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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Has been seamless, website so simple to use and really speedy response
Making our reservations was easy with the well-explained online information from CheapOair.
The site was very good, easy to navigate and detailed I would recommend it to anyone..
Still have problem findingmy fligh
My flight was great at first I was having problem finding my flight information online, but everything worked out fine I was truly satisfied with everything
Still have problem finding my flight
You guys are the best and the cheapest online booking
OK, Dunmore was good. Sometimes a little impatient because the internet connection was frustrating, and sometimes, I had to ask him to repeat himself. Overall we both persevered.
Don't like the baggage fees and more expensive every time I fly. I guess the website was ok, but it's not laid out great. And only one personal item on frontier? Unbelievable
Very helpful so far but I wish I could book our seats now best service and price
Thanks. I consider the experience in booking my flight on ChepOair to be good. It was easy and the connections were made confirming my taste. Based on this experience, you can recommend the use of the ChepOair platform for the safe reservation of your flights and at a very good price.
It was friendly to use easy to understand and follow instructions.
Completely satisfied although it took too long to resolve my issue
Whenever I have to book flights, I usually start searching weeks and weeks before hand, NOT because its cheaper to book ahead, but because I have to search for airlines/websites that take advantage of the customer the least. I have to mentally prepare myself to experience exceedingly poor business practice on behalf of airlines and booking agencies. This experience with Spirit and CheapOair.com has been no different. Its laughable that I can (and have to for just in case moments) buy Travel protection for an additional $11, and Cancel for any reason protection for an additional $28, but ONLY get 80% of the original ticket price of $165 back if anything should occur. As a health care provider who works in surgery, which changes day to day, and someone who is traveling to the SouthEast (hurricane country), chances of changes to my itinerary are usually likely. It would be nice to finally encounter an airline/booking agency who understood LIFE and offers full refunds when it happens. If an act of God occurs and theres a weather emergency, or in my personal case, a work/healthcare emergency, I will have effectively just given money to Spirit and CheapOair.com, for no reason. I can't even claim this fruitless waste of money as a "donation" on my taxes. Suffice it to say, being a traveler, for business (necessary), family (necessary) or fun (necessary for mental well-being) is an exercise in choosing between different brands of spoiled milk.
Too many ads therefore hard to navigate in order to find your info on the reservation
Good service, best price, displayed luggage info, confirmation was speedy and the airlines have all my information for the trip.
Very confusing trying to find out if I have reserved seats for an international flight. There's gotta be an easier way...
Went through easily, but was a bit confusing in spots to go to next screen.
We are happy for the experience we have with ben. He is knowledgeable about his job. Good job, ben.
CHEAPOAIR IS AN EASY AND VERY GOOD APP TO BOOK YOUR FLIGHTS AND HOTEL. YOU ALWAYS FIND CHEAPER PRICES THAN ANY OTHER APPS
This is Munir Hussain Chaudhry from Pakistan and working in Saudi Arabia since 2001. Many Thanks for your excellent service.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

