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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
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231,378 reviews

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Peru
1 review
0 helpful votes
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Fine, i found what I needed
December 11, 2022

Fine, i found what I needed. There were many good options to choose from. Every was clear and easy to follow.

Date of experience: December 10, 2022
New Hampshire
2 reviews
0 helpful votes
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Easy use, easy instructions easy to navigate will recommend to others

Date of experience: December 10, 2022
Minnesota
1 review
0 helpful votes
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Great service, good setup and all smiles soFAR.holiday travel can be trying but cheapO has made my start go soFAR...Please keep me informed if you have any issues... AGIN

*******@yahoo.com... *******537

Date of experience: December 10, 2022
Virginia
1 review
0 helpful votes
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Thank you
December 10, 2022

Thank you. Very happy with price, speed and service

Date of experience: December 10, 2022
Hawaii
1 review
0 helpful votes
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This is my third booking and I find it very easy to navigate on the website

Date of experience: December 9, 2022
Wisconsin
1 review
0 helpful votes
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Death by 1000 paper cut added fees:
January 8, 2023

Death by 1000 paper cut added fees: - ex $3 for a boarding pass - can't get seats/luggage cause some seat selection/ luggage windows don't open till 7 days before? Absolutely not customer orientated. Two tour volunteer Vietnam vet /75 should get a break on luggage! Why not do what allegiant does and extend free baggage for those that served and are still alive? Also just bot interaction for questions but when I entered my cc info incorrectly - we immediately got a call. When the $ is going out to CheapOair- customer service reps are right there. Otherwise crickets...

Date of experience: December 9, 2022
California
1 review
0 helpful votes
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I booked a few trips on your website
January 8, 2023

I booked a few trips on your website. A few weeks after I have done it I was contacted by a customer services rep, who advised my second trip was moved to a different time. I was upset because take so much time to coordinate these trips. She advise that I can cancel, however, your website only will be refunding me the ticket prices, but not the seat I purchase or the travel insurance protection in case I canceled for any reason. I find you website misleading

Date of experience: December 9, 2022
New Jersey
1 review
0 helpful votes
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Great site, easy to work in booking and response time
December 9, 2022
Updated review

Great site, easy to work in booking and response time

Date of experience: December 9, 2022

Great site, easy to work
December 9, 2022
Previous review

Great site, easy to work

Date of experience: December 9, 2022
Florida
1 review
0 helpful votes
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Make it more easy for older folks to skip the additions like rental car and hotels.

Date of experience: December 9, 2022
California
1 review
0 helpful votes
Follow John P.
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Good price and is easy to navigate is the fastest way, I recommended to my friends and family.

Date of experience: December 8, 2022
Pennsylvania
1 review
0 helpful votes
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Great prices and easy accessible website.I got best prices as shown on the website and no hidden additional charges when you book the tickets.

Date of experience: December 8, 2022
California
1 review
0 helpful votes
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I'm always have a good experience so happy with my purchase.

Date of experience: December 7, 2022
Maine
1 review
0 helpful votes
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Everything went well except I hated the seat selection. Seems to default to very expensive seating.

Date of experience: December 7, 2022
Hawaii
1 review
0 helpful votes
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Easy and simple also lots of options for what I need.

Date of experience: December 7, 2022
Afghanistan
1 review
0 helpful votes
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You are just GREAT!I
December 7, 2022

You are just GREAT!I
It was a fast booking, well guided from the beguinning, cheapes prices and so much easy to pay...
What else can I ask from a travel agency?
Thanks so much CheapOair for this experience...Hasta la vista!

Date of experience: December 7, 2022
Pennsylvania
1 review
0 helpful votes
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Great Job on booking but some of the protections regarding claims is unsatisfactory

Date of experience: December 7, 2022
Philippines
1 review
0 helpful votes
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CheapOair didn't inform us that our tickets aren't available even at the last minute! They didn't inform us that they had issues with the credit card company used to pay the ticket. All the while we thought everything is ok. We have been loyal CheapOair users and they do this? They accepted my car rental, which was an additional but not the air tickets? Why give confirmations when all is not yet ok? If we knew there was a problem the. We could have probably done something about it!
Such a disappointment! We are having family Christmas reunion after years of not being together! All the preparations for this trip all gone to waste!

Update: CheapOair called me up that night to re-book us to resolve the situation but I already booked us directly to the airline company. So I resolved our problem on our own. They wasted our time, money and energy for the preparations that day. Not to mention the abject disappointment and anger that we felt! That, despite being loyal customers for a long time. We trusted them. They even deleted the confirmation booking that they gave us! Good thing I had screen shots of the booking confirmation that they gave! Now they tried to create a situation when they can deny even that they gave us Confirmation Booking! So dishonest of them. I'm thankful to this site for giving us platform for our grievances. If I didn't give my review here, they will just brush it off. They only tried to resolve it becaus they want me to remove this bad review.

Date of experience: December 6, 2022
Florida
1 review
0 helpful votes
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Awesome and easy going on the web, everything was on line in a perfect mode

Date of experience: December 6, 2022
Pennsylvania
1 review
0 helpful votes
Follow Amy L.
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Not experienced with site, but better than most other ones..

Date of experience: December 6, 2022
California
1 review
0 helpful votes
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Quick fast and good deal on my ticket pretty much got a good deal

Date of experience: December 6, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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