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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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New Mexico
1 review
0 helpful votes
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Thank you Cheapoair!
October 3, 2022

Thank you Cheapoair! Nice & easy. It could be referred to friend.

Date of experience: October 3, 2022
Philippines
2 reviews
0 helpful votes
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But i received it when i've checked my spam. Next time...
October 3, 2022
Updated review

But i received it when i've checked my spam. Next time put it on my inbox.

Date of experience: October 3, 2022

Quick notices
September 30, 2022
Previous review

Quick notices

Date of experience: September 30, 2022
Canada
2 reviews
0 helpful votes
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It changed dates on me at the end
November 2, 2022
Updated review

It changed dates on me at the end. Had to do again. Terrible phone service.
And now i see I was charged 39$ (50cdn$) for an agent fee that i NEVER USED

Date of experience: October 2, 2022

It changed dates on me at the end
November 1, 2022
Previous review

It changed dates on me at the end. Had to do again. Terrible phone service.

Date of experience: October 2, 2022
Colorado
1 review
0 helpful votes
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Thanks for helping me out finding a good flight and allowing me to book with your company.

Date of experience: October 2, 2022
Massachusetts
1 review
0 helpful votes
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This is a scam.
November 2, 2022

Update: they pretend to get back to you but you never hear from them after the initial email. Stay away!
Change your name to cheaposervice cuz you scam people, you rob them, you take them for a ride, you over charge them and then give them crappy customer (LACK OF SERVICE). I first booked a package which was falsely advertised. They have serious glitches in their app but won't provide service. Bottom line my first package as advertised without alternatives included airport transfer to and from hotel. But no. Airport was in a different city where there's no shuttle and uber would cost a lot.
I decided to book a second flight because they wouldn't change the first one or provide a shuttle. I paid $227 and paid the $29 fee plus the seats and bags and received the confirmation email. Got to the airport but had no ticket. My reservation was there but I had no tickets. When I called them, some guy based in India with a horrible phone connetion told me, " YOU DON'T HAVE A TICKET MAAM. Because you bought this ticket when it was cheaper. Now it has gone up to 800 dollars." I said so you're saying that your app glitches and despite getting a confirmation email, I have no ticket. He said, "we can cancel it and make you a new booking." The AA agent at the check in desk in the airport heard our conversation and told me, "this is bad business. This flight is empty and the ticket on our website is only $207 including all fees, bags and seats." They wouldn't honor the price and this is the third time I get scammed by them. You're better off with the airlines directly or any other company despite how attractive the price might see. It's a scam.

Date of experience: October 2, 2022
GB
1 review
0 helpful votes
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It was easy to find the perfect flight date that suits me.

Date of experience: October 2, 2022
New Zealand
1 review
0 helpful votes
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Helpful and easy to follow on the website. Do find good priced tickets.

Date of experience: October 2, 2022
Colorado
1 review
0 helpful votes
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Every thing went thru good and pleased with the online services.

Thank you

Date of experience: October 2, 2022
GB
1 review
0 helpful votes
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It was good but the customer service have a problem...
November 1, 2022
Updated review

It was good but the customer service have a problem with their microphone…

Date of experience: October 2, 2022

Good direct
October 2, 2022
Previous review

Good direct

Date of experience: October 2, 2022
Louisiana
1 review
0 helpful votes
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I do not like the fact cheapOair does not have 24 hr free cancelation. What if I want to change the return time?

Date of experience: October 2, 2022
Washington
1 review
0 helpful votes
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I like the details flight info
October 2, 2022
Updated review

I like the details flight info. It was really easy to choose what date, time, and price to book. Thank you, Im sure there are more flights to come from us.

Date of experience: October 2, 2022

THANK YOU THIS IS GOOD
September 13, 2022
Previous review

THANK YOU THIS IS GOOD

Date of experience: September 13, 2022
Australia
1 review
0 helpful votes
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OK
November 1, 2022
Updated review

OK. It looked like a well structured web page. But you have not yet confirmed my seat number.
I am also still waiting for my excess baggage query.

Date of experience: October 2, 2022

OK
September 27, 2022
Previous review

OK. It looked like a well structured web page. You have not yet confirmed my seat number.

Date of experience: September 27, 2022
New York
1 review
0 helpful votes
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Great web site and format, easy to read and follow. Representative called to follow up.

Date of experience: October 1, 2022
KN
1 review
0 helpful votes
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Keep it up, Looking forward for discounts next time

Date of experience: October 1, 2022
Kentucky
1 review
0 helpful votes
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It was very informative and systematically organized to book the the ticket.

Date of experience: October 1, 2022
California
1 review
0 helpful votes
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No information was given about the cost of carry-on luggage or about seat reservations until after the booking was made, but I did receive a call from Chepo air to make these reservations.

Date of experience: October 1, 2022
New Jersey
1 review
1 helpful vote
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Dont get scammed …
October 31, 2022

I booked my trip online and immediately received a phone call to purchase insurance. Now that I need to cancel my flight I'm told I didn't purchase insurance AND I'll need to pay other airline fees or lose. I have an email confirmation of the purchase and CheapOAir will not honor it. Also terrible customer service. Good luck with the bots keeping you on hold for hours and then a statically call from a cell phone as a live agent. Stay far away.

Date of experience: October 1, 2022
CustomerService C. CheapOair Rep
over a year old

Hello please provide a valid booking number the one you gave is not correct. Ours begins with a 7

California
1 review
0 helpful votes
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Great service, on booking flight, expensive, but practical

Date of experience: October 1, 2022
Maryland
1 review
0 helpful votes
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The site was easy to use and helpful
October 1, 2022

The site was easy to use and helpful. Happy that I found a great rate to celebrate with family!

Date of experience: October 1, 2022
KR
1 review
0 helpful votes
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It was easy to search for right time and right tickets for me.

Date of experience: September 30, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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