the scheduling department calls me 10 days ago and told me they contacted the airline and waiting for respond. Today when I called back no update nothing.
I work and I have a family, I can not call every single day and waste so much time being on hold. I want my refund back. It has been almost 3 months. This is so unethical.
I have been using CheapoAir for 9 years now and that will never change. Its super easy and so convenient. Also I have used their consumer service and they've always been kind and helpful. I always recommend them to friends and family.
Thank you agent name Jameson for correcting our flight details right away. God bless
Easy to book not overwhelming good prices and good times for best flights
Like all similar sites travel reservations are cumbersome and somewhat frustrating
Payment with affirm is Easy and simple also very helpful.
You make it very easy. Great experience every time I make booking.
Super helpful in finding a decent price for my trip! The only problem was when I was making an account, I didn't like that I could create a password that had symbols but when I tried to sign in, it wouldn't accept that password till I made one without symbols.
Was attacked by virus during payment. Really very unnerving. Viruses and scams are everywhere
Good experience it was no worries making my reservation
Really good so far, just waiting on confirmation on seat selections.
Super deals! This is myfl first time using this site to buy airplane tickets and experience was ideal, easy and cheap!
Very easy process, simple to use the website... I love it.
Hello,
I had a great experience and everything went well
Rapido y seguro. Variadas opciones de vuelos. La pagina agiliza wl proceso de busqueda y aporta sus recomendaciones de dias arternos.
Unable to process payment with credit card, once I DID received bookig confirmation, then booking was cancelled and credit card will be credited.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

