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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
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Instant Feedback

231,378 reviews

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Colorado
1 review
0 helpful votes
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Nada que decir, uso siempre esta pagina en mis vuelos y la tc en mis viajes

Date of experience: June 3, 2022
New Jersey
2 reviews
3 helpful votes
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I purchased 2 tickets from CheapOair back in March, My ticket got cancelled 3 times apparently due to weather. Therefore, I had to cancel the whole trip. I requested for refund and CheapoAir processed the refund back in March 11th and charged me the service fee. Then told me I will get my money back in 1 to max 2 months. It has been almost 3 months now and I still have not received my hard-earned money back. I have been calling for past 3 weeks to follow up, and stay on very long hold every time I call. I called over 15 times already, the billing department keeps telling me, scheduling department has to take care of it and they asked me to allow them 48-72 for call back every time. They don't call back, Finally after calling so many times, the scheduling department calls me 10 days ago and told me they contacted the airline and waiting for respond. Today when I called back no update nothing.
I work and I have a family, I can not call every single day and waste so much time being on hold. I want my refund back. It has been almost 3 months. This is so unethical.

Date of experience: June 3, 2022
California
1 review
0 helpful votes
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This is the best!
June 3, 2022

I have been using CheapoAir for 9 years now and that will never change. Its super easy and so convenient. Also I have used their consumer service and they've always been kind and helpful. I always recommend them to friends and family.

Date of experience: June 3, 2022
Canada
1 review
0 helpful votes
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Thank you agent name Jameson for correcting our flight details right away. God bless

Date of experience: June 3, 2022
Ecuador
1 review
0 helpful votes
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CHANGES
June 3, 2022

Too many fare changes every time you enter the page

Date of experience: June 2, 2022
Florida
1 review
0 helpful votes
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Fly away
June 2, 2022

Thank you only one way this time, It would nice if you honor Military discounts.

Date of experience: June 2, 2022
Florida
1 review
0 helpful votes
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CheapOair
June 2, 2022

Easy to book not overwhelming good prices and good times for best flights

Date of experience: June 2, 2022
Nevada
1 review
0 helpful votes
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Idaho trip
June 2, 2022

Like all similar sites travel reservations are cumbersome and somewhat frustrating

Date of experience: June 2, 2022
KR
2 reviews
0 helpful votes
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Affirm
June 2, 2022

Payment with affirm is Easy and simple also very helpful.

Date of experience: June 1, 2022
South Carolina
1 review
0 helpful votes
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Always a pleasure
June 1, 2022

You make it very easy. Great experience every time I make booking.

Date of experience: June 1, 2022
Hawaii
1 review
0 helpful votes
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First time using CheapOair!
June 1, 2022

Super helpful in finding a decent price for my trip! The only problem was when I was making an account, I didn't like that I could create a password that had symbols but when I tried to sign in, it wouldn't accept that password till I made one without symbols.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Ok
July 1, 2022

Was attacked by virus during payment. Really very unnerving. Viruses and scams are everywhere

Date of experience: June 1, 2022
Georgia
1 review
0 helpful votes
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I had a good experience
June 1, 2022

Good experience it was no worries making my reservation

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Really good so far, just waiting on confirmation on seat selections.

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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Easy process
June 1, 2022

Super deals! This is myfl first time using this site to buy airplane tickets and experience was ideal, easy and cheap!

Date of experience: May 31, 2022
Maryland
1 review
0 helpful votes
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Easy Easy Easy
June 1, 2022

Very easy process, simple to use the website... I love it.

Date of experience: May 31, 2022
Sri Lanka
1 review
0 helpful votes
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One of the best travel sites
May 31, 2022

Hello,

I had a great experience and everything went well

Date of experience: May 31, 2022
Puerto Rico
1 review
0 helpful votes
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Experiencia al viajero
May 31, 2022

Rapido y seguro. Variadas opciones de vuelos. La pagina agiliza wl proceso de busqueda y aporta sus recomendaciones de dias arternos.

Date of experience: May 31, 2022
Colombia
1 review
0 helpful votes
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I don't understand why he didn't ask me for my passport

Date of experience: May 31, 2022
Panama
1 review
0 helpful votes
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Unable to process payment with credit card, once I DID received bookig confirmation, then booking was cancelled and credit card will be credited.

Date of experience: May 31, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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